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New Member.
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Where is itrc.hp.com?

I used to use itrc.hp.com for all kinds HP-UX related questions and solutions. Where is it now? Is there similar site for HP-UX community forum and discussion?

4 Replies
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Absent Member.
Absent Member.

> [...] Where is it now? [...]

   Perhaps you seek:

      /t5/HP-UX/ct-p/itrc-117

   The fact that you found this forum and not the one for HP-UX might
indicate that this whole "Community" thing is a navigation nightmare.
(What's a "SUB-CATEGORY" compared to a "FORUM", for example?  If I lost
my bookmarks, there's no telling how long it might take me to find this
stuff again.)

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Absent Member.
Absent Member.

> The hierarchy works this way: [...]

   Ok, but starting at the top (with the annoying animated stuff),
"Categories" offers "Servers and Operating Systems".  I'd hope to see a
list of list of Operating Systems forums when I got there, but instead I
see a "FORUM" list which offers nothing related to operating systems,
and a "SUB-CATEGORY" list which offers a bunch of other stuff which
might also be server types, plus yet another chance to select "Operating
Systems".  Why is "Legacy" a SUB-CATEGORY, but "Alpha Servers" is a
"FORUM"?  Under "Servers and Operating Systems", why is "Operating
Systems" a SUB-CATEGORY, but there is no "Servers" SUB-CATEGORY?

   If I do select "Operating Systems", I get to a page which also has
"SUB-CATEGORY" and "FORUM" lists, but I don't need them, because _here_
there's actually a list of operating system (forum) links down below.
Which is a good thing, because these "SUB-CATEGORY" and "FORUM" lists
are the same as the ones on the up-one-level page.  (So I can keep
selecting "SUB-CATEGORY > Operating Systems" and getting nowhere as long
as I might wish to.)

   Perhaps this arrangement made some sense to the fellow who designed
it, but it never made any to me.  Having some stuff hidden inside those
"SUB-CATEGORY" and "FORUM" lists is, itself, annoying.  All the more so,
when, if I ever stumble down to:
/t5/Operating-Systems/ct-p/operating_systems
I see all the operating systems lying out in the open, not hidden in any
secret lists.

> [...] I've seen some people who wanted to understand the navigation do
> a search, locate the content they wanted, then work their way up, one
> level at a time, using the breadcrumb next to "Community Home." [...]

   If I had seen that, then I might have thought that the victim was
navigating backward instead of forward because navigating forward is too
confusing.  And I almost never see those breadcrumbs, because my browser
windows are too narrow, and so all those might-be-helpful breadcrumbs
have been collapsed/abbreviated into uselessness.

   I don't mind a hierarchy.  I expect a hierarchy.  I object to a
hidden/obscure/tangled hierarchy, with loops.

> I hope this is helpful.

   Not really, but thanks for trying.

Highlighted
New Member.

It is a bad designed support page. I couldn't get to the right place to post my HP-UX related question and couldn't find the place to open a case with support. When trying to chat online, it put me in queue forever...

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Acclaimed Contributor.
Acclaimed Contributor.

ITRC forum was converted to Lithium in 2011.  Support was changed to HPSC and now HPESC:

http://h20565.www2.hpe.com/portal/site/hpsc/public

 

>Why is "Legacy" a SUB-CATEGORY, but "Alpha Servers" is a "FORUM"?

 

Because typically categories have more than one board.

 

 > "Operating Systems" a SUB-CATEGORY, but there is no "Servers" SUB-CATEGORY?

 

Because they jammed OS into Servers without consulting us.  It should have been left apart.  😞

And since they were already in Servers category, no need to move things down one.

 

> So I can keep selecting "SUB-CATEGORY > Operating Systems" and getting nowhere as long as I might wish to.

 

Yes, I got fooled by that too, originally.

 

> because my browser windows are too narrow, and so all those might-be-helpful breadcrumbs

 

Yes, I got messed up once because my PC crashed and I didn't make my window large enough.  Also breadcrumbs need to have multiple levels so we can skip faster.  I.e. make the "..." be a link to up two

 

>couldn't find the place to open a case with support.

 

The forum isn't the place for official support  The Quick Links at the top point to:

https://www.hpe.com/us/en/support.html

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