aywwong Absent Member.
Absent Member.
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Adobe Reader X 10.1.3 patch install error on Win7x32

I encountered error on install of Adobe APSB12-08 Reader X 10.1.3 for Windows (Update) (English) on Win7 x32 machines. The event log show an error as below and the patch is not install. Delete and re-cache the patch did not help solving the problem. Anyone had similar problem??


記錄檔名稱: Application
Source : WSH
Date : 4/05/2012 10:38:31 AM
Event ID : 1
Type : None
Error : 錯誤
關鍵字: 傳統
使用者: 不適用
電腦: WS53009
描述:
PLUS DEPLOYMENT: Error

File Name: AdbeRdrUpd1013.msp

Error:
No patches were installed by the deployment script.
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WSH" />
<EventID Qualifiers="49152">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-04T02:38:31.000000000Z" />
<EventRecordID>63077</EventRecordID>
<Channel>Application</Channel>
<Computer>IRD53009.ird.hksarg</Computer>
<Security />
</System>
<EventData>
<Data>PLUS DEPLOYMENT: Error

File Name: AdbeRdrUpd1013.msp

Error:
No patches were installed by the deployment script.</Data>
</EventData>
</Event>
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2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Adobe Reader X 10.1.3 patch install error on Win7x32

I don't know if it is related or not, but we had an issue trying to deploy
the Adobe Reader X 10.1.3 patch to all our workstations. This included Win
XP, Win7 x32, and Win7 x64.

The patch deployment always failed. The results.txt file for the patch
deployment showed the following:
Patch deployment script error
Error=4
Description=An error was returned from the executable while install the
patch.
Error Returned: 1603

When I attempted to install the patch manually (downloaded from Adobe) on
any of the machines part way through the install process I received an error
stating "The feature you are trying to use is on a network resource that is
unavailable" indicating it was looking for
"C:\Users\DAU515~1\AppData\Local\Temp\AdbeRdr1010_enu.msi". With this path
name I am inclined to believe it is related to the ZCM deployment process
somehow. We previously used the patch management process to deploy the
10.1.2 update without issue. I am not sure what changed between that
deployment and the 10.1.3 deployment.

The work around I came up with was to create a bundle which uninstalls Adobe
Reader X 10.1.2, then reinstalls Adobe Reader X using the redistributable
version of the Reader X install (which happens to be version 10.1.0), then
applies the Reader X 10.1.3 update.

Brad Johnson

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jdkoerner Trusted Contributor.
Trusted Contributor.

Re: Adobe Reader X 10.1.3 patch install error on Win7x32

Supposedly the 10.1.3 patch was updated yesterday but in my case it now
shows as disabled. Not sure what is going on. I went ahead and enabled it
but it will not re-cache maybe it was actually pulled. I will let it resync
tonight and see if it gets updated properly.

Jim Koerner

"Brad Johnson" <Brad@notrealaddress.com> wrote in message
news:vimpr.610$EH6.85@kovat.provo.novell.com...
> I don't know if it is related or not, but we had an issue trying to deploy
> the Adobe Reader X 10.1.3 patch to all our workstations. This included
> Win XP, Win7 x32, and Win7 x64.
>
> The patch deployment always failed. The results.txt file for the patch
> deployment showed the following:
> Patch deployment script error
> Error=4
> Description=An error was returned from the executable while install the
> patch.
> Error Returned: 1603
>
> When I attempted to install the patch manually (downloaded from Adobe) on
> any of the machines part way through the install process I received an
> error stating "The feature you are trying to use is on a network resource
> that is unavailable" indicating it was looking for
> "C:\Users\DAU515~1\AppData\Local\Temp\AdbeRdr1010_enu.msi". With this
> path name I am inclined to believe it is related to the ZCM deployment
> process somehow. We previously used the patch management process to
> deploy the 10.1.2 update without issue. I am not sure what changed
> between that deployment and the 10.1.3 deployment.
>
> The work around I came up with was to create a bundle which uninstalls
> Adobe Reader X 10.1.2, then reinstalls Adobe Reader X using the
> redistributable version of the Reader X install (which happens to be
> version 10.1.0), then applies the Reader X 10.1.3 update.
>
> Brad Johnson


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