Account and/or Login issues?
In late February 2019 we switched login systems. We also migrated some of our community users from the old Micro Focus community to this new platform. Sometimes account problems arise. Read on:
If you keep getting prompted to verify your email address even after you verified it, it's likely because your first login attempt was with an unverified account which set your session cookie. Usually closing and reopening your browser fixes it. If not, clear your "microfocus" cookies.
If this is the first time you have tried to login since the switch or migration, follow these instructions, or skip to the bottom of this message for other account issues:
You need to create a new Micro Focus single sign-on login account HERE. The following steps are important:
- Use the same email address used in the old site, or your accounts won't synchronize and we'll have to do some work to get it straighened out for you.
- Be sure that, after you create your account, you verify your email address before trying to access the community or you will get an error that your email is still unvalidated and you'll have to clear your "microfocus"cookies to get in after your email address is validated. (If your old email address is no longer valid, contact us (link below) and we can manually validate it for you.)
- If you want your login ID to match your community display name, make sure the login ID is the same
- In some cases, your login ID may already be taken in which case you'll need to use another login ID. It's not a problem. It doesn't have any impact on what your display name is, just your login process.
If you have any other account or login related issues:
If you have any other community account related issues or the above is not working for you, please CONTACT US and we can help you get it sorted.