Anonymous_User Absent Member.
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Preagent icon in state of zen

I can not get zen to install on a xp sp2 computer. I get this message on the blue Z
Zenworks PreAgent status
State: zen.

Dean
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15 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>I can not get zen to install on a xp sp2 computer. I get this message on
>the blue Z
>Zenworks PreAgent status
>State: zen.


Is this a remote or local install?

Have you looked at the install logs?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

I see where preagentpkg_agent was placed in the content.ie5 subdirectory. But I see no evidence of log files. I went to the web site of the server and launched the small version of the 32 bit install. I assume it is a local install. It was not from ZCC.

Thanks
Dean
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

I did find some stuff in the windows application log.

Event Type: Information
Event Source: ZENPreAgent
Event Category: None
Event ID: 0
Date: 10/28/2008
Time: 7:45:01 AM
User: N/A
Computer: PCWENDYWXP2
Description:
[ZENPreAgent.SystemOSWin32.GetCPUInfo()
]
Exception while opening registry key for cpu #3: Object reference not set to an instance of an object.

--------
Event Type: Information
Event Source: ZENPreAgent
Event Category: None
Event ID: 0
Date: 10/28/2008
Time: 7:45:04 AM
User: N/A
Computer: PCWENDYWXP2
Description:
[ZENPreAgent.AgentMain.set_agentState(AgentState value)
]
agentState set to: Zen

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: ZENPreAgent
Event Category: None
Event ID: 0
Date: 10/28/2008
Time: 7:45:04 AM
User: N/A
Computer: PCWENDYWXP2
Description:
[ZENPreAgent.AgentMain.saveState()
]
Agent state saved as: Zen

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: ZENPreAgent
Event Category: None
Event ID: 0
Date: 10/28/2008
Time: 7:45:06 AM
User: N/A
Computer: PCWENDYWXP2
Description:
[ZENPreAgent.AgentMain.OnStop()
]
Service OnStop called...

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: ZENPreAgent
Event Category: None
Event ID: 0
Date: 10/28/2008
Time: 7:45:06 AM
User: N/A
Computer: PCWENDYWXP2
Description:
Service stopped successfully.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Another of interest

Event Type: Error
Event Source: WinMgmt
Event Category: None
Event ID: 27
Date: 10/28/2008
Time: 7:45:08 AM
User: N/A
Computer: PCWENDYWXP2
Description:
WinMgmt could not open the repository file. This could be due to insufficient security access to the "<%SystemRoot%>\System32\WBEM\Repository", insufficient disk space or insufficient memory.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1090
Date: 10/28/2008
Time: 7:45:18 AM
User: NT AUTHORITY\SYSTEM
Computer: PCWENDYWXP2
Description:
Windows couldn't log the RSoP (Resultant Set of Policies) session status. An attempt to connect to WMI failed. No more RSoP logging will be done for this application of policy.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>I see where preagentpkg_agent was placed in the content.ie5 subdirectory.
>But I see no evidence of log files. I went to the web site of the server
>and launched the small version of the 32 bit install. I assume it is a
>local install. It was not from ZCC.


You have full workstation rights?

I assume this is a hyper-thread enabled processor?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

It is a hp dx5150. Athlon 64bit machine. It is identical to my desktop which it works fine there. We have 32 bit xp on it. sp2
I have admin rights.

It had zen 10.0.2 on it. It would not uninstall. I cleaned up the machine according to tid 3819251.
An msilist.exe yields no traces of the program. Nothing listed in services.

There must be a remnant somewhere it does not like. This is a document scanning workstation. It would take days to get all the right settings in the thing if we had to reimage.

Dean

>>> Jared JenningsjaredljenningsNO@SPAMmyrealbox.com> 10/28/2008 3:04 PM >>


You have full workstation rights?

I assume this is a hyper-thread enabled processor?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>It is a hp dx5150. Athlon 64bit machine. It is identical to my desktop
>which it works fine there. We have 32 bit xp on it. sp2
>I have admin rights.


What about group policies?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

The only group policys we use setup proxy information for ie and add firewall exceptions. None that restrict admin users.

>>> Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> 10/29/2008 2:24 AM >>>

Dean Reed,

>It is a hp dx5150. Athlon 64bit machine. It is identical to my desktop
>which it works fine there. We have 32 bit xp on it. sp2
>I have admin rights.


What about group policies?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>The only group policys we use setup proxy information for ie and add
>firewall exceptions. None that restrict admin users.


It might seem far off, but can you try a machine without any GP's?
Otherwise I am running out of ideas.

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Also is the server an upgrade from 10.0.3 to 10.1 or a fresh install of
10.1?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

It was a fresh install.

Do you know of a utility that will clean out gp crumbs.
Thanks
Dean

>>> Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> 10/29/2008 11:25 PM >>>

Also is the server an upgrade from 10.0.3 to 10.1 or a fresh install of
10.1?

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>Do you know of a utility that will clean out gp crumbs.


You can delete the folders out of c:\windows\system32\grouppolicy

The default policy will be rebuilt from Windows provided inf files.

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Jared,
Deleting the folders only worked on 1 machine. I have been through the
proxycfg stuff. I found the if I loaded gpedit.msc, user config, windows
settings, internet explorer maintenance, connection, connection settings.
Tick box for import current connection settings, ok. Automatic config,
uncheck automatically detect, ok. Reboot. I was then able to register with
the server.
Hope this helps someone. I think I am up to 4 registration scenarios.
Dean



> You can delete the folders out of c:\windows\system32\grouppolicy
>
> The default policy will be rebuilt from Windows provided inf files.
>
> --
> Jared Jennings
> Novell Support Forums Sysop
> My Blog and Wiki with Tips, Tricks, and Tutorials
> http://jaredjennings.org



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Anonymous_User Absent Member.
Absent Member.

Re: Preagent icon in state of zen

Dean Reed,

>Deleting the folders only worked on 1 machine. I have been through the
>proxycfg stuff. I found the if I loaded gpedit.msc, user config, windows
>settings, internet explorer maintenance, connection, connection settings.
>Tick box for import current connection settings, ok. Automatic config,
>uncheck automatically detect, ok. Reboot. I was then able to register with
>the server.


That does sound possible.

--
Jared Jennings
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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