mmoshcs Super Contributor.
Super Contributor.
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10 device limit for android devices?

We have a fleet of phone we intend to use as a Google Expedition Kit, been working though and enrolling them but after 10 we couldn't enrol any more, looking in the services-messages.log file I see the following

[com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden
'{'
"code" : 403,
"errors" : ( '{'
"domain" : "androidenterprise",
"message" : "User cannot have more than 11 active devices and there are already 10 active devices for this user account.",
"reason" : "tooManyActiveDevicesPerUser"
'}' ),
"message" : "User cannot have more than 11 active devices and there are already 10 active devices for this user account."
'}'


This seems to be tied to the Android Enterprise Enrollment user, not the zenworks user actually enrolling the device, does this mean we can only ever had 10 devices in Zenworks?
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4 Replies
mmoshcs Super Contributor.
Super Contributor.

Re: 10 device limit for android devices?

Sorry it does seems to be related to the local user, but I can't find anything about this limit anywhere, also we have 13 devices already enrolled as this user. Anyone have experience with this?

Thanks
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: 10 device limit for android devices?

As per Google's best practice (https://support.google.com/googleplay/work/answer/7042126?hl=en refer to user account section), they recommend not using same account on more than 10 devices and based on the exception/error received from Google EMM API's, they seem to be enforcing it. If its not in the ZENworks online documentation, then it will be updated accordingly.

Not sure how you were able to enroll the same user with 13 devices; it could be a case where only the last 10 devices could actually be active/syncing with managed google play store.

Hope this helps.
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mmoshcs Super Contributor.
Super Contributor.

Re: 10 device limit for android devices?

Thanks, that does appear to be it, we were setting up 60 devices so I'll just set 6 accounts
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: 10 device limit for android devices?

mmoshcs;2500315 wrote:
Thanks, that does appear to be it, we were setting up 60 devices so I'll just set 6 accounts


Just a word of caution; in case you are on user based licensing for ZENworks, you may want to check back with your Micro Focus contact/sales person for the max number of devices (be it desktop/laptop/mobile etc) you can have per user.
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