ittoyota Absent Member.
Absent Member.
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Adminstudio v9 Trial license expired

Dear all,

I´ve the following problem and hopefully someone can help :-),
I´m using Adminstudio v8.5 with ZCM 10.1.3 on a developer PC to create MSI packages. After a reinstall of the PC I installed Adminstudio v9. At start of Adminstudio I get the message: "Trial license has expired". Ok, I typed in my license key and I got the answer that everything is fine, but no way, at the next start of Adminstudio the procedure started again. So I am hanging in a loop and there is no way to work with Adminstudio.

Kind Regards
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29 Replies
shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Ittoyota,

the TID for registering AdminStudio http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=7001301&sliceId=1&docTypeID=DT_TID_1_1&dialogID=52421041&stateId=0%200%2052415993
gives phone numbers and email addresses of folks who can help with licensing issues

--

Shaun Pond


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ittoyota Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Thanks, but this I already did.
Everything I got was a response, that my license key I can find in NCC under ZCM in the MY Products section.

But this I already know and this key doesn´t work.

I had a chat with a technican, he told me to use "Removeusage.exe" but this works only with version 8.5.

I think we were on a good way, but the technican could not help me with v9.

Kind Regards
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shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Ittoyota,

let me talk with someone...

--

Shaun Pond


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shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Ittoyota,

I'm going to get a colleague to talk to Acresso - can you send me your
details please in case he needs to ask you questions directly, name &
phone number? Send to spond at novell dot com

--

Shaun Pond


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stoorbl Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

We're having the same problem. We're trying to roll out ZCM and just installed AdminStudio 9. I click "Own", enter either of my codes found in Novell's licensing page and then click "Verify". The verify button changes to Launch Application and when I click Launch Application I get the desktop. If I launch AdminStudio again, same process.
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shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Stoorbl,

> enter either of my codes found
> in Novell's licensing page
>

code for AdminStudio?

--

Shaun Pond


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stoorbl Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

spond;1791074 wrote:

code for AdminStudio?


Sorry about that. I do mean the serial numbers for AdminStudio that are licensed to us by Novell. I removed everything last evening, cleaned the registry and any left over directories/files and tried another clean install but to no avail. It still verifies my serial number but dies when I click the "Launch Application" button. There are no error messages visible or in the event manager. Thank you for looking into this for us.
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stoorbl Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Hmm... interesting info about FlexLicenseManager in the InstallShield.log under Program Files\AdminStudio\9.0\Common\. Here's a paste.

5-14-2009[08:31:52 AM]: Command Line: "C:\Program Files\AdminStudio\9.0\Common\TPSConfig.exe" -show_splash -feature2 -- File: .\FLEXNetActivationWizard.cpp, Line: 67
5-14-2009[08:31:52 AM]: Setting current directory -- File: .\FlexLicenseManager.cpp, Line: 213
5-14-2009[08:31:52 AM]: Installing FLEXnet service -- File: .\FlexLicenseManager.cpp, Line: 217
5-14-2009[08:31:53 AM]: Initializing FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 225
5-14-2009[08:31:53 AM]: Opening TS -- File: .\FlexLicenseManager.cpp, Line: 245
5-14-2009[08:31:53 AM]: Successfully initialized FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 254
5-14-2009[08:31:53 AM]: Doing activation -- File: .\FLEXNetActivationWizard.cpp, Line: 144
5-14-2009[08:31:53 AM]: Starting Wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 181
5-14-2009[08:31:53 AM]: Found 0 items in TS -- File: .\ISActivationManager.cpp, Line: 344
5-14-2009[08:31:53 AM]: Processing ASR -- File: .\ASRFile.cpp, Line: 95
5-14-2009[08:31:53 AM]: Failed to initiate trial activation -- File: .\ASRFile.cpp, Line: 119
5-14-2009[08:31:53 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 123
5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:50:53 AM]: Processing Novell ASR -- File: .\ASRFile.cpp, Line: 43
5-14-2009[08:50:53 AM]: Failed to initiate Novell -- File: .\ASRFile.cpp, Line: 66
5-14-2009[08:50:53 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 70
5-14-2009[08:50:53 AM]: Finding SetRegSerial entrypoint -- File: .\ProductSettings.cpp, Line: 202
5-14-2009[08:50:53 AM]: Found SetRegSerial Entrypoint -- File: .\ProductSettings.cpp, Line: 208
5-14-2009[08:50:54 AM]: Finished wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 203
5-14-2009[08:50:54 AM]: Shutting down wizard -- File: .\FLEXNetActivationWizSheet.cpp, Line: 38
5-14-2009[08:50:54 AM]: Shutting down activation manager -- File: .\ISActivationManager.cpp, Line: 45
5-14-2009[08:50:54 AM]: CFlexLicenseManager::~CFlexLicenseManager -- File: .\FlexLicenseManager.cpp, Line: 42
5-14-2009[08:50:54 AM]: CFlexLicenseManager::ReleaseLicense() -- File: .\FlexLicenseManager.cpp, Line: 72
5-14-2009[08:50:54 AM]: m_bAcquired == false -- File: .\FlexLicenseManager.cpp, Line: 79
5-14-2009[08:50:54 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
5-14-2009[08:50:54 AM]: m_vecJobs.size() : 1 -- File: .\FlexJobManager.cpp, Line: 76
5-14-2009[08:50:54 AM]: Before lc_free_job -- File: .\FlexJobManager.cpp, Line: 93
5-14-2009[08:50:54 AM]: After lc_free_job -- File: .\FlexJobManager.cpp, Line: 95
5-14-2009[08:50:54 AM]: Closing TS -- File: .\FlexLicenseManager.cpp, Line: 201
5-14-2009[08:50:54 AM]: ~CFlexJobManager -- File: .\FlexJobManager.cpp, Line: 19
5-14-2009[08:50:54 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
5-14-2009[08:50:54 AM]: m_vecJobs.size() : 0 -- File: .\FlexJobManager.cpp, Line: 76
5-14-2009[08:50:54 AM]: m_vecJobs is empty -- File: .\FlexJobManager.cpp, Line: 79
5-14-2009[08:50:54 AM]: Return code = 0 -- File: .\FLEXNetActivationWizard.cpp, Line: 215
5-14-2009[08:54:13 AM]: Command Line: "C:\Program Files\AdminStudio\9.0\Common\TPSConfig.exe" -show_splash -feature2 -- File: .\FLEXNetActivationWizard.cpp, Line: 67
5-14-2009[08:54:13 AM]: Setting current directory -- File: .\FlexLicenseManager.cpp, Line: 213
5-14-2009[08:54:13 AM]: Installing FLEXnet service -- File: .\FlexLicenseManager.cpp, Line: 217
5-14-2009[08:54:13 AM]: Initializing FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 225
5-14-2009[08:54:13 AM]: Opening TS -- File: .\FlexLicenseManager.cpp, Line: 245
5-14-2009[08:54:13 AM]: Successfully initialized FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 254
5-14-2009[08:54:13 AM]: Doing activation -- File: .\FLEXNetActivationWizard.cpp, Line: 144
5-14-2009[08:54:13 AM]: Starting Wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 181
5-14-2009[08:54:13 AM]: Found 0 items in TS -- File: .\ISActivationManager.cpp, Line: 344
5-14-2009[08:54:13 AM]: Processing ASR -- File: .\ASRFile.cpp, Line: 95
5-14-2009[08:54:13 AM]: Failed to initiate trial activation -- File: .\ASRFile.cpp, Line: 119
5-14-2009[08:54:13 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 123
5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
5-14-2009[08:54:23 AM]: Processing Novell ASR -- File: .\ASRFile.cpp, Line: 43
5-14-2009[08:54:23 AM]: Failed to initiate Novell -- File: .\ASRFile.cpp, Line: 66
5-14-2009[08:54:23 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 70
5-14-2009[08:54:23 AM]: Finding SetRegSerial entrypoint -- File: .\ProductSettings.cpp, Line: 202
5-14-2009[08:54:23 AM]: Found SetRegSerial Entrypoint -- File: .\ProductSettings.cpp, Line: 208
5-14-2009[08:54:25 AM]: Finished wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 203
5-14-2009[08:54:25 AM]: Shutting down wizard -- File: .\FLEXNetActivationWizSheet.cpp, Line: 38
5-14-2009[08:54:25 AM]: Shutting down activation manager -- File: .\ISActivationManager.cpp, Line: 45
5-14-2009[08:54:25 AM]: CFlexLicenseManager::~CFlexLicenseManager -- File: .\FlexLicenseManager.cpp, Line: 42
5-14-2009[08:54:25 AM]: CFlexLicenseManager::ReleaseLicense() -- File: .\FlexLicenseManager.cpp, Line: 72
5-14-2009[08:54:25 AM]: m_bAcquired == false -- File: .\FlexLicenseManager.cpp, Line: 79
5-14-2009[08:54:25 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
5-14-2009[08:54:25 AM]: m_vecJobs.size() : 1 -- File: .\FlexJobManager.cpp, Line: 76
5-14-2009[08:54:25 AM]: Before lc_free_job -- File: .\FlexJobManager.cpp, Line: 93
5-14-2009[08:54:25 AM]: After lc_free_job -- File: .\FlexJobManager.cpp, Line: 95
5-14-2009[08:54:25 AM]: Closing TS -- File: .\FlexLicenseManager.cpp, Line: 201
5-14-2009[08:54:25 AM]: ~CFlexJobManager -- File: .\FlexJobManager.cpp, Line: 19
5-14-2009[08:54:25 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
5-14-2009[08:54:25 AM]: m_vecJobs.size() : 0 -- File: .\FlexJobManager.cpp, Line: 76
5-14-2009[08:54:25 AM]: m_vecJobs is empty -- File: .\FlexJobManager.cpp, Line: 79
5-14-2009[08:54:25 AM]: Return code = 0 -- File: .\FLEXNetActivationWizard.cpp, Line: 215
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boucher_leo Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

I have been trying to get the standalone edition of AdminStudio working since it was released and also attempted some of the same troubleshooting mentioned by others. I am using the activation code from Customer Center, as as has been mentioned, the activation code gets verified by AdminStudio does not launch.

Any fix for this?

Thanks,

Leo Boucher
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luminous00 Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

I too am also experiencing this issue. My installshield.log file looks exactly the same as posted above. Any fix for this?
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shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Luminous00,

looks like I misread a previous post: I didn't realise the problem was
sill happening. OK, so please can you tell me /exactly/ what it is
you're doing at this point?

--

Shaun Pond


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luminous00 Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

spond;1802518 wrote:
Luminous00,

looks like I misread a previous post: I didn't realise the problem was
sill happening. OK, so please can you tell me /exactly/ what it is
you're doing at this point?

--

Shaun Pond


I'll install and launch AdminStudio 9.0 (the iso I downloaded and installed was the AdminStudio90a which was the revised version) and it says the Trial license has expired, so I click on 'Own' and type in my serial and hit verify, and it says it was verified and then I click on Launch Application and it disappears. If you check the running processes it looks like the license manager is trying to run and check the license, but just doesn't do anything. When I checked my InstallShield.log it looked exactly like the one a few posts back.
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shaunpond Absent Member.
Absent Member.

Re: Adminstudio v9 Trial license expired

Luminous00,

OK, for trial license expired, we are still working on a supported
solution from ACresso, but at the moment, they say that a low-level
format of the disk is all they support 😞

--

Shaun Pond


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gerwil1478
New Member.

Re: Adminstudio v9 Trial license expired

I've got the same problem. SUSE Enterprise 10 SP2 with ZCM 10.2. AdminStudioSE90a. (extracted the exe file). I've had it running before but with all the 10.1.3 issues my machine crashed and I had to replace it. I'd only used a week or so trial but on the new machine it came up with expired licence. Entered my Novell portal licence number, said it had verified the package and to hit launch, but then nothing. Then came 10.2. Rebuilt server, reinstalled ZCM, rebuilt workstation, rebuilt another workstation. Last rebuild it fired up as in its trial mode but on the next login it had expired. All I can think of is that I must have some token stuck it eDirectory. As I understand it the licence is for one user per device per zone. No problems there provided we can remove that install/token.
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