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Knowledge Partner
Knowledge Partner
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2017.4.1 ZCC Helper on Linux doesn't have correct dependencies

Hi.

 

Trying to run remote control from a SLES12Sp3 server with 2017.4.1 Agent and ZCC Helper installed initially resulted in absolutely nothing. By pure coincidence I had firefox started from a shell, and in that shell spotted messages about missing libraries. The first one was libXaw8.so.8, which I found needed libXaw8 to be added (zypper in libXaw8), on the next attempt it complained about  libjpeg.so.62 missing, which is included in the libjpeg62 package.

After installing these two packages manuall , remote control started working.

Conclusion: the 2017.4.1 ZCC Helper RPMs don't contain proper dependencies.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Micro Focus Expert
Micro Focus Expert

Re: 2017.4.1 ZCC Helper on Linux doesn't have correct dependencies

Those requirements are documented here if you need to use the Remote Management Portion of the Helper on Linux.

https://www.novell.com/documentation/zenworks-2017-update-4/zen_cm_remote/data/brx0te4.html

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Knowledge Partner
Knowledge Partner

Re: 2017.4.1 ZCC Helper on Linux doesn't have correct dependencies

Maybe, but this is really why dependencies in RPMs exist. So that the OS installs the required modules without someone having to read the documentation just to install some software. This should not be necessary these days, not even on linux.

And even *if*. There ought to be a visible error message instead of it just doing nothing. Or maybe I'm just asking too much of todays programmers. <shrug>

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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