micgra Absent Member.
Absent Member.
1537 views

10% of Agent Update failed

Hello,

We are updating device to 11.2.2. By now, about 10% of updates has failed.

Most of devices have version 11.2.0. Some devices has Monthly Update installed and a very few version 11.1.

We have severals errors :

"One or more pre-requisite updates failed to install to this device. Ensure all pre-requisite updates have been applied successfully and try again."

"There was an error while installing package setup.exe. MSI return code: 1601. Check the system-update.log on the device for details. "

"The MSI engine is in use. Make sure all installing updates are complete before deploying additional updates."




As a example, here is a partial log for "There was an error while installing package setup.exe." error :


EBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;Default args: REBOOT=ReallySuppress ALLUSERS=1 /lvx*+ "C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\${content.0}.log" /qn
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;Attempting to resolve variable: ZENWORKS_TARGET_DIR
DEBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0ec8040d989f57334e3df04a5b2661dc
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi
DEBUG;;;launching: C:\Windows\system32\msiexec.exe
DEBUG;;;arguments: -i "C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\1ea4c4b2-b2d4-414e-9be3-77203a1bc779\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi" TARGETDIR="C:\Program Files (x86)" REBOOT=ReallySuppress ALLUSERS=1 /lvx*+ "C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\novell-zenworks-zennotifyicon-langs-client-11.2.2.12991.msi.log" /qn
DEBUG;;;MSI installation was successfull: Code: 0
INSTALLING;INSTALLING_PERCENTAGE;92;
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;Attempting to resolve variable: ZENWORKS_HOME
DEBUG;;;Attempting to resolve variable: ZENWORKS_HOME
DEBUG;;;Attempting to resolve variable: ZENWORKS_LOGS
DEBUG;;;Attempting to resolve variable: UPDATE_GUID
DEBUG;;;launching: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
DEBUG;;;arguments: /s /v"/qn STRBR=ReallySuppress RESTARTZCM=0 INSTALLDIR=\"C:\Program Files (x86)\Novell\ZENworks\esm\" TARGETDIR=\"C:\Program Files (x86)\Novell\ZENworks\esm\" /lvx* \"C:\Program Files (x86)\Novell\ZENworks\logs\system-update\5011020200fc50000000002012110609\setup.exe.log\""
DEBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : e4fa9baabb7ee323168677f3ec16714a
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\9438bb4d-6ae5-405a-93e6-c317b0a4fcf0\setup.exe
ERROR;MSI_INSTALL_ERROR;setup.exe,1601;
DEBUG;;;An error occured during command execution...details should have already been logged
INSTALLING;INSTALLING_PERCENTAGE;93;
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;content id : 0c5ae628c7e78ca382a414a42a6d7b31
DEBUG;;;creating path: C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\b2a5e211-1fb5-4819-aa04-eea6682153dd\novell-zenworks-version-11.2.2.12991.msi
DEBUG;;;Attempting to resolve variable: ZENWORKS_TARGET_DIR
DEBUG;;;This command appears to be an identifier command. Because an error has already been logged, this command will not be executed
INSTALLING;INSTALLING_PERCENTAGE;94;
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Could not find source file 'C:\Program Files (x86)\Novell\ZENworks\work/DnDLogger.db', skipping command.
INSTALLING;INSTALLING_PERCENTAGE;95;
DEBUG;;;Attempting to resolve variable: ZENWORKS_TEMP
DEBUG;;;Attempting to resolve variable: ZENWORKS_TEMP
DEBUG;;;Starting process: C:\Program Files (x86)\Novell\ZENworks\temp\CASARegistryChange-Updater.exe Option :
INSTALLING;INSTALLING_PERCENTAGE;96;
DEBUG;;;The service(s)/process(es) [Novell Identity Store;Novell ZENworks Agent Service] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;97;
DEBUG;;;The service(s)/process(es) [Novell ZENworks Remote Management powered by VNC] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;98;
DEBUG;;;The service(s)/process(es) [${ZENWORKS_BIN}\ZenNotifyIcon.exe] will not be started since a reboot is pending.
INSTALLING;INSTALLING_PERCENTAGE;100;
FINISHED_WITH_ERROR;ERROR_DURING_INSTALL;;


Any help?

Thanks
Labels (2)
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2 Replies
micgra Absent Member.
Absent Member.

Re: 10% of Agent Update failed

"The MSI engine is in use. Make sure all installing updates are complete before deploying additional updates."

This error occurs when another installation in in progress, as Windows Update or an automatic bundle deployment.
Maybe the process of updating the agent should check for any installation in progress before updating the agent?
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micgra Absent Member.
Absent Member.

Re: 10% of Agent Update failed

Any idea about this error :

"One or more pre-requisite updates failed to install to this device. Ensure all pre-requisite updates have been applied successfully and try again. " ?

All workstations have the same base configuration...
How to know which pre-requiste updates are missing??

Thanks.
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