mattjones1 Absent Member.
Absent Member.
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Enrollment Failed - Prerequisites not met

I'm trying to enroll an Android device but I'm getting the error:

Enrollment Failed

The prerequisites required to enroll this device in the work profile or work-managed device mode have not been met. Please contact you administrator


I have other Android devices enrolled and they are working ok it's just this device I can't get enrolled.

Is there a log that shows the prerequisites that it is failing on? The error message is next to useless.
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8 Replies
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Enrollment Failed - Prerequisites not met

Can you please share what type of device this is (model / manufacturer/ Android Version)?
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mattjones1 Absent Member.
Absent Member.

Re: Enrollment Failed - Prerequisites not met

It's a Sunmi L2 Android 7.1.2
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Enrollment Failed - Prerequisites not met

Please check the loader-messages.log and service-messages.log on the server, which should give pointers to the failure. If the issue persists, would recommend to raise a service request with support.

"Sunmi L2" device seems to be rugged device; did not find it in the list of recommended devices by Google. https://androidenterprisepartners.withgoogle.com/devices/?_ga=2.265110735.1966061872.1549517159-1323039974.1539081822#!?DEVICE_FEATURES=rugged
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mattjones1 Absent Member.
Absent Member.

Re: Enrollment Failed - Prerequisites not met

Thanks.

Error is the same in enrollment in Corporate and Personal owned mode. It seems to create the device - it is then in Pending Enrollment. Once I press ok on the error message it deletes the device from Pending Enrollment


loader-messages.log:

[DEBUG] [02/07/2019 11:44:33.347] [18678] [ZENLoader] [6955] [] [Loader.QueueRunner] [] [Passing the action ID: 442153, Type:mobile.policy.changed to Handler: com.novell.zenworks.loader.modules.queue.handlers.MobilePolicyChangedNotifier] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 11:44:33.347] [18678] [ZENLoader] [6955] [] [MobilePolicyChangedNotifier] [] [Processing the action {"dataType":"ZENOBJECT","objUID":"de29ec0dd3209717ac858cb566ee3e49","targetedUIDs":null,"objectType":"DEVICE_OBJECT","actionType":"CREATED","policyType":"Mobile Device","modifyType":0,"deviceUIDs":null,"userUIDs":null}] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 11:44:33.347] [18678] [ZENLoader] [6955] [] [MobilePolicyChangedNotifier] [] [Waiting for effective assignment to be updated!!!. Wait Period:30000] [] [] [] [ZENServer]


service-messages.log:
[TRACE] [02/07/2019 12:09:01.822] [18709] [ZENService] [132] [] [Assignment Web Service] [] [getAllAssignments complete, time: 332ms, object: ba6939941e86144f8144e9a8d2ccd623, thread: 132, refreshCache: false] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:02.117] [18709] [ZENService] [125] [] [Settings Service] [] [getSpecificSettings complete, time: 15ms, device: ba6939941e86144f8144e9a8d2ccd623, thread: 125] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:02.137] [18709] [ZENService] [121] [] [QuickTask Service] [] [getQuickTasks complete, time: 5ms, object: ba6939941e86144f8144e9a8d2ccd623, thread: 121] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:27.420] [18709] [ZENService] [80412] [] [ZENworks-Ping] [] [Verifying DB Connectivity] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:27.424] [18709] [ZENService] [80412] [] [ZENworks-Ping] [] [DB Connectivity is good] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.370] [18709] [ZENService] [131] [] [BaseEndpointAuthenticationService] [] [Domain name:PETERSGROUP for domain tag: ZENworks_Default] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.476] [18709] [ZENService] [131] [] [HibernateSearchSession] [] [search: Searching in folder with path = /System/References, search options = SearchOptions={_NameFilter=null,_TypeFilter=(External Reference),_Recursive=false,_SortOptions=null}, primary object = ZENObject.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.483] [18709] [ZENService] [131] [] [HibernateSearchSession] [] [advancedSearch : time taken 7 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.483] [18709] [ZENService] [131] [] [HibernateSearchSession] [] [search : time taken = 17 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.490] [18709] [ZENService] [131] [] [HibernateSearchSession] [] [getSearchResults : time taken = 7 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.639] [18709] [ZENService] [119] [] [MobilePolicyAdminService] [] [Assignment Data exists. Length is:1] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.642] [18709] [ZENService] [119] [] [MobileEnrollmentPolicyHandler] [] [An enrollment policy is assigned to the user :7e7f53726719201294b451036a0863a4~83229189777dd8118a6f000bdbade34d] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.954] [18709] [ZENService] [120] [] [MobilePolicyAdminService] [] [Assignment Data exists. Length is:1] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:41.958] [18709] [ZENService] [120] [] [MobileEnrollmentPolicyHandler] [] [An enrollment policy is assigned to the user :7e7f53726719201294b451036a0863a4~83229189777dd8118a6f000bdbade34d] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:42.662] [18709] [ZENService] [99] [] [File Upload Servlet] [] [Upload Request Received: (99) "type=status&filename=Status_6abf8f599daca04b88358d726ad3f391_1549541382864.zip"] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:42.663] [18709] [ZENService] [99] [] [File Upload Servlet] [] [It took 0 milliseconds to upload the file data.] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:42.663] [18709] [ZENService] [99] [] [File Upload Servlet] [] [File upload complete, time: 1ms, request: "type=status&filename=Status_6abf8f599daca04b88358d726ad3f391_1549541382864.zip", thread: 99, status: 200] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.488] [18709] [ZENService] [133] [] [MobileAdminService] [] [Host name is = bw-lx-vm4] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.496] [18709] [ZENService] [133] [] [MobilePolicyAdminService] [] [Assignment Data exists. Length is:1] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.499] [18709] [ZENService] [133] [] [MobileEnrollmentPolicyHandler] [] [An enrollment policy is assigned to the user :7e7f53726719201294b451036a0863a4~83229189777dd8118a6f000bdbade34d] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.501] [18709] [ZENService] [133] [] [MobileDeviceHelper] [] [Enrollment Policy is assigned to the user:7e7f53726719201294b451036a0863a4~83229189777dd8118a6f000bdbade34d] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.501] [18709] [ZENService] [133] [] [MobileDeviceHelper] [] [Is Register device called after collecting device information: false] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.502] [18709] [ZENService] [133] [] [MobileDeviceHelper] [] [Received registration request for device in MDM_MODE_ANDROIDAPP mode with guid fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.508] [18709] [ZENService] [133] [] [MobileDeviceReconciler] [] [Trying to reconcile device for enrollment mode: MDM_MODE_ANDROIDAPP] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.524] [18709] [ZENService] [133] [] [MobileDeviceReconciler] [] [Found 0 devices matching enrollment request] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.525] [18709] [ZENService] [133] [] [Enrollment Modes] [] [Enrollment mode before computeEnrolledMode : UNKNOWN] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.525] [18709] [ZENService] [133] [] [Enrollment Modes] [] [Enrollment mode after computeEnrolledMode : ANDROIDAPPONLY] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.525] [18709] [ZENService] [133] [] [Registration Web Service] [] [Processing RegistrationAdminImpl.register() call...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.540] [18709] [ZENService] [133] [] [Registration Web Service] [] [This device does not currently exist, so create it] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.563] [18709] [ZENService] [133] [] [Registration Web Service] [] [Creating a new Mobile Device device: Admin-L2] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.591] [18709] [ZENService] [133] [] [Registration Web Service] [] [Constraint Exception while creating new device: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: org.hibernate.exception.ConstraintViolationException: (SAP)(JDBC Driver)(SQL Anywhere)Index 'uniq_zDevice_SerialNumber' for table 'zDevice' would not be unique Trying to register device fea43473e78dcb881df2a22e0915d0da with serial number same as GUID.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.604] [18709] [ZENService] [133] [] [HibernateSearchSession] [] [search: Searching in folder with path = /System/References, search options = SearchOptions={_NameFilter=null,_TypeFilter=(External Reference),_Recursive=false,_SortOptions=null}, primary object = ZENObject.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.609] [18709] [ZENService] [133] [] [HibernateSearchSession] [] [advancedSearch : time taken 5 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.609] [18709] [ZENService] [133] [] [HibernateSearchSession] [] [search : time taken = 6 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.614] [18709] [ZENService] [133] [] [HibernateSearchSession] [] [getSearchResults : time taken = 5 ms.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.629] [18709] [ZENService] [133] [] [AssignmentChangedListener] [] [Object Created called for the object: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.657] [18709] [ZENService] [133] [] [AssignmentChangedListener] [] [Updating enrollment mode map: ANDROIDAPPONLY for the device fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.658] [18709] [ZENService] [133] [] [AssignmentChangedListener] [] [Call queueMobilePolicyStatusUpdate!!!] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.660] [18709] [ZENService] [133] [] [AssignmentChangedListener] [] [AssignmentChangedQueueData: {"dataType":"ZENOBJECT","objUID":"fea43473e78dcb881df2a22e0915d0da","targetedUIDs":null,"objectType":"DEVICE_OBJECT","actionType":"CREATED","policyType":"Mobile Device","modifyType":0,"deviceUIDs":null,"userUIDs":null}] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.685] [18709] [ZENService] [133] [] [Registration Web Service] [] [New device: Admin-L2 was successfully created with serial number: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.686] [18709] [ZENService] [133] [] [Registration Web Service] [] [Successfully handled registration request] [] [] [] [ZENServer]
[INFO] [02/07/2019 12:09:46.686] [18709] [ZENService] [133] [] [Registration Web Service] [Novell.Zenworks.Registration.SUCCESSFUL_REGISTRATION] [Device Admin-L2 was successfully registered] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.687] [18709] [ZENService] [133] [] [MobileDeviceHelper] [] [Method: enroll(), Device is enrolled with deviceGUID: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:46.691] [18709] [ZENService] [133] [] [AndroidEnterpriseDeviceLifeCycleListener] [] [Creating a new entry in AndroidDevice for mobiledevice : fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.755] [18709] [ZENService] [123] [] [MobileDeviceServiceImpl] [] [unEnroll REST endpoint called... ] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.755] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [logMessage called...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.755] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [getMessagingService called...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.756] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [getMessagingService is null, creating new instance...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.781] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Unenrolling device: fea43473e78dcb881df2a22e0915d0da for the mode: MDM_MODE_ANDROIDAPP] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.810] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [New enrollment mode: UNKNOWN] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.837] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Object Modified called for the object: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.837] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Basic Object Info: Primary Type: Device SubType: Mobile Device] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.847] [18709] [ZENService] [123] [] [MobilePolicyAdminService] [] [Assignment Data exists. Length is:1] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.853] [18709] [ZENService] [123] [] [MobileEnrollmentPolicyHandler] [] [An enrollment policy is assigned to the user :7e7f53726719201294b451036a0863a4~83229189777dd8118a6f000bdbade34d] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.855] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Ownership for device having id: fea43473e78dcb881df2a22e0915d0da is: CORPORATE] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.855] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Unenrollment Action: retire] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.855] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createAndSaveAuditEvent method called for generating audit event of type: caudit.device.change] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.855] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createMobileDeviceAuditEvent method called for generating audit event of type: caudit.device.change] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.871] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Audit is not enabled, hence not creating audit event. isAuditEnabled: false] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.871] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createMobileDeviceAuditEvent method call completed.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.872] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createAndSaveAuditEvent method call completed.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.872] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Deleting this device on un-enroll action because device is in pending enrollment state.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.872] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createMobileDeviceAuditEvent method called for generating audit event of type: caudit.device.delete] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.885] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [Audit is not enabled, hence not creating audit event. isAuditEnabled: false] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.885] [18709] [ZENService] [123] [] [MobileDeviceHelper] [] [createMobileDeviceAuditEvent method call completed.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.885] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [delete of fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.885] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [delete of object Admin-L2] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [call notifyListenersBeforeDeletion] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.datamodel.services.devices.DeviceEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.datamodel.objects.systemupdate.SystemUpdateDeviceListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.datamodel.services.deployment.DeploymentDataModelListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.tempextras.ZENMigrationEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.886] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.compliance.datamodel.listener.ComplianceDataModelEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.mobile.policies.datamodel.services.AssignmentChangedListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Before Delete Object for object UID fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Basic Object Info: Primary Type: Device SubType: Mobile Device] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Before deleting Mobile Device UID: fea43473e78dcb881df2a22e0915d0da from Test and Ownership List] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [After deleting Mobile Device UID from Test and Ownership List] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.887] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Clearing the active sync id based cache.] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.888] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Called remove mobile policy statuses...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.888] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.datamodel.services.mobile.MobileDeviceEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.888] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.patchlink.sapphire.datamodel.UnregisteredDeviceListner] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.888] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.android.enterprise.listeners.AndroidEnterpriseListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.888] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.mobile.bundles.datamodel.services.BundleAssignmentChangedListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.889] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener before delete:com.novell.zenworks.datamodel.events.DeleteDeviceListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.889] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [deleteHQL=update com.novell.zenworks.datamodel.objects.mobile.MobileDevice o set o.InternalName= ?, o.InternalPath=?, o.TobeDeleted=?, o.ParentUID=? where o.UID=?] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.912] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [deleted count=1] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.912] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.datamodel.services.devices.DeviceEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:48.913] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.datamodel.objects.systemupdate.SystemUpdateDeviceListener] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:49.252] [18709] [ZENService] [123] [] [System Update lib] [] [FINE: overallStatus value :: UNKNOWN] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:49.390] [18709] [ZENService] [123] [] [System Update lib] [] [FINE: isMobileDevice: deviceUID 7793674fee03f132d9b3c52d81b21869] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:49.436] [18709] [ZENService] [123] [] [System Update lib] [] [FINE: overallStatus value :: UNKNOWN] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.532] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.datamodel.services.deployment.DeploymentDataModelListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.536] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.tempextras.ZENMigrationEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.536] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.compliance.datamodel.listener.ComplianceDataModelEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.536] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.mobile.policies.datamodel.services.AssignmentChangedListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.542] [18709] [ZENService] [123] [] [AssignmentChangedListener] [] [Emitting event mobie device deletion for devices : fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.542] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.datamodel.services.mobile.MobileDeviceEventListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.543] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.patchlink.sapphire.datamodel.UnregisteredDeviceListner] [] [] [] [ZENServer]
[TRACE] [02/07/2019 12:09:49.576] [18709] [ZENService] [123] [] [PatchManagement] [] [Deleting deviceID fea43473e78dcb881df2a22e0915d0da from zPatchDeviceCompliance table. ] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.603] [18709] [ZENService] [123] [] [PatchManagement] [] [Closing Patch Session] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.604] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.android.enterprise.listeners.AndroidEnterpriseListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.604] [18709] [ZENService] [123] [] [com.novell.zenworks.android.enterprise.listeners.AndroidEnterpriseListener] [] [Deleting android device on objectsDeleted for mobile deviceID: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.604] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.mobile.bundles.datamodel.services.BundleAssignmentChangedListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.604] [18709] [ZENService] [123] [] [HibernateBasicSession] [] [calling listener after delete:com.novell.zenworks.datamodel.events.DeleteDeviceListener] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.608] [18709] [ZENService] [123] [] [DeviceLifeCycleListeners] [] [Notifying listeners for unenrollment of mobile device: fea43473e78dcb881df2a22e0915d0da] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.609] [18709] [ZENService] [123] [] [MobileDeviceServiceImpl] [] [unEnroll REST endpoint call completed...] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.618] [18709] [ZENService] [80416] [] [ActiveSyncCallBackHandler] [] [eventCallback called... with eventID: Mobile_Device_Delete] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.618] [18709] [ZENService] [80416] [] [ActiveSyncCallBackHandler] [] [Interrupting timesink thread since eventid is equal to: Mobile_Device_Delete] [] [] [] [ZENServer]
[DEBUG] [02/07/2019 12:09:49.619] [18709] [ZENService] [80415] [] [ServerEventServiceClient] [] [(ZCRH) Successfully sent Mobile_Device_Delete to fdeaae39de398271db9717fb414b5bf2 at https://bw-lx-vm4.petersfood.com:443/zenworks-loaderservice/] [] [] [] [ZENServer]



I can see an error in there:

[DEBUG] [02/07/2019 12:09:46.591] [18709] [ZENService] [133] [] [Registration Web Service] [] [Constraint Exception while creating new device: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: org.hibernate.exception.ConstraintViolationException: (SAP)(JDBC Driver)(SQL Anywhere)Index 'uniq_zDevice_SerialNumber' for table 'zDevice' would not be unique Trying to register device fea43473e78dcb881df2a22e0915d0da with serial number same as GUID.] [] [] [] [ZENServer]

It's talking about serial number but I'm not sure what it's telling me. When I look in Pending Enrollment Devices is can see it has got the correct serial number in there.

Manufacturer: SUNMI
Serial number: L20318BA01523
GUID: bdbc6287474afdfe31e4fe41cc124130
IMEI: 868591030268261
Device ID: 7d6eabc881d5ab17

Does this make any sense to you? If not I'll log a call
0 Likes
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Enrollment Failed - Prerequisites not met

I would recommend to log a service request with support team. Also, during that support request, would recommend to share the device log (/ZENworks/logs/zapp.log).
0 Likes
mattjones1 Absent Member.
Absent Member.

Re: Enrollment Failed - Prerequisites not met

Ok I will do. Thanks
0 Likes
nuborgh Super Contributor.
Super Contributor.

Re: Enrollment Failed - Prerequisites not met

mattjones;2495025 wrote:
Ok I will do. Thanks


did they solve your problem??
0 Likes
MattJones Frequent Contributor.
Frequent Contributor.

Re: Enrollment Failed - Prerequisites not met

No. They manufacturer says they are not Android Enterprise compatible and never will be. They've been throughly unfriendly.

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