pthibault Absent Member.
Absent Member.
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Error with agent update

Hi,

On a few computer, we are not enable to update our ZENworks agent to 17.2. I have a novell-zenworks-updater-service-17.2.0.860.x86_64.msi Error code 1603.
I have try with quick task : Reset Device, Verify Lauch update, with no success. Any idea ?

Here's, the log from novell-zenworks-updater-service-17.2.0.860.x86_64.msi :

Property(S): SOURCEDIR = C:\Program Files (x86)\Novell\ZENworks\ZeUS\cache\ZeUSCache\75da159bea864abf9fcb281b98914001\
Property(S): SourcedirProduct = {5855FA1D-8803-45E0-90C3-6BF74684A36A}
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 1708
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2205 2: 3: Error
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2205 2: 3: Error
MSI (s) (5C:38) [10:20:30:277]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (5C:38) [10:20:30:277]: Product: ZENworks Updater Service -- Installation failed.

MSI (s) (5C:38) [10:20:30:277]: Windows Installer a installé le produit. Nom du produit : ZENworks Updater Service. Version du produit : 17.2.0.860. Langue du produit : 1033. Fabricant : Novell, Inc.. Réussite de l’installation ou état d’erreur : 1603.

MSI (s) (5C:38) [10:20:30:277]: Deferring clean up of packages/files, if any exist
MSI (s) (5C:38) [10:20:30:277]: MainEngineThread is returning 1603
MSI (s) (5C:40) [10:20:30:277]: RESTART MANAGER: Session closed.
MSI (s) (5C:40) [10:20:30:277]: RESTART MANAGER: Session closed.
MSI (s) (5C:40) [10:20:30:277]: No System Restore sequence number for this installation.
=== Logging stopped: 2018-09-24 10:20:30 ===
MSI (s) (5C:40) [10:20:30:277]: User policy value 'DisableRollback' is 0
MSI (s) (5C:40) [10:20:30:277]: Machine policy value 'DisableRollback' is 0
MSI (s) (5C:40) [10:20:30:277]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (5C:40) [10:20:30:277]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (5C:40) [10:20:30:277]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (5C:40) [10:20:30:277]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (5C:40) [10:20:30:277]: Restoring environment variables
MSI (s) (5C:40) [10:20:30:277]: Destroying RemoteAPI object.
MSI (s) (5C:30) [10:20:30:277]: Custom Action Manager thread ending.
MSI (c) (D4:B4) [10:20:30:292]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:B4) [10:20:30:292]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2018-09-24 10:20:30 ===
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3 Replies
asudheer Absent Member.
Absent Member.

Re: Error with agent update

Hello,

This doesn't seem to be a usual error.

May I request for msi log & system-update log to skim through further on this issue.

I would also like to add more checks to narrow down on the class of machines that you see this issue
Does on specific windows versions or service pack?
Does is happen with upgrade from specific ZENworks version?
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pthibault Absent Member.
Absent Member.

Re: Error with agent update

I finnally found the issue. In the Novell-ZENworks-updater-service***.msi i have extracted the installation log files to found this error : SFXCA : Failed to create new CA process via RUNDLL32. Error code:2
I have found a RUNDLL32.exe in a working workstation and replace the file in C:\Windows\Syswow64. Relauch the update task and the upgrade working fine now on corrupted computer.
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asudheer Absent Member.
Absent Member.

Re: Error with agent update

RUNDLL32.exe is the core/fundamental windows library. There may be many other applications that could impact because of this.

Glad you found the problem & resolved by your self.
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