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jmriera Absent Member.
Absent Member.
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DNS Remote Management not working after upgrade to ZCM 11.2

Hi,

We upgraded a ZCM 10.3 environment to 11.2 and now the remote control using DNS isn't working like before.

In ZCM 10.3 we could connect perfectly to machines via DNS but since this upgrade this remote control connection isn't working at all.

Using IP Address works fine.

I've read this Support | Cannot remote control using DNS after upgrading to ZCM 11.2 , do you know if Engineering has solved this?

We couldn't patch any server for now, because we still have a lot of machines using ZCM Agent 10.3 and I think before applying patches is a best practice to upgrade all the servers and machines to 11.2.

Did anyone find a solution?

Thank you!

Regards

Josep M. Riera
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4 Replies
Knowledge Partner
Knowledge Partner

Re: DNS Remote Management not working after upgrade to ZCM 1

jmriera;2236934 wrote:
Hi,

We upgraded a ZCM 10.3 environment to 11.2 and now the remote control using DNS isn't working like before.

In ZCM 10.3 we could connect perfectly to machines via DNS but since this upgrade this remote control connection isn't working at all.

Using IP Address works fine.

I've read this Support | Cannot remote control using DNS after upgrading to ZCM 11.2 , do you know if Engineering has solved this?

We couldn't patch any server for now, because we still have a lot of machines using ZCM Agent 10.3 and I think before applying patches is a best practice to upgrade all the servers and machines to 11.2.

Did anyone find a solution?

Thank you!

Regards

Josep M. Riera


That bug should be fixed in 11.2.2.

Thomas
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jmriera Absent Member.
Absent Member.

Re: DNS Remote Management not working after upgrade to ZCM 1

Hi Thomas,

Thank you, I read something in the bug fixes list in 11.2.2.

I'm not sure about this: "We couldn't patch any server for now, because we still have a lot of machines using ZCM Agent 10.3 and I think before applying patches is a best practice to upgrade all the servers and machines to 11.2."

Could you confirm me?

Thank you

Regards
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Knowledge Partner
Knowledge Partner

Re: DNS Remote Management not working after upgrade to ZCM 1

jmriera;2237034 wrote:
Hi Thomas,

Thank you, I read something in the bug fixes list in 11.2.2.

I'm not sure about this: "We couldn't patch any server for now, because we still have a lot of machines using ZCM Agent 10.3 and I think before applying patches is a best practice to upgrade all the servers and machines to 11.2."

Could you confirm me?

Thank you

Regards


To my understanding of the support matrix a 11.2.2 primary should be able to support 10.3 managed devices... Update for ZENworks 11 SP2 (11.2.2)
But you should always update all primary server to the same level before you deploy the update to your satellites.. first after that you should deploy the update to managed devices.

Thomas
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jmriera Absent Member.
Absent Member.

Re: DNS Remote Management not working after upgrade to ZCM 1

Ok Thomas, Thank you!
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