Anonymous_User Absent Member.
Absent Member.

Agent Upgrade Problem

I've got a workstation that I did an uninstall of the agent on and finally
got through most of the snags that happened because of that. I now have
it back to where it started, but I still have a problem with it:

For some reason, the agent doesn't seem to upgrade from 10.0.0 to 10.0.1
(or at least it doesn't finish, I see the progress of it copying and it
seems to be installing).

Any time I refresh to look at upcoming events it shows:
Knowlegebase Files (Unmanaged Linux) [3.6.A.1.16] (deploy)

ZCC shows the following message for this workstation:
Unable to open the <ZRMUserLoginEvent> event

What should I do/try?

Labels (2)
2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Agent Upgrade Problem

...forgot to add this is a WinXP sp2 workstation and my server is Win2003.

Anonymous_User Absent Member.
Absent Member.

Re: Agent Upgrade Problem

I think I may have figured out what's up here...
TID 3740643 indicates that if the ZDM agent is installed (by some
automatic method, login script, etc.) after the ZCM agent, then
uninstalled, it will break both ZDM and ZCM. Thinking back, I'm not sure
but this may have caused all/part of my problem as I tried to uninstall
ZCM agent lost my nwgina, recovered from that, reinstalled my client, zdm
agent etc. etc.

I now have worked through most of the issues I had with this
workstation...but I'm still baffled about why it continues to show that it
is attempting to deploy those Unmanaged Linux knowledgebase files....and
never seems to do/finish that.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.