Anonymous_User Absent Member.
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Problems Configuring Group Policy

This morning, I configured a group policy. After uploading the changed
policy, clicking Apply, and incrementing the version, after 45 minutes,
the Content Server shows the policy with an "Unavailable" status. I'm
getting the same sort of message on workstations that are assigned to
this policy.

So, I clicked on the policy in ZCM, but when I click on the Details
tab, at the top of the screen is a message: More than one content was
associated with the policy. Using the first content file. Now, when I
click the configure button under Windows Group Policy Settings, I get
the Configure Group Policy settings pop-up with the Upload and Cancel
buttons, but the policy never opens for editing. I'm not sure what to
do at this point.

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8 Replies
Anonymous_User Absent Member.
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Re: Problems Configuring Group Policy

Michael Stewart wrote:

> This morning, I configured a group policy. After uploading the changed
> policy, clicking Apply, and incrementing the version, after 45
> minutes, the Content Server shows the policy with an "Unavailable"
> status. I'm getting the same sort of message on workstations that are
> assigned to this policy.
>
> So, I clicked on the policy in ZCM, but when I click on the Details
> tab, at the top of the screen is a message: More than one content was
> associated with the policy. Using the first content file. Now, when I
> click the configure button under Windows Group Policy Settings, I get
> the Configure Group Policy settings pop-up with the Upload and Cancel
> buttons, but the policy never opens for editing. I'm not sure what to
> do at this point.


BTW, we're running ZCM on a Win 2003 server. I think the policy is
stuck in the ....\zenworks\share\tomcat\temp folder. I found a zipped
folder that doesn't seem to be going anywhere.

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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael Stewart wrote:

> Michael Stewart wrote:
>
> > This morning, I configured a group policy. After uploading the
> > changed policy, clicking Apply, and incrementing the version, after
> > 45 minutes, the Content Server shows the policy with an
> > "Unavailable" status. I'm getting the same sort of message on
> > workstations that are assigned to this policy.
> >
> > So, I clicked on the policy in ZCM, but when I click on the Details
> > tab, at the top of the screen is a message: More than one content
> > was associated with the policy. Using the first content file. Now,
> > when I click the configure button under Windows Group Policy
> > Settings, I get the Configure Group Policy settings pop-up with the
> > Upload and Cancel buttons, but the policy never opens for editing.
> > I'm not sure what to do at this point.

>
> BTW, we're running ZCM on a Win 2003 server. I think the policy is
> stuck in the ....\zenworks\share\tomcat\temp folder. I found a zipped
> folder that doesn't seem to be going anywhere.


It turns out the problem with the policy never opening for editing was
limited to just one computer I used for ZCC. I switched to a different
computer and I can edit. However, I still get the strange "More than
one content was associated........" message at the top of the Group
Policy Details screen.

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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael,

The policy interface gives the more than one content message if somehow
2 content 2 guids are associated with a policy object. Since it also
seems that some content hasn't been processed, the best thing to do is
to delete the policy and create a fresh one.


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Shaun Pond


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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Shaun Pond wrote:

> Michael,
>
> The policy interface gives the more than one content message if
> somehow 2 content 2 guids are associated with a policy object. Since
> it also seems that some content hasn't been processed, the best thing
> to do is to delete the policy and create a fresh one.


I understand, but it's happened for every Group Policy, but no other
types of policies. And, it only happens after I've edited a policy one
time.

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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael Stewart wrote:

> Shaun Pond wrote:
>
> > Michael,
> >
> > The policy interface gives the more than one content message if
> > somehow 2 content 2 guids are associated with a policy object. Since
> > it also seems that some content hasn't been processed, the best
> > thing to do is to delete the policy and create a fresh one.

>
> I understand, but it's happened for every Group Policy, but no other
> types of policies. And, it only happens after I've edited a policy one
> time.


You were right about having to create a fresh policy. The error as gone
away after creating and editing a new policy. But, I have a concern. Is
this going to happen frequently?

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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael Stewart wrote:

> Michael Stewart wrote:
>
> > Shaun Pond wrote:
> >
> > > Michael,
> > >
> > > The policy interface gives the more than one content message if
> > > somehow 2 content 2 guids are associated with a policy object.
> > > Since it also seems that some content hasn't been processed, the
> > > best thing to do is to delete the policy and create a fresh one.

> >
> > I understand, but it's happened for every Group Policy, but no other
> > types of policies. And, it only happens after I've edited a policy
> > one time.

>
> You were right about having to create a fresh policy. The error as
> gone away after creating and editing a new policy. But, I have a
> concern. Is this going to happen frequently?


The error ("more than one content.....) occurs only after a local group
policy has been migrated into ZCM using the migration tool and
configured at least once. If I create a brand new policy in ZCM, the
error does not occur.

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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael,

interesting, let me go talk to some people...

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Shaun Pond


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Anonymous_User Absent Member.
Absent Member.

Re: Problems Configuring Group Policy

Michael,

I may have a file for you to be able to test a possible fix, if you're
interested (at your own risk of course!)

--

Shaun Pond


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