daniel_99_1999 Absent Member.
Absent Member.
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Restoring ZCM server problems

Hi All,

I currently have 3 primary servers, all on SLES 11 SP1 x86, running 10.3.4

I'm looking to change to x64 so I can upgrade to 11.3, so I have built identical SLES servers on x64.

However, when running through the steps here:
https://www.novell.com/documentation/zcm10/zcm10_system_admin/data/bb2j9ml.html
https://www.novell.com/documentation/zcm10/zcm10_system_admin/data/bb2jk84.html


Backing up seems to work fine, but restoring to the new server gives me this error:

Username:administrator
Password:*********

Enter File Decryption Passphrase :**************

Error:Failed to restore the configuration files. Ensure that the backed-up file and the passphrase specified are valid and correct. Also, ensure that you have the write permission to /etc/opt/novell/zenworks directory on Linux and <Installation directory>:\NovellZENworks\conf on Windows.
Error in restoring the backup: com.novell.zenworks.zman.exceptions.ZManException: Unknown file in backed up files


ERROR: 11



Any ideas? running as root, so permissions shouldn't be an issue.

I'd snapshotted everything, so have rolled back for the moment, but I'd like to try again so I can be in a position to upgrade.

Thanks
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Knowledge Partner

Re: Restoring ZCM server problems

daniel_99_1999;2314003 wrote:
Hi All,

I currently have 3 primary servers, all on SLES 11 SP1 x86, running 10.3.4

I'm looking to change to x64 so I can upgrade to 11.3, so I have built identical SLES servers on x64.

However, when running through the steps here:
https://www.novell.com/documentation/zcm10/zcm10_system_admin/data/bb2j9ml.html
https://www.novell.com/documentation/zcm10/zcm10_system_admin/data/bb2jk84.html


Backing up seems to work fine, but restoring to the new server gives me this error:

Username:administrator
Password:*********

Enter File Decryption Passphrase :**************

Error:Failed to restore the configuration files. Ensure that the backed-up file and the passphrase specified are valid and correct. Also, ensure that you have the write permission to /etc/opt/novell/zenworks directory on Linux and <Installation directory>:\NovellZENworks\conf on Windows.
Error in restoring the backup: com.novell.zenworks.zman.exceptions.ZManException: Unknown file in backed up files


ERROR: 11



Any ideas? running as root, so permissions shouldn't be an issue.

I'd snapshotted everything, so have rolled back for the moment, but I'd like to try again so I can be in a position to upgrade.

Thanks


If I was you then I would first upgrade your 10.3.4 zone to 11.2. After that I would migrate from 32bit to 64bit OS. Then I would update to ZEN11.2.4 and after that I would update from SLES11SP1 to SLES11SP2 and then to SLES11SP3. When that's done I would go to ZEN11.3.

Thomas
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