Micro Focus Expert
Micro Focus Expert

Re: Devices don't boot after upgrading to ZCM 11 SP2

Are you able to open an SR and email the SR# to Craig_D_Wilson@Yahoo.com

I know there is a test patch that has resolved the issue for at least
two customers. Nothing available outside of SRs yet..............

On 5/8/2012 2:26 PM, jggendron wrote:
>
> Hi,
>
> I have exactly the same problem, after ZCM 11 SP2 udated, but some
> workstations works and other doesn't, and some workstations works and
> sometimes doesn't...
>
> mprovencher;2187306 Wrote:
>> Hello,
>>
>> I've been running a Zenworks server for a couple of months, now, for
>> our imaging needs (we were using Norton Ghost, before). Last week, I
>> applied a pre-boot image to two of our labs and ran into a problem.
>> After the imaging process and a reboot, every device gets stuck at this
>> error message:
>>
>> Error loading operating system
>> (in fact, the message is "Erreur lors du chargement du systeme
>> d'exploitati", we're running a french version of Windows XP)
>>
>> Two weeks before and even earlier, I applied pre-boot bundles to all of
>> our labs and everything worked without problems. I haven't touched the
>> images since, the only change I made is that I upgraded from ZCM 11.1 to
>> ZCM 11 SP2. I've tried all of our bundles and none of them works, after
>> applying it to a device. Could the problem come from something in SP2?
>>
>> I've read in another thread of a similar problem, trying TID 3414734
>> didn't do much to help either.
>>
>> Is this a known issue? Is a fix on the way? What do I do now? I'm
>> stuck and I don't know what to do next...

>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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mprovencher Absent Member.
Absent Member.

Re: Devices don't boot after upgrading to ZCM 11 SP2

craig_wilson;2194512 wrote:
Are you able to open an SR and email the SR# to Craig_D_Wilson@Yahoo.com

I know there is a test patch that has resolved the issue for at least
two customers. Nothing available outside of SRs yet..............
QUOTE]

Sadly, I don't have support with Novell right now (but I asked my rep how much it would cost, if I'm going the Zenworks route, seems like I will need support with all the small problems I had so far, anyway), that's why I turned to these forums.

I have pretty much the same problem as all the other with the same problem. I re-made the images for my labs (after the new ntfs network driver installation), some are working now and some still don't work... Can't wait for the next update because I must admit this sets me back a little bit in my deployment.
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Micro Focus Expert
Micro Focus Expert

Re: Devices don't boot after upgrading to ZCM 11 SP2

Try using a ZCM 11.1 BootCD.ISO.

Maybe backup and replace the Current Imaging Files with copies from an
Older Monthly update.

Backup, since these ideas are note tested or approved................

On 5/15/2012 3:46 PM, mprovencher wrote:
>
> craig_wilson;2194512 Wrote:
>> Are you able to open an SR and email the SR# to
>> Craig_D_Wilson@Yahoo.com
>>
>> I know there is a test patch that has resolved the issue for at least
>> two customers. Nothing available outside of SRs yet..............
>> QUOTE]
>>
>> Sadly, I don't have support with Novell right now (but I asked my rep
>> how much it would cost, if I'm going the Zenworks route, seems like I
>> will need support with all the small problems I had so far, anyway),
>> that's why I turned to these forums.
>>
>> I have pretty much the same problem as all the other with the same
>> problem. I re-made the images for my labs (after the new ntfs network
>> driver installation), some are working now and some still don't work...
>> Can't wait for the next update because I must admit this sets me back a
>> little bit in my deployment.

>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Micro Focus Expert
Micro Focus Expert

Re: Devices don't boot after upgrading to ZCM 11 SP2

Note: The fix will likely be in the next monthly update ........

On 5/15/2012 4:38 PM, craig wilson wrote:
> Try using a ZCM 11.1 BootCD.ISO.
>
> Maybe backup and replace the Current Imaging Files with copies from an
> Older Monthly update.
>
> Backup, since these ideas are note tested or approved................
>
> On 5/15/2012 3:46 PM, mprovencher wrote:
>>
>> craig_wilson;2194512 Wrote:
>>> Are you able to open an SR and email the SR# to
>>> Craig_D_Wilson@Yahoo.com
>>>
>>> I know there is a test patch that has resolved the issue for at least
>>> two customers. Nothing available outside of SRs yet..............
>>> QUOTE]
>>>
>>> Sadly, I don't have support with Novell right now (but I asked my rep
>>> how much it would cost, if I'm going the Zenworks route, seems like I
>>> will need support with all the small problems I had so far, anyway),
>>> that's why I turned to these forums.
>>>
>>> I have pretty much the same problem as all the other with the same
>>> problem. I re-made the images for my labs (after the new ntfs network
>>> driver installation), some are working now and some still don't work...
>>> Can't wait for the next update because I must admit this sets me back a
>>> little bit in my deployment.

>>
>>

>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Bob-O-Rama
Visitor.

Re: Devices don't boot after upgrading to ZCM 11 SP2

mprovencher;2187306 wrote:

Error loading operating system
(in fact, the message is "Erreur lors du chargement du systeme d'exploitati", we're running a french version of Windows XP)

Is this a known issue? Is a fix on the way? What do I do now? I'm stuck and I don't know what to do next...


See if FIXMBR or similar solutions for XP to resolve corrupt boot records, and get your lab back up and running. IF one of these solutions gets you bootable, it points to a specific problem we can look into further.

Preboot works by pointing the MBR at the pre-boot imaging kernel ( linux ) which then returns control back to the original OS's boot loader ( XP ) and then continues. So if the MBR got hosed up, its possible that the pre-boot kernel

Since you mention this is a computer lab, are you, byt any chance, running something like Clean Slate or Deep Freeze or similar?

Also, is this an issue for a specific brand / model of computer?

To be honest, I've not seen / heard of this. So I have to think its some bad mix of hardware / OS / and 3rd party "stuff."

- Bob
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jdofaz Absent Member.
Absent Member.

Re: Devices don't boot after upgrading to ZCM 11 SP2

We found that our Dell Optiplex 755 would not boot after restoring our XP image but would boot with a windows 7 image. If we imaged the computer with the bios set to ATA mode the computer would boot XP. On a 760 it seemed to depend on what hard drive was installed, a 160GB Western Digital imaged fine but a 320GB Seagate would not.

We burned a zen boot disc from zen11 sp1 in manual mode and restored the image using img manually and it worked normally without any issues. You have to use manual mode because automatic mode checks that the server is newer than the disc and just errors.
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gerwil1478
New Member.

Re: Devices don't boot after upgrading to ZCM 11 SP2

So I think I'm back on track.

My fix was to use the standard BootCD from the Bootcd.iso (not the new driver) with the new 11SP2 imaging engine and the old images (updated images with 11SP2 would not work). But before imaging, I ran the "Install or Update the ZEN Partition". My images did not have that partition in them and I was not running it on workstations before. So far I have not had one fail. It still means I then have to deploy the 11SP2 update afterwards but we/I are off the hook and can concentrate going to Windows 7. Sorry but I cannot explain it, just happy to find a solution.

With newly created images, including the ZEN Partition and PXE boot (using the new Driver) all is good and fast especially with windows 7.

Cheers
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nop19832 Absent Member.
Absent Member.

Re: Devices don't boot after upgrading to ZCM 11 SP2

GERWIL,

> Sorry but I cannot explain it, just happy to find
> a solution.
>


Strange yes, but as long as it works... well 😉
Yep with the new driver Win7 speeds up (a lot).


--

Niels Poulsen

Novell Knowledge Partner

-------------------------------
A TRUE RED DEVIL

-- Niels I have always liked... Cowabunga! If you find this post helpful, please show your appreciation by clicking on the star below. A member must be logged in before s/he can assign reputation points.
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