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Absent Member.
Absent Member.
1388 views

Pain with Forum Automatic reply

I hate these "Automatic reply" messages when searching online on forums.novell.com

I don't mind receiving such a message via Email so new users get information about more help.

But WHAT is the sense to create a "Automatic reply" for each and every forums entry withOUT any reply???

You canNOT filter because each message has at least ONE answer sometimes useful but most of the time a useless "Automatic reply"

Klaus
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2 Replies
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Knowledge Partner
Knowledge Partner

BachmannK,
> I hate these "Automatic reply" messages when searching online on
> forums.novell.com


Well. The purpose of that message is twofold: Housekeeping, to alert
people that a thread has gone unanswered and second: To provide a hint
of other support options.

Sometimes does the bot go haywire and post to already answered posts
and sometimes does someone answer after the bot.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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Community Manager Community Manager
Community Manager

Just to add to what Anders said, The automatic replies only happen when a root post has gone unanswered for a few days. It not only gives the OP options of how to find answers to their problems, but it lets them know that their post didn't fall off into a black hole. As Anders said, it often is an alert to our Knowledge Partners or to other forum users that have been hesitant to jump in, perhaps because they are unsure of, or don't have a complete solution. Once the automatic reply kicks in, they'll throw their suggestions in since nobody else has. It actually has worked out very well to prompt people to jump in and participate.

I can see how it would get annoying in a search, and I'm sorry about that, but I believe the benefit outweighs the negative. Nothing is perfect. 😕 Thanks for taking the time to throw in your issue. If a lot of other people have the same sentiment you do about it, we'll look at changing it.
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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