How to check/add a SAID to Passport profile
To access any entitled support forum, you do need to make sure you have your Support Agreement ID (SAID) or Subscription ID is added to your Passport profile.
To check this please do the following:
- Go to: https://softwaresupport.softwaregrp.com/group/softwaresupport/settings
- Login using your Passport credentials
- Check to see if your SAID or Subscription ID is listed and active. This is important.
- If not, please add it
- If you see an SAID or Subscription ID that is no longer valid then please delete it.
If you have a valid support contract in your Passport profile and are still experiencing issues accessing the specific Product oriented Support Customer Forum then please either reply to this message or send an email to firstname.lastname@example.org.
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If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.