sdaddio Absent Member.
Absent Member.
4555 views

Devices become randomly unmanaged

We have been experiencing a pervasive issue for the last 6 months with both ZCM 11.2.1 and 11.2.2. A user will log in and the the Zenworks window will be blank except for "All" and all of the menus will be blank. It seems that if we delete C:\Program Files\Novell\ZENworks\cache and C:\Program Files\Novell\ZENworks\bin\handlers\CacheFiles, refresh Zenworks, then have the user logout and log back in it starts working again. I have tried implementing all of the recomended fixes in TID 7011381 "Devices become unmanaged due to corrupt cache" including setting HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\SqliteCache to (REG_SZ) False and updating all desktops to ZCM 11.2.2 with Patch 790668 (See TID 7011416). Thus far I have seen at least one device with SqliteCache set to false and ZCM 11.2.2 Patch 790668 become unregistered, then start working again after a reboot. Does anyone have any idea what is causing this?
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44 Replies
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Sdaddio,

with the patch for TID 7011416 in place, there should be no more cache
corruption, so it may be that what you are seeing is a different thing
- what's in the zmd-messages.log when this happens?

--

Shaun Pond


0 Likes
sdaddio Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

[DEBUG] [01/31/2013 07:10:35.248] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Calling delete on the orphaned file entries] [] []
[DEBUG] [01/31/2013 07:10:35.248] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [DeleteFiles called for (ContentMgr::Content::ab4b29e38a3b74436b99dd3ace99a01e, UserContext{_LocalId=none; _RemoteId=(GlobDownload)})] [] []
[DEBUG] [01/31/2013 07:10:35.248] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [DeleteFiles called for (ContentMgr::Content::5f8164cc67fa5ce94792ddc65b048224, UserContext{_LocalId=none; _RemoteId=(GlobDownload)})] [] []
[DEBUG] [01/31/2013 07:10:35.248] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [DeleteFiles called for (ContentMgr::Content::c96ff4f47a3cd2444158bf37dd777c0a, UserContext{_LocalId=none; _RemoteId=(GlobDownload)})] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\03cd1912-8476-4db5-88c8-9cb7dbfae4ce] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\057c95df-8057-406c-bc9b-095f19283620] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\06bd28d3-33f2-43ce-ad04-33780d93ad3c] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\0a450a4a-fc1e-4974-96c4-9eed86630469] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\0c9af55b-559c-42c7-834d-108dbc7ee99c] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\0f4caf4e-2e6b-4b31-b49b-c4dca17f93a2] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\10cfb4c5-af50-48e9-9d4a-1562434db016] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\1332f384-73bd-49da-9e75-0e0c7032a677] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\138c04c4-14bb-4ce0-96f7-77120657f669] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\13d4d22d-d1a2-4d6f-b58c-407791118f5d] [] []
[DEBUG] [01/31/2013 07:10:35.763] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\1d0bd494-5c59-4396-af97-e3719c2a6e96] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\22850087-8c4c-4318-ad2e-a4b904cf80c4] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\23082885-9ae5-4be2-9686-317019dba91d] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\233dab58-6148-46fd-a3b0-cb251079c394] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\24d0156a-6e64-4d06-9f04-1bce88fe87f2] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\256cee45-6cd1-4220-afcd-4344c593f53f] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\25cbd5b6-0d53-47ac-affa-6dca3e8a3195] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\2f48815b-6156-46c0-892a-10e91b2d9ed1] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\324091fd-96b0-4c02-b2bf-029e709f65c4] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\33cc4aeb-ea64-4599-98b2-a0aaed5fe925] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\3400bafc-128d-4d94-a924-5f7a5d82c77d] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\394acf62-b6b2-4b7b-aed5-5a5d2b953362] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\4142bc95-9815-4575-a0b2-e02f54c3ea1f] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\4255d8f1-e492-4283-965d-731d9c71097b] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\4559900f-5363-4b0d-848b-6781dc0f70c2] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\461a15fe-9af0-445d-8eeb-2135e99d253f] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\465c4bf1-a740-47a9-9b66-e50264912f7a] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\48059f9f-72e5-49f3-a590-9732a741187d] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\4ff81924-46dd-4187-834a-9f15fd234df6] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\522b5c5a-3447-4b57-9347-bbcc292e74cb] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\5679d333-23f1-494d-816d-50984156c12e] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\58113770-a162-4e15-bb57-a2742b97591f] [] []
[DEBUG] [01/31/2013 07:10:35.779] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\5851c0fb-9a71-4525-80f4-f05d381350b7] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\611fe0a9-ed00-492a-863a-f8f6a443e4f2] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\616b3f39-fba4-44d7-b465-35c4a7f287ff] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\616ebb75-5973-4715-9074-ac2ae12737ac] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\67b29061-115c-4d53-9e09-cc49e1f67b5a] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\680fe45f-9484-4050-bff5-8b5e36166aa5] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\6a98c1cc-b369-46ac-b0f4-86c51355b3c3] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\6b9548d6-e372-4b4e-b217-bcc604f85180] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\791efc14-b395-4e04-a396-5c2b1d3d78bf] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\7922a0ca-2f1c-4e70-9ead-208f3bc997a8] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\7c838b67-59f9-4be7-98c2-38eec59a2028] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\7d6062eb-7e3d-404d-acd2-6815e7a592e8] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\81261fd5-385c-470f-9231-5a569455746b] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\81973447-2776-4496-b605-cab376ad7157] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\8253307d-98c9-4d15-9061-cb1475d3e64a] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\83bd8193-7681-4726-b18c-875bb5f0cedc] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\84b07a6f-2d06-4aeb-99b7-64cf742f4c22] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\858bd702-c540-4033-8d60-499b2a3f6431] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\89e1a9e2-b107-4d2d-abd5-c5030ece3ee2] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\8b0ebb92-6724-46e5-a983-7d22c8dacd18] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\8b3b954a-5162-4d30-b13e-92710ac5fcf6] [] []
[DEBUG] [01/31/2013 07:10:35.794] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\92567333-7fe4-44d4-96e2-b9b3bafd99eb] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\a7408c3f-3904-4385-8c12-3122ce3f4c94] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\a7843b92-35d5-4c99-873a-879263c28f00] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\a8c775b1-6bbc-47a9-b599-9ad9637c47d2] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\ac3b9b5c-d041-4efc-b32b-87cdd3b6e185] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\aeabd980-4033-4910-b635-fe03e4e84ecf] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\af045352-77f5-4268-af97-c8981cafe4e5] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\af62fc19-2899-4028-aa37-1f28633a412f] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\ba2b5c02-cf37-473c-8704-dab47474c039] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\bb100310-b8a2-48d6-b882-4a1a1b7159f0] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\c073b241-52a2-4adc-9483-13f2f3aa0057] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\c17f048c-40f0-4508-a08d-b78ac23af463] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\cf5c9857-d2f7-401b-b3bb-1eec8b7af6cd] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\d6a80dda-4c54-43e4-b441-bf68a9b33139] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\d9a8cae1-6cf5-40c0-8961-e0a5793fea59] [] []
[DEBUG] [01/31/2013 07:10:35.810] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\dacc4526-17fc-4877-9374-2c4698280a10] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e02b9ffe-882d-4ac4-bb4b-5a8a3e3bc2f7] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e1f43beb-5d96-4b79-8e59-3de00fc57161] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e4efbb00-2552-4a81-bc1f-ac61979a5ef4] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e64a7600-bf31-4632-b198-becdb54e7885] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e71f3dec-c873-4cf3-b010-7e1a90fae90a] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\e7249adf-3458-4939-90fc-eb03479e7f24] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\eca01a6c-dfa6-4b1a-b50c-b4394495161e] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\ed6181c4-dfb3-48ec-b4d2-afb9a1de0f71] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\eee4e37a-ba12-4cbd-b334-2073e4c49c1e] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f09fb69c-5e0a-4aed-bf62-2a1ceab733db] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f13de14b-0fa2-44c5-aa1b-d70cc033cee6] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f283066f-72b7-41c5-b2cd-5e82d272b693] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f4416f17-53fb-46a5-8a96-8365bb653627] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f746ceb2-c22f-4eff-b42a-23c1c2d23546] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\f7e50851-0b0e-41e1-845c-c509ed30f770] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\fba20c3f-d8ac-4dc5-9b6c-c9025e4bbba3] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\fee6f399-af37-4a64-95c8-b39eba5a7a0d] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\fef6c756-0603-4344-ae47-f71b8be79e5b] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\ff9bb314-6e06-4c72-96d3-e07e6ce4ef5e] [] []
[DEBUG] [01/31/2013 07:10:35.826] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment file C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\ffddebb3-b831-4379-ad89-233d4eec172d] [] []
[DEBUG] [01/31/2013 07:10:35.841] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment directory C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\40ca198d-7a60-4cd9-abc6-d9451eeb414c] [] []
[DEBUG] [01/31/2013 07:10:35.841] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment directory C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\54a62c1c-61a0-4333-b594-8ba9b4820d05] [] []
[DEBUG] [01/31/2013 07:10:35.841] [1500] [ZenworksWindowsService] [19] [] [ZenCache] [] [Deleting the fragment directory C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\aba97cb7-0358-4ef9-a45d-bcae8cc126fa] [] []
[DEBUG] [01/31/2013 07:10:35.935] [1500] [ZenworksWindowsService] [19] [] [ZMD] [] [ResendLocationUpdate : -1] [] []
[DEBUG] [01/31/2013 07:10:47.198] [1500] [ZenworksWindowsService] [26] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:47.198] [1500] [ZenworksWindowsService] [26] [] [SoapUtility] [] [Added checksum to request: 37f513455c10f5c08e896819109c1528d5f59218cc9e2063b3a9c54f07d86ba0] [] []
[DEBUG] [01/31/2013 07:10:47.370] [1500] [ZenworksWindowsService] [26] [] [SoapUtility] [] [Found etag: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:10:47.370] [1500] [ZenworksWindowsService] [26] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:10:47.370] [1500] [ZenworksWindowsService] [26] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:47.385] [1500] [ZenworksWindowsService] [26] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:47.401] [1500] [ZenworksWindowsService] [26] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:10:47.650] [1500] [ZenworksWindowsService] [26] [] [ZenCache] [] [DeleteFiles called for (dlu policy#5eb48e9e4e2fa34aece89376d31c9af2_dlu policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/31/2013 07:10:48.181] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Checksumming soap call with UID: ZoneConfig:GetSatelliteServerConfigEx] [] []
[DEBUG] [01/31/2013 07:10:48.181] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Added checksum to request: 690d23e5d68ebd7538245a58e6c044936c83d4fd5b07cc173435b756f154cbb0] [] []
[DEBUG] [01/31/2013 07:10:48.228] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/31/2013 07:10:48.228] [1500] [ZenworksWindowsService] [19] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:48.228] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:48.228] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Added checksum to request: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:10:48.555] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Found etag: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:10:48.555] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:10:48.555] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:48.555] [1500] [ZenworksWindowsService] [19] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:48.618] [1500] [ZenworksWindowsService] [19] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:10:49.803] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Checksumming soap call with UID: Settings:GetSettings] [] []
[DEBUG] [01/31/2013 07:10:49.803] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Added checksum to request: f41da0c3b840121c77989b84ea55500abd15934981edf7b7125fde6dbdfa9628] [] []
[DEBUG] [01/31/2013 07:10:49.834] [1500] [ZenworksWindowsService] [19] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/31/2013 07:10:49.834] [1500] [ZenworksWindowsService] [19] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[ERROR] [01/31/2013 07:10:50.193] [1500] [ZenworksWindowsService] [64] [] [BundleManager] [BUNDLE.BunldeStateError] [Received error getting bundle state. Value cannot be null. : at System.Threading.Monitor.Enter(Object obj)
at Novell.Zenworks.AppModule.AppLocalState.GetVersionInfo(Session session, String id)
at Novell.Zenworks.AppModule.AppLocalState.GetObjectKey(Session session, String id)
at Novell.Zenworks.AppModule.AppLocalState.GetLocalStateInfo(Session session, String id)
at Novell.Zenworks.AppModule.AppLocalState.GetAllLocalStateInfos()] [] []
[DEBUG] [01/31/2013 07:10:50.848] [1500] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:50.848] [1500] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Added checksum to request: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:10:50.848] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:50.848] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Added checksum to request: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:10:50.926] [1500] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Found etag: 37f513455c10f5c08e896819109c1528d5f59218cc9e2063b3a9c54f07d86ba0] [] []
[DEBUG] [01/31/2013 07:10:50.926] [1500] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 37f513455c10f5c08e896819109c1528d5f59218cc9e2063b3a9c54f07d86ba0] [] []
[DEBUG] [01/31/2013 07:10:50.926] [1500] [ZenworksWindowsService] [43] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:50.926] [1500] [ZenworksWindowsService] [43] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:50.942] [1500] [ZenworksWindowsService] [43] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:10:51.441] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Found etag: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:10:51.441] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:10:51.457] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:51.457] [1500] [ZenworksWindowsService] [29] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:51.660] [1500] [ZenworksWindowsService] [29] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:10:53.313] [1500] [ZenworksWindowsService] [26] [] [ZenCache] [] [DeleteFiles called for (dlu policy#5eb48e9e4e2fa34aece89376d31c9af2_dlu policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/31/2013 07:10:56.402] [1500] [ZenworksWindowsService] [79] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:56.402] [1500] [ZenworksWindowsService] [79] [] [SoapUtility] [] [Added checksum to request: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:10:56.480] [1500] [ZenworksWindowsService] [79] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/31/2013 07:10:56.480] [1500] [ZenworksWindowsService] [79] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[ERROR] [01/31/2013 07:10:56.574] [1500] [ZenworksWindowsService] [29] [tteacher] [Bundle] [Bundle.ItemCreationError] [Error creating item to represent bundle: 54088bcdf29949e7bdaf5178013eeaef Exception: Object reference not set to an instance of an object. Stack: at Novell.Zenworks.AppModule.AppActionItem.UpdateStatus(APPSTATUS status)
at Novell.Zenworks.AppModule.AppActionItem.SetInitialStatus(Boolean finished)
at Novell.Zenworks.AppModule.AppActionItem.UpdateAppData(Session session, AppData appData)
at Novell.Zenworks.AppModule.AppItem.initAppItem(Session session, AppData data, String zone)
at Novell.Zenworks.AppModule.AppActionItem.initBaseItem(Session uiSession, AppData data, Session serviceSession, IService service)
at Novell.Zenworks.AppModule.AppActionItem..ctor(Session uiSession, AppData data, Session serviceSession, IService service)
at Novell.Zenworks.AppModule.AppItemManager.CreateNewActionItem(Session session, AppData app, Session serviceSession, IService service, Boolean createdFromUserProcess, Boolean createAsADependentApp)] [] []
[DEBUG] [01/31/2013 07:10:56.730] [1500] [ZenworksWindowsService] [79] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:10:57.260] [1500] [ZenworksWindowsService] [29] [tteacher] [RefreshMgr] [] [(Thread=29; SessionId=17420121; RefreshType=GeneralRefresh) Handler AppModule threw an exception
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Stack Trace:
at Novell.Zenworks.AppModule.AppLocalState.GetLocalStateRecord()
at Novell.Zenworks.AppModule.AppLocalState.UpdateLastAssociationTime()
at Novell.Zenworks.AppModule.AppActionItem.AddAssignment(Assignment assignment, Session serviceSession)
at Novell.Zenworks.AppModule.AppRefreshHandler.GeneralRefresh(Session session, Assignment() allAssignments, IService service, Boolean bypassServerCache)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.ProcessGeneralRefresh(Session session, String refreshType, RefreshResults results, CustomRefreshData refreshData)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.Refresh(Session session, RefreshContext context, RefreshResults results)
at Novell.Zenworks.Zmd.Refresh.RefreshManager.NotifyRefreshHandlers(Session session, RefreshContext context, RefreshSummary summary, RefreshHandlerInfo() handlers)

] [] []
[DEBUG] [01/31/2013 07:10:57.478] [1500] [ZenworksWindowsService] [29] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [01/31/2013 07:10:58.243] [1500] [ZenworksWindowsService] [79] [tteacher] [RefreshMgr] [] [(Thread=79; SessionId=17420121; RefreshType=GeneralRefresh) Handler AppModule threw an exception
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Stack Trace:
at Novell.Zenworks.AppModule.AppItemManager.AppItemList.AddAppItem(Session session, AppData data, Assignment() assignments, IService service, Boolean isAssignedToDevice)
at Novell.Zenworks.AppModule.AppRefreshHandler.GeneralRefresh(Session session, Assignment() allAssignments, IService service, Boolean bypassServerCache)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.ProcessGeneralRefresh(Session session, String refreshType, RefreshResults results, CustomRefreshData refreshData)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.Refresh(Session session, RefreshContext context, RefreshResults results)
at Novell.Zenworks.Zmd.Refresh.RefreshManager.NotifyRefreshHandlers(Session session, RefreshContext context, RefreshSummary summary, RefreshHandlerInfo() handlers)

] [] []
[DEBUG] [01/31/2013 07:10:58.258] [1500] [ZenworksWindowsService] [79] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [01/31/2013 07:10:58.430] [1500] [ZenworksWindowsService] [49] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:58.430] [1500] [ZenworksWindowsService] [49] [] [SoapUtility] [] [Added checksum to request: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:10:58.773] [1500] [ZenworksWindowsService] [49] [] [SoapUtility] [] [Found etag: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:10:58.773] [1500] [ZenworksWindowsService] [49] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:10:58.773] [1500] [ZenworksWindowsService] [49] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:10:58.773] [1500] [ZenworksWindowsService] [49] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:10:58.820] [1500] [ZenworksWindowsService] [49] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:11:08.825] [1500] [ZenworksWindowsService] [77] [] [ZenCache] [] [DeleteFiles called for (launcher configuration policy#5eb48e9e4e2fa34aece89376d31c9af2_launcher configuration policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/31/2013 07:11:08.943] [1500] [ZenworksWindowsService] [77] [] [ZenCache] [] [DeleteFiles called for (launcher configuration policy#5eb48e9e4e2fa34aece89376d31c9af2_launcher configuration policy.xml, UserContext{_LocalId=none; _RemoteId=(ActionManager)SYSTEM})] [] []
[DEBUG] [01/31/2013 07:15:17.423] [1500] [ZenworksWindowsService] [84] [] [CLM] [] [Before call to ParseArgs] [] []
[DEBUG] [01/31/2013 07:15:17.423] [1500] [ZenworksWindowsService] [84] [] [CLM] [] [Before call to ProcessCommand] [] []
[DEBUG] [01/31/2013 07:15:17.439] [1500] [ZenworksWindowsService] [84] [] [ZMD] [] [Processing Command for handler refresh] [] []
[DEBUG] [01/31/2013 07:15:17.439] [1500] [ZenworksWindowsService] [84] [] [ZMD] [] [ResendLocationUpdate : -1] [] []
[DEBUG] [01/31/2013 07:15:17.938] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Checksumming soap call with UID: ZoneConfig:GetSatelliteServerConfigEx] [] []
[DEBUG] [01/31/2013 07:15:17.938] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Added checksum to request: 690d23e5d68ebd7538245a58e6c044936c83d4fd5b07cc173435b756f154cbb0] [] []
[DEBUG] [01/31/2013 07:15:18.001] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/31/2013 07:15:18.001] [1500] [ZenworksWindowsService] [84] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:15:18.001] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:15:18.001] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Added checksum to request: 373674c3dc117b91fc6e8fea69227ea77598c5af26d1cf8c4ba439bd771ba911] [] []
[DEBUG] [01/31/2013 07:15:18.063] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Found etag: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:15:18.063] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:15:18.079] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:15:18.079] [1500] [ZenworksWindowsService] [84] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:15:18.157] [1500] [ZenworksWindowsService] [84] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:15:18.391] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Checksumming soap call with UID: Settings:GetSettings] [] []
[DEBUG] [01/31/2013 07:15:18.391] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Added checksum to request: f41da0c3b840121c77989b84ea55500abd15934981edf7b7125fde6dbdfa9628] [] []
[DEBUG] [01/31/2013 07:15:18.406] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Using cached response.] [] []
[DEBUG] [01/31/2013 07:15:18.406] [1500] [ZenworksWindowsService] [84] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:15:19.673] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:15:19.675] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Added checksum to request: 712250ed2d5f18a2f7b5cde7513124080aa54d1f7e9a5cf7b9a4ea25d7c56e4f] [] []
[DEBUG] [01/31/2013 07:15:20.384] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Found etag: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:15:20.384] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 7463418478a3717ddc4e8248afa16e9d243a3c2630ab381fa3aaf56bf0591a9f] [] []
[DEBUG] [01/31/2013 07:15:20.384] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []
[DEBUG] [01/31/2013 07:15:20.399] [1500] [ZenworksWindowsService] [84] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []
[DEBUG] [01/31/2013 07:15:20.649] [1500] [ZenworksWindowsService] [84] [] [ContentManager] [] [metadataUpdatedNeeded = False] [] []
[DEBUG] [01/31/2013 07:15:22.387] [1500] [ZenworksWindowsService] [84] [tteacher] [RefreshMgr] [] [(Thread=84; SessionId=17420121; RefreshType=GeneralRefresh) Handler AppModule threw an exception
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Stack Trace:
at Novell.Zenworks.AppModule.AppItemManager.AppItemList.AddAppItem(Session session, AppData data, Assignment() assignments, IService service, Boolean isAssignedToDevice)
at Novell.Zenworks.AppModule.AppRefreshHandler.GeneralRefresh(Session session, Assignment() allAssignments, IService service, Boolean bypassServerCache)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.ProcessGeneralRefresh(Session session, String refreshType, RefreshResults results, CustomRefreshData refreshData)
at Novell.Zenworks.AssignmentManager.BaseItemRefreshHandler.Refresh(Session session, RefreshContext context, RefreshResults results)
at Novell.Zenworks.Zmd.Refresh.RefreshManager.NotifyRefreshHandlers(Session session, RefreshContext context, RefreshSummary summary, RefreshHandlerInfo() handlers)

] [] []
[DEBUG] [01/31/2013 07:15:22.419] [1500] [ZenworksWindowsService] [84] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []
[DEBUG] [01/31/2013 07:15:22.762] [1500] [ZenworksWindowsService] [84] [] [ZMD] [] [Finished Processing Command for handler refresh. Result = SUCCESS] [] []
[DEBUG] [01/31/2013 07:15:22.762] [1500] [ZenworksWindowsService] [84] [] [CLM] [] [After call to ProcessCommand. Result = SUCCESS] [] []
[DEBUG] [01/31/2013 07:15:22.762] [1500] [ZenworksWindowsService] [84] [] [CLM] [] [After call to ParseArgs. Result = SUCCESS] [] []
[DEBUG] [01/31/2013 07:15:22.777] [1500] [ZenworksWindowsService] [84] [] [CLM] [] [After call to StopDisplaySpinner()] [] []
[DEBUG] [01/31/2013 07:11:06.183] [2292] [ZenUserDaemon] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/31/2013 07:11:06.948] [2292] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/31/2013 07:11:06.948] [2292] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
[DEBUG] [01/31/2013 07:11:18.840] [3868] [explorer] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/31/2013 07:11:55.531] [1860] [NalWin] [1] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []
[DEBUG] [01/31/2013 07:15:33.144] [2292] [ZenUserDaemon] [1] [] [DeviceGuid] [] [Irrecoverable error!!! Error in creating Device Session.] [] []
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Sdaddio,

I'm going to suggest that you open a SR for this - you should not be
seeing this, assuming your devices are correctly updated - does
%ZENWORKS_HOME%\bin\zmd.dll have the version 11.2.2.14283

--

Shaun Pond


0 Likes
sdaddio Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

zmd.dll is version 11.2.2.14283. I will try to get an SR started through my consultants.
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

sdaddio <sdaddio@no-mx.forums.novell.com> wrote:
> zmd.dll is version 11.2.2.14283. I will try to get an SR started through
> my consultants.
>



let me know how you get on. I am getting ready for BrainShare, so I might
be slow to respond
0 Likes
sdaddio Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Still waiting on my consultants to put an SR in. . .
0 Likes
rhuhman1 Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

I had been seeing this as well. I did open an SR and was told to update to 11.2.2 Monthly Update 1 at least to resolve the Cache issue. What I have found on top of all this is that a great number of my 750+ devices when updated through the ZCC do no update all the MSI modules. I ran msilist against one of the laptops that failed after the update and found some of the modules were as old as 11.1. Yet the ZCC and ZAA agent properties page show all items update to 11.2.2 MU1.

To start resolving some of these issues I started placing the GUID of the module in a AutoIT script to uninstall each MSI then install the ZAA fresh again. This is a major pain since I don't have all the MSI GUIDs so some of the workstation fail because the uninstall doesn't completely get rid of all of them. I add as I find them which has helped.

Richard
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Rhuhman,

upgrading to MU1 was one option, but there is an FTF

--

Shaun Pond


0 Likes
dominicm Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Hi everyone,

We have the exact same problem, and it's a real pain. We have agent 11.2.1.6382, I have read the TID 7011416, but I'm not sure what patches to apply. Do I need to apply all the 11.2.1 patches (MU1 and MU2) or just the MU2 ? And it is final patche? do it resolve completely theses issues?

thank you for your support!

DominicM
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Dominicm,

you apply the FTF for the version you are currently running, or upgrade
to 11.2.2 MU1 or 11.2.2 MU2. Does that help?

--

Shaun Pond


0 Likes
dominicm Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

still miss info: in the TID, for the 11.2.1, it's specified:

- 11.2.1
- Monthly Update 1
- Monthly Update 2

Do I need to apply all theses patches , or the MU2 are include every old patches?

DM
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Dominicm,

it is intended to show that is you have 11.2.1 there's one fix, for
11.2.1 MU1 there's another, etc...

11.2.1 MU2 does not contain the cache fix - the FTF is to apply *on top
of* the associated patch 🙂

I would apply this to *all* devices - if you see the TID for the issue,
it dhows that putting this in place stops devices from getting
corrupted, it does not fix the cache of "broken" machines, they need
the cache clearing afterwards...

--

Shaun Pond


0 Likes
dominicm Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

So if I understand well , I need to apply all the 3 patches one at a time, and ending with the MU2.... after all theses patches applyied, I will be able to download the new Agent from one of my servers, or update machines with the system update console.

I understand that it's best to upgrade all devices with theses patches, but do you see a problem if we apply the patches ONLY on devices that encounter the problem? if I keep existing machines with the original version of the client (11.2.1), do these workstations will continues to work and stay connected to the console servers?

The reason I asked this, is because we use a software called Faronics Deepfreeze that return to original state, our educationnal students machines. So we can't send theses patches on theses machines without unfreeze them... we have installed the zen client on theses kind of machine on a "thawed space" to allow zenworks to keep cache...

thank you.
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Devices become randomly unmanaged

Dominicm,

> I need to apply all the 3 patches one at a
> time, and ending with the MU2...


no, that's not correct. You should only apply MU1 or MU2 if you are
experiencing one of the issues that it fixes. Whichever version you are
on (11.2.1, 11.2.1 MU1, 11.2.1 MU2) then you can patch that version
with this specific ix for the cache corruption. The issue was fixed
after those versions shipped, which is why it's not included. Does that
make it any clearer?

--

Shaun Pond


0 Likes
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