Where is itrc.hp.com?
I used to use itrc.hp.com for all kinds HP-UX related questions and solutions. Where is it now? Is there similar site for HP-UX community forum and discussion?
> [...] Where is it now? [...]
Perhaps you seek:
The fact that you found this forum and not the one for HP-UX might
indicate that this whole "Community" thing is a navigation nightmare.
(What's a "SUB-CATEGORY" compared to a "FORUM", for example? If I lost
my bookmarks, there's no telling how long it might take me to find this
> The hierarchy works this way: [...]
Ok, but starting at the top (with the annoying animated stuff),
"Categories" offers "Servers and Operating Systems". I'd hope to see a
list of list of Operating Systems forums when I got there, but instead I
see a "FORUM" list which offers nothing related to operating systems,
and a "SUB-CATEGORY" list which offers a bunch of other stuff which
might also be server types, plus yet another chance to select "Operating
Systems". Why is "Legacy" a SUB-CATEGORY, but "Alpha Servers" is a
"FORUM"? Under "Servers and Operating Systems", why is "Operating
Systems" a SUB-CATEGORY, but there is no "Servers" SUB-CATEGORY?
If I do select "Operating Systems", I get to a page which also has
"SUB-CATEGORY" and "FORUM" lists, but I don't need them, because _here_
there's actually a list of operating system (forum) links down below.
Which is a good thing, because these "SUB-CATEGORY" and "FORUM" lists
are the same as the ones on the up-one-level page. (So I can keep
selecting "SUB-CATEGORY > Operating Systems" and getting nowhere as long
as I might wish to.)
Perhaps this arrangement made some sense to the fellow who designed
it, but it never made any to me. Having some stuff hidden inside those
"SUB-CATEGORY" and "FORUM" lists is, itself, annoying. All the more so,
when, if I ever stumble down to:
I see all the operating systems lying out in the open, not hidden in any
> [...] I've seen some people who wanted to understand the navigation do
> a search, locate the content they wanted, then work their way up, one
> level at a time, using the breadcrumb next to "Community Home." [...]
If I had seen that, then I might have thought that the victim was
navigating backward instead of forward because navigating forward is too
confusing. And I almost never see those breadcrumbs, because my browser
windows are too narrow, and so all those might-be-helpful breadcrumbs
have been collapsed/abbreviated into uselessness.
I don't mind a hierarchy. I expect a hierarchy. I object to a
hidden/obscure/tangled hierarchy, with loops.
> I hope this is helpful.
Not really, but thanks for trying.
It is a bad designed support page. I couldn't get to the right place to post my HP-UX related question and couldn't find the place to open a case with support. When trying to chat online, it put me in queue forever...
ITRC forum was converted to Lithium in 2011. Support was changed to HPSC and now HPESC:
>Why is "Legacy" a SUB-CATEGORY, but "Alpha Servers" is a "FORUM"?
Because typically categories have more than one board.
> "Operating Systems" a SUB-CATEGORY, but there is no "Servers" SUB-CATEGORY?
Because they jammed OS into Servers without consulting us. It should have been left apart. 😞
And since they were already in Servers category, no need to move things down one.
> So I can keep selecting "SUB-CATEGORY > Operating Systems" and getting nowhere as long as I might wish to.
Yes, I got fooled by that too, originally.
> because my browser windows are too narrow, and so all those might-be-helpful breadcrumbs
Yes, I got messed up once because my PC crashed and I didn't make my window large enough. Also breadcrumbs need to have multiple levels so we can skip faster. I.e. make the "..." be a link to up two
>couldn't find the place to open a case with support.
The forum isn't the place for official support The Quick Links at the top point to: