mvirata Absent Member.
Absent Member.
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Agent updated from 10.2.1 to 10.2.2

We have a few thousand machines in our company and recently deployed an agent update from 10.2.1 to 10.2.2. Out of these machines we have 400 that give errors.

We have 40 machines that say "Installing"
We have about 20 machines that say "awaiting reboot"
And the rest say "Update Assigned"

I don't see any Zenworks errors in the event logs of the individual PCs so not sure what is causing the agent to not install.

For the machines that say "awaiting reboot" we already rebooted them using another software package. For the ones that say "update assigned' when I click on it it says:

"The device has been assigned to receive the update. The agent on the device should be refreshed in order to start the installation process."


Has anyone ever experienced this.
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hsingh25 Absent Member.
Absent Member.

Re: Agent updated from 10.2.1 to 10.2.2

We have are currently experiencing a similar issue "Awaiting Reboot" we done the reboot and it will not update the agent. Any suggestion.

Any way to update the agent manually
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mvirata Absent Member.
Absent Member.

Re: Agent updated from 10.2.1 to 10.2.2

I goofed the subject I meant to say 10.2.0 to 10.2.1. I called Zenworks support and we are actually cancelling that update in favor of 10.2.0 to 10.2.2. Since we have to update the servers first my resolution could take a few weeks.


As far as the ones awaiting reboot, what happens after your reboot one of those machines? Is the agent is up to date but not reporting correctly?
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kvallish Absent Member.
Absent Member.

Re: Agent updated from 10.2.1 to 10.2.2

hsingh25;1932200 wrote:
We have are currently experiencing a similar issue "Awaiting Reboot" we done the reboot and it will not update the agent. Any suggestion.

Any way to update the agent manually

Once the agents come up, make sure they refresh themselves to let the server know of their status. Also, you could check the system-update.log on the devices to see that installation has completed successfully.
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