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Why do I receive a "you are not authorised to import" error when trying to login to the CSV Importer tool?

Why do I receive a "you are not authorised to import" error when trying to login to the CSV Importer tool?

Problem:

Why do I receive a "you are not authorised to import" error when trying to login to the CSV Importer tool?

Resolution:


  • Product Name: CaliberRM
  • Product Version: 2006
  • Product Component: SDK - Custom Code
  • Platform/OS Version: Windows XP, Windows 2000/2003 Server


The CSV Importer tool is a custom application developed by Borland Consultancy Services. As such we cannot provide support for this tool. However if you get the error "you are not authorised to import" when trying to run the tool, then it is most likely because you have not created a UTIL_CSV_Import_Tool group within the CaliberRM Administrator.

To resolve this error, follow the steps below:

  1. Login to the CaliberRM Administrator with an admin account
  2. Create a new group called "UTIL_CSV_Import_Tool"
  3. Assign any users who are going to use the tool to this group
  4. Save changes


Old KB# 16422

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