NStout11 Absent Member.
Absent Member.
3907 views

OSX Inventory and Data collection

Hello all!

I have recently installed Zenworks 11 SP 2 onto an iMac running OSX Lion and I am having a problem with the inventory and data collection form.

When I run the inventory scan I found that the program is writing the file as a delta, then deleting it shortly after and never uploading it to the server. With the data collection form, if I fill it out and save it and try to reopen it, everything is blank.

Does anyone know how to fix this?

Thanks!
Labels (1)
0 Likes
9 Replies
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

you know that Mountain Lion isn't supported yet? Did you manage to get
the device even to register?

--

Shaun Pond


0 Likes
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

sorry you said Lion, not Mountain Lion - I'll need to see if we have a
bug for this...

--

Shaun Pond


0 Likes
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

any log info?

--

Shaun Pond


0 Likes
NStout11 Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

spond;2210846 wrote:
NStout1,

any log info?


Here is the Log Info from the last scan. I'm starting to suspect that when I downloaded Zenworks not all of it installed on to the machine.

[***************************************************] [] []
[Debug] [08/01/2012 08:15:23.024] [] [114] [ZenworksAgent] [53] [InventoryHandler] [OS Name : mac os x] [] []
[Debug] [08/01/2012 08:15:23.024] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Determined OS : Mac] [] []
[Debug] [08/01/2012 08:15:23.024] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Full Scan is set since the Full Wif is not found] [] []
[Debug] [08/01/2012 08:17:03.822] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Failed with General Exception :java.lang.NullPointerException] [] []
[Debug] [08/01/2012 08:17:14.065] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Options path send by the Inventory Manager is : /opt/novell/zenworks/bin/options.xml] [] []
[Debug] [08/01/2012 08:17:14.083] [] [114] [ZenworksAgent] [53] [InventoryHandler] [options.xml could not find the Property : LastScanId] [] []
[Debug] [08/01/2012 08:17:14.083] [] [114] [ZenworksAgent] [53] [InventoryHandler] [options.xml could not find the Property : FileScanInclude] [] []
[Debug] [08/01/2012 08:17:14.083] [] [114] [ZenworksAgent] [53] [InventoryHandler] [options.xml could not find the Property : FileScanExclude] [] []
[Debug] [08/01/2012 08:17:14.083] [] [114] [ZenworksAgent] [53] [InventoryHandler] [******************Inv Options***********************

wifname : /var/opt/novell/zenworks/work/inventory/27c5a0fc053a4b9683c3f3db10415cd3-last.xml
deviceGUID : 27c5a0fc053a4b9683c3f3db10415cd3
FirstScan : true
ScanType : 0
ScanDispType : FullScan
VersionOverride : true
OEMXML : true
LastScanId : 00000000000000000000000000000000
HWScanEnabled : true
SWScanEnabled : true
AuxScanEnabled : true
FNI Enabled : false
FNI ext :
FileScan Enabled : true
FileScan List : AncillarySystemOther
FileScan Include Prod Dirs Enabled : false
Diagnostic : false
Skip Dir Enabled : true
Skip Dir List : C:\i386C:\RecycledC:\RecyclerC:\System Volume InformationC:\Windows\InstallerC:\Windows\RegisteredPackagesC:\Windows\ServicePackFiles\i386C:\Windows\$NTServicePackUninstall$C:\Windows\$xpsp1hfm$C:\Windows\system32\reinstallbackupsC:\Windows\options\cabsC:\Windows\temp\temporary internet filesC:\Windows\winsxsC:\Windows\SoftwareDistributionC:\WINNT\InstallerC:\WINNT\RegisteredPackagesC:\WINNT\ServicePackFiles\i386C:\WINNT\$NTServicePackUninstall$C:\WINNT\ProfilesC:\WINDOWS\ie7updatesC:\WINDOWS\$hf_mig$C:\A
FileScan Include Enabled :false
FileScan Include Enabled Dirs List :
FileScan Exclude Enabled :false
FileScan Exclude Enabled Dirs List :
Special Options Enabled : true
Priority : Normal
Special Options List : ] [] []
[Debug] [08/01/2012 08:17:14.084] [] [114] [ZenworksAgent] [53] [InventoryHandler] [***************************************************] [] []
[Debug] [08/01/2012 08:17:14.084] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Full Scan is set since the Full Wif is not found] [] []
[Debug] [08/01/2012 08:17:54.151] [] [114] [ZenworksAgent] [53] [InventoryHandler] [Failed with General Exception :java.lang.NullPointerException] [] []
[Debug] [08/01/2012 08:20:06.818] [] [114] [ZenworksAgent] [50] [Patch Module] [Failed to get WorkToDoCache!!!! java.io.FileNotFoundException: /opt/novell/zenworks/zpm/snoozeList.xml (No such file or directory)] [] []
[Debug] [08/01/2012 08:20:06.819] [] [114] [ZenworksAgent] [50] [Patch Module] [Failed to get WorkToDoCache!!!! java.io.FileNotFoundException: /opt/novell/zenworks/zpm/snoozeList.xml (No such file or directory)] [] []
[Debug] [08/01/2012 08:20:50.720] [] [114] [ZenworksAgent] [133] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/01/2012 08:20:50.725] [] [114] [ZenworksAgent] [133] [ZenCache] [(Thread 133) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/01/2012 20:20:54.645] [] [114] [ZenworksAgent] [209] [ZenCache] [(Thread 209) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/02/2012 08:20:58.127] [] [114] [ZenworksAgent] [593] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/02/2012 08:20:58.128] [] [114] [ZenworksAgent] [593] [ZenCache] [(Thread 593) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/02/2012 20:21:01.454] [] [114] [ZenworksAgent] [964] [ZenCache] [(Thread 964) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/03/2012 08:21:04.816] [] [114] [ZenworksAgent] [1,337] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/03/2012 08:21:04.817] [] [114] [ZenworksAgent] [1,337] [ZenCache] [(Thread 1337) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/03/2012 20:21:08.115] [] [114] [ZenworksAgent] [1,708] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/03/2012 20:21:08.116] [] [114] [ZenworksAgent] [1,708] [ZenCache] [(Thread 1708) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/04/2012 08:21:11.274] [] [114] [ZenworksAgent] [2,084] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/04/2012 08:21:11.275] [] [114] [ZenworksAgent] [2,084] [ZenCache] [(Thread 2084) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/04/2012 20:21:14.628] [] [114] [ZenworksAgent] [2,460] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/04/2012 20:21:14.629] [] [114] [ZenworksAgent] [2,460] [ZenCache] [(Thread 2460) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/05/2012 08:21:16.921] [] [114] [ZenworksAgent] [2,839] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/05/2012 08:21:16.923] [] [114] [ZenworksAgent] [2,839] [ZenCache] [(Thread 2839) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
[Debug] [08/05/2012 20:21:20.207] [] [114] [ZenworksAgent] [3,220] [Settings Module] [Unable to refresh the System Settings on the device.] [] []
[Debug] [08/05/2012 20:21:20.208] [] [114] [ZenworksAgent] [3,220] [ZenCache] [(Thread 3220) PutFile(osTargetsCacheKey, UserContext{{_LocalId=(Anonymous); _RemoteId=(Public)}}, (BypassAgentThrottle => false, Priority => -1, MoveFile => false, ContentType => null, ContentTypeThrottle => 0)) called] [] []
0 Likes
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

I would remove/reinstall the agent...

--

Shaun Pond


0 Likes
NStout11 Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

Spond-

I attempted to remove/reinstall but I still have the same problem. The log from this scan shows the same things as the log I posted.

--
Nicole
0 Likes
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

odd - your options.xml look OK as far as you can tell?
(/opt/novell/zenworks/bin)

--

Shaun Pond


0 Likes
NStout11 Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

spond;2212427 wrote:
NStout1,

odd - your options.xml look OK as far as you can tell?
(/opt/novell/zenworks/bin)

--

Shaun Pond


Spond-

This is what is currently in my options.xml:

/var/opt/novell/zenworks/work/inventory/27c5a0fc053a4b9683c3f3db10415cd3-last.xml27c5a0fc053a4b9683c3f3db10415cd3exeAncillarySystemOtherC:\i386C:\RecycledC:\RecyclerC:\System Volume InformationC:\Windows\InstallerC:\Windows\RegisteredPackagesC:\Windows\ServicePackFiles\i386C:\Windows\$NTServicePackUninstall$C:\Windows\$xpsp1hfm$C:\Windows\system32\reinstallbackupsC:\Windows\options\cabsC:\Windows\temp\temporary internet filesC:\Windows\winsxsC:\Windows\SoftwareDistributionC:\WINNT\InstallerC:\WINNT\RegisteredPackagesC:\WINNT\ServicePackFiles\i386C:\WINNT\$NTServicePackUninstall$C:\WINNT\ProfilesC:\WINDOWS\ie7updatesC:\WINDOWS\$hf_mig$C:\APriority:Normal



I'm going to safely assume that on a mac, it is not suppose to look like that. (However, I am using a Windows server so maybe it should but I doubt it.)
0 Likes
shaunpond Absent Member.
Absent Member.

Re: OSX Inventory and Data collection

NStout1,

I've just upgraded my Mac to Mountain Lion, so at this time I don't
have a device to continue testing, so I'm going to suggest at this
point that I stop wasting your time, and that you open a Service
Request 😞

--

Shaun Pond


0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.