farmers_LSD
Visitor.
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Remote Operator

Not sure what I'm missing, but in looking at moving to ZCM 2017, I noticed that requesting remote management is easier than before, so I think it's something I might start using. I use Remote Management a lot, but they don't request it right now.

We're currently on ZCM 11.4.3. I added the Remote Operator today. Refreshed the agent and I showed up in the box for remote operators, but when I try to connect, it says "Failed to connect to listening VNC Viewer".

Firewalls are completely disabled. Windows 10 1709.
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8 Replies
Micro Focus Expert
Micro Focus Expert

Re: Remote Operator

I have not done this in a while, but there is a listener that needs to be started on the ZCC device as well......
Don't recall details.....may look if i get a chance........
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shaunpond Absent Member.
Absent Member.

Re: Remote Operator

Craigdwilson,

https://www.novell.com/documentation/zenworks114/zen11_cm_remote/data/brx0fpx.html#bbqgxl7

--

Shaun Pond
when I'm not in the forums, I work for ENGL; our aim is to make Windows deployment easy

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Micro Focus Expert
Micro Focus Expert

Re: Remote Operator

Thanks!

This part from the LInk 🙂

To enable a Remote Management Listener to listen for connections from a managed device:

In ZENworks Control Center, click Devices.

In Device Tasks in the left pane, click Remote Management Listener.

In the Remote Management Listener dialog box, specify the port to listen for the remote connections. By default, the port number is 5550.

Click OK.

The ZENworks Remote Management Listener icon appears in the notification area.
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farmers_LSD
Visitor.

Re: Remote Operator

Thanks guys! Will give it a go after I get ZCM updated fully. On 2017 and getting ready to do Update 1. I appreciate the info.
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farmers_LSD
Visitor.

Re: Remote Operator

Spoke too soon. Instructions were very clear. It looks for the ZCC helper, but I get this "Unable to detect ZCC Helper on this device."

I have tried Firefox and Chrome, both and get the same response. Any ideas?

I have installed the listener and closed and re-opened both browsers and get the same result.

On a side note, why are all the KB articles inaccessible?

For example: https://www.novell.com/support/kb/doc.php?id=7018704

I am using a VPN, so maybe that's it....
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farmers_LSD
Visitor.

Re: Remote Operator

I found a thread about using the FQDN so did that and the Listener is now installed. I typically just use the short name.

Download Update 1 now, as well. Thanks again for the help!
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shaunpond Absent Member.
Absent Member.

Re: Remote Operator

Shane, glad to help, always! 🙂



--

Shaun Pond


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farmers_LSD
Visitor.

Re: Remote Operator

I noticed after a reboot, the listener isn't running. How would I set that to run after every boot.
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