RPummel Absent Member.
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Error 403 when checking for updates in ZCC

I am getting an error 403 when trying to check for updates in ZCC, ZCM version 11.2. I looked in the log, and it does not appear to shed a lot of light. I am thinking that this sort of thing could happen due to a firewall or web filter, but I have verified this is not our situation. It was working previously, and I am not sure what broke.

I did a little search on this forum and discovered a number of others who have had this problem. One was due to an SSL certificate problem at Novell. A couple were apparently fixed by fiddling with the license activation. Nothing I have found so far seems to help us. I tried deactivating ZCM and then activating it again with our code (same as before), but this has not helped.

Ideas?

Rick P
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shaunpond Absent Member.
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Re: Error 403 when checking for updates in ZCC

RPummel,

> I looked in the log, and it does not appear to shed a lot
> of light


can you share?

--

Shaun Pond


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RPummel Absent Member.
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Re: Error 403 when checking for updates in ZCC

Here you go:

[INDENT]18 Sep 2012 08:42:50 UpdateDeployedList..260 :[UpdateDeployedList] Beggining bindGrid()...
18 Sep 2012 08:42:50 UpdateDeployedList..299 :[UpdateDeployedList] The current stage id is 11111111111111111111111111111111
18 Sep 2012 08:42:50 UpdateDeployedList..307 :[UpdateDeployedList] The stage name is the alldevices stage
18 Sep 2012 08:42:57 ============== Exception (begin) ===========================
18 Sep 2012 08:42:57 UpdateStatusList: Connection exception: thrown= com.novell.zenworks.systemupdate.exceptions.SystemUpdateConnectionException: 403
18 Sep 2012 08:42:57 Exception occured
com.novell.zenworks.systemupdate.exceptions.SystemUpdateConnectionException: 403
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:152)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:121)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAvailableUpdatesFromServer(SystemUpdateAdminImpl2.java:4947)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdatesFor(SystemUpdateAdminImpl2.java:427)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdatesFrom(SystemUpdateAdminImpl2.java:369)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdates(SystemUpdateAdminImpl2.java:297)
at com.novell.zenworks.admin.pages.configuration.UpdateStatusList.checkforUpdatesMenuItem_Click(UpdateStatusList.java:1651)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1952)
at com.novell.web.controls.MenuItem.raisePostBackEvent(MenuItem.java:304)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1064)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1051)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
at com.novell.web.controls.Page.processRequest(Page.java:667)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:631)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:186)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.novell.zenworks.systemupdate.exceptions.HttpStatusException
at com.novell.zenworks.systemupdate.HttpHelper._executeHttpMethod(HttpHelper.java:231)
at com.novell.zenworks.systemupdate.HttpHelper._executeHttpMethod(HttpHelper.java:263)
at com.novell.zenworks.systemupdate.HttpHelper.executeHttpMethod(HttpHelper.java:161)
at com.novell.zenworks.systemupdate.HttpHelper.getUrlAsString(HttpHelper.java:61)
at com.novell.zenworks.systemupdate.HttpHelper.getUrlAsString(HttpHelper.java:55)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:218)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:134)
... 52 more
18 Sep 2012 08:42:57

Exception Info:
18 Sep 2012 08:42:57 Class....... com.novell.zenworks.systemupdate.exceptions.SystemUpdateConnectionException
18 Sep 2012 08:42:57 Message..... 403
18 Sep 2012 08:42:57 Logged at... UpdateStatusList...1655
18 Sep 2012 08:42:57 ============== Exception (end) =============================
18 Sep 2012 08:42:57 MessageUtil..........85 :Error: There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: An incorrect http status was received
18 Sep 2012 08:42:57 ============== Exception (begin) ===========================
18 Sep 2012 08:42:57 Exception occured
com.novell.zenworks.systemupdate.exceptions.SystemUpdateConnectionException: 403
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:152)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:121)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAvailableUpdatesFromServer(SystemUpdateAdminImpl2.java:4947)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdatesFor(SystemUpdateAdminImpl2.java:427)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdatesFrom(SystemUpdateAdminImpl2.java:369)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.getAllAvailableSystemUpdates(SystemUpdateAdminImpl2.java:297)
at com.novell.zenworks.admin.pages.configuration.UpdateStatusList.checkforUpdatesMenuItem_Click(UpdateStatusList.java:1651)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1952)
at com.novell.web.controls.MenuItem.raisePostBackEvent(MenuItem.java:304)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1064)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1051)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:723)
at com.novell.web.controls.Page.processRequest(Page.java:667)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:631)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:186)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.novell.zenworks.systemupdate.exceptions.HttpStatusException
at com.novell.zenworks.systemupdate.HttpHelper._executeHttpMethod(HttpHelper.java:231)
at com.novell.zenworks.systemupdate.HttpHelper._executeHttpMethod(HttpHelper.java:263)
at com.novell.zenworks.systemupdate.HttpHelper.executeHttpMethod(HttpHelper.java:161)
at com.novell.zenworks.systemupdate.HttpHelper.getUrlAsString(HttpHelper.java:61)
at com.novell.zenworks.systemupdate.HttpHelper.getUrlAsString(HttpHelper.java:55)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:218)
at com.novell.zenworks.systemupdate.UpdateDownloader.getAvailableUpdates(UpdateDownloader.java:134)
... 52 more
18 Sep 2012 08:42:57

Exception Info:
18 Sep 2012 08:42:57 Class....... com.novell.zenworks.systemupdate.exceptions.SystemUpdateConnectionException
18 Sep 2012 08:42:57 Message..... 403
18 Sep 2012 08:42:57 Logged at... Messages............316
18 Sep 2012 08:42:57 ============== Exception (end) =============================
[/INDENT]
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shaunpond Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

RPummel,

yep, that's a 403 🙂 When you look at Configuration > System Update
Settings, what does that show?

--

Shaun Pond


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RPummel Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

I am not sure what info is relevant to your question, but it shows the entitlement state is active. There are no proxy server settings, as there should not be in our case. Our only primary server is identified in the Dedicated Server Settings. Everything looks good to me.

Rick
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peterhine Absent Member.
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Re: Error 403 when checking for updates in ZCC

trying to re activate didn't work. so i rebooted. And lo. it works now.

clueless as to what the problem was.

going to try now on the prod systems

p
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RPummel Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

Rebooting does not help us.

Rick
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peterhine Absent Member.
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Re: Error 403 when checking for updates in ZCC

actually, spotted this change in the proxy logs.

Sep 19 16:43:42 crt-ckfilter 19-09-2012; 16:43:02, 33, 10.128.1.102, null, 876, 1, text/html, http://secure-www.novell.com, servers, Custom-URLs
Sep 19 16:43:52 crt-ckfilter 19-09-2012; 16:43:03, 33, 10.128.1.102, null, 1226, 1, text/html, http://secure-www.novell.com, servers, Custom-URLs


now it's
Sep 19 16:56:51 crt-ckfilter 19-09-2012; 16:56:13, 29, 10.128.1.102, null, 10172, 1, text/html, http://you.novell.com, servers, Computing/IT
Sep 19 16:56:51 crt-ckfilter 19-09-2012; 16:56:14, 29, 10.128.1.102, null, 4037, 1, text/html, http://you.novell.com, servers, Computing/IT
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shaunpond Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

Peterhine,

interesting

--

Shaun Pond


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ElliottRScott Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

spond;2219952 wrote:
Peterhine,

interesting

--

Shaun Pond


Anything new here? I'm experiencing a similar condition. I can make the zcc.log available upon request, along with other logs if they are identified.

Elliott
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shaunpond Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

ElliottRScott,

"Similar" is always dangerous ground - it might be better to post a new
root message, so we don't get confused...

--

Shaun Pond


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peterhine Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

ours is doing the same but we've just gone through the entitlement renewal. thought it must be that.

guess i'll try reactivating.
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RPummel Absent Member.
Absent Member.

Re: Error 403 when checking for updates in ZCC

Yes, we just went through our renewal as well, but the renewal took place several days ago, and Novell swears that all is in order. It seems to me that it could be a bug that occurs when licensing runs out, even if it is renewed/reinstated.
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