burns_24 Absent Member.
Absent Member.
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Patch infomration for devices missing

Hello,

The majority of patch information for workstations seems to have vanished. For example, I have a device with 267 updates installed but when I check the device within ZCC only 5 patches are listed as 'Patched' and 6 'Not Patched' despite the patch scan having run. Previously for the device I could see the 267 installed updates and loads more not patched.

Because ZCC is reporting only 6 'Not Patched' my patch policy is not processing.

Any advice would be much appreciated.

Thanks in advance
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Micro Focus Expert
Micro Focus Expert

Re: Patch infomration for devices missing

Try downloading the Subscription again and run another scan.....
I saw a report there was some issue that was resolved.

Next to no details....just that there was a scan issue related to the data files that was resolved.

No clue if it would cause the symptoms your seeing...

burns_24;2498803 wrote:
Hello,

The majority of patch information for workstations seems to have vanished. For example, I have a device with 267 updates installed but when I check the device within ZCC only 5 patches are listed as 'Patched' and 6 'Not Patched' despite the patch scan having run. Previously for the device I could see the 267 installed updates and loads more not patched.

Because ZCC is reporting only 6 'Not Patched' my patch policy is not processing.

Any advice would be much appreciated.

Thanks in advance
0 Likes
burns_24 Absent Member.
Absent Member.

Re: Patch infomration for devices missing

Thanks for the reply. That has resolved this issue, I can now see all the patch information for my workstations.

Thank you
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