Anonymous_User Absent Member.
Absent Member.
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Bundles assigned to user groups do not launch at "User Login" event.

After upgrading from the 11.1a agent to 11.2.2 MU2, most of our bundles
that are set with a launch schedule of "user login" do not run. I have
had a case open with NTS for some weeks but am not making progress, so I
thought it might be worthwhile to post on the forums.

At first we thought it was zencache corruption. There is supposedly a
known bug at 11.2.1, fixed at 11.2.2, related to this, but which
requires the cache to be cleared, and possibly the machine
re-registered. Symptoms relating to zencache include; the machine goes
unmanaged, empty NAL window, etc. These are all fixable on a
case-by-case basis with zen cc, zen unr and zen reg. Have also done
some sqlite registry tweaks related to this.

Another very repeatable symptom is that, if you wait 5 minutes (not 4)
after a reboot before logging in, the bundles will launch as normal.

Bundles that are assigned to devices do launch reliably at user login,
but any action that requires a user session (HKCU, network credentials,
any actions set to run as logged-in user) will fail.

The groups are Active Directory groups. I have run the checks in
http://www.novell.com/support/kb/doc.php?id=7004531, and our LDAP
response time is quite good.

Related zen errors:

There is no user session available or user session could not be
determined. GenericActions.UserSessionUnavailable

Could not add bundle 943d183fb2d1d56471f4586d469e3d49 to session
Message ID: BUNDLE.CouldNotAddBundle

could not read registry: {0}{Software\Novell\ZCM\NAL\} (should be a
HKCU string instead of {0} I guess)

From a device-assigned bundle: In the action "Registry Disable
Homepage", the operation on key
"HKEY_USERS\\Software\Policies\Microsoft\Internet Explorer\Control
Panel" failed due to the following error - "Den angitte banen er
ugyldig. (here note the empty string between the // in
HKEY_USERS\\Software, that should contain a user ID)

The assignment web service encountered the following exception while
handling "getAssignmentChains" request for (GUID):
javax.naming.CommunicationException: Software caused conection abort:
recv failed]; remaining name ''

The assignment web service encountered the following exception while
handling "getEffectiveAssignments" request for (long user guid): Invalid
assignment token:

Thanks for reading this far! Any and all help appreciated 🙂

Regards,
Phillip E. Thomas

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4 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Bundles assigned to user groups do not launch at "User Login"event.

On 30.01.2013 17:04, Phillip E. Thomas wrote:
> After upgrading from the 11.1a agent to 11.2.2 MU2, most of our bundles
> that are set with a launch schedule of "user login" do not run. I have


Wow, no replies, not usually a good sign 😐

But beware sysops, I am coming to Brainshare next week and will be
stopping by to hit you up about this 😉

Regards,
Phillip E. Thomas

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shaunpond Absent Member.
Absent Member.

Re: Bundles assigned to user groups do not launch at "User Login" event.

Phillip,

there's a cache corruption fix in 11.2.2 MU1, but there are FTFs for
several versions before that - do you have that installed? And I'll be
at BS as well 😉

--

Shaun Pond


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Anonymous_User Absent Member.
Absent Member.

Re: Bundles assigned to user groups do not launch at "User Login"event.

On 01.02.2013 12:58, Shaun Pond wrote:
> Phillip,
>
> there's a cache corruption fix in 11.2.2 MU1, but there are FTFs for
> several versions before that - do you have that installed? And I'll be
> at BS as well 😉
>

Yes, I have those ftfs. And I understand that after the fixes are
applied, the cache may need to be cleared. However, even with a healthy
cache, even for example on newly installed 11.2.2 MU1 clients, we have
the launch at user login problem. So the cache corruption stuff seems to
be a red herring.

I'm also aware of another bug where: if you have both distribution and
launch schedules set for user login; and there exists both install and
launch actions; that the launch actions may not fire.

After I clarified with NTS that we still experience problems with only a
user login launch schedule, he escalated my SR (just today).


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shaunpond Absent Member.
Absent Member.

Re: Bundles assigned to user groups do not launch at "User Login" event.

"Phillip E. Thomas" <none@noone.net> wrote:
> On 01.02.2013 12:58, Shaun Pond wrote:
>> Phillip,
>>
>> there's a cache corruption fix in 11.2.2 MU1, but there are FTFs for
>> several versions before that - do you have that installed? And I'll be
>> at BS as well 😉
>>

> Yes, I have those ftfs. And I understand that after the fixes are
> applied, the cache may need to be cleared. However, even with a healthy
> cache, even for example on newly installed 11.2.2 MU1 clients, we have
> the launch at user login problem. So the cache corruption stuff seems to be a red herring.
>
> I'm also aware of another bug where: if you have both distribution and
> launch schedules set for user login; and there exists both install and
> launch actions; that the launch actions may not fire.
>
> After I clarified with NTS that we still experience problems with only a
> user login launch schedule, he escalated my SR (just today).


Good!
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