nlandas Absent Member.
Absent Member.
1625 views

Segmenation Fault: Imaging Windows 8.1 Pro tablets

Ok, so when we boot from the UEFI USB key on our Windows 8.1 Pro DELL Venue 11 Pro tablets and attempt to take a manual image - img mp filename.zmg gives us a segmentation fault. This same UEFI USB key on a DELL laptop running Windows 8.1 Pro creates an image successfully. Bitlocker says active but not on there is no security option under the control panel. Is this being caused by bitlocker and how do you turn it off? There is also a Device Encryption option listed.

I am just not certain where to go from here.

11.3.2.0
ZCM : 11.3.2.0
ZAM : 11.3.2.46600
ZPM : 11.3.2.3
ZESM : 11.3.2.61656
ZFDE : 11.3.2.60568

Below is the relevant pbserver.log entries for the image request causing the bootable media to issue a segmentation fault. I can provide any other logs as necessary. Just let me know what I missed.

Thank you for the help.

-Nyle

[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(LicenseCheck) Checking Imaging License] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(ZENIMGWEB-CSCKT) Call to connect returned value greater than zero. Continuing wit
h SSL port.] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(ZENIMGWEB-CSCKT) g_WebServiceHostName: 172.18.184.41.] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(RNT) Server GUID is: 343da57e7cf14280a415201d6337b786] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(RNT) Imaging License Info: 1] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(LC) open**** connection,server address, 0.0.0.0] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(LC) open connection,client address, 172.18.189.203] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [29762] [] [pbserv] [] [(LC) open connection, 172.x.x.x] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(PCV) received PROXY_CMD_VERSION] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(HC) versions: 10, 10, 113201] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(PCV) done PROXY_CMD_VERSION] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(PCSI) received PROXY_CMD_STORE_IMAGE] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(ZENIMGWEB-CSCKT) Call to connect returned value greater than zero. Continuing wit
h SSL port.] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(ZENIMGWEB-CSCKT) g_WebServiceHostName: 172.18.184.41.] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(CSUP) Server GUID is: 343da57e7cf14280a415201d6337b786] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(STIF) "/var/opt/novell/zenworks/content-repo/images/v11ptest.zmg", 10] [] [] [] [
Imaging]
[DEBUG] [07/22/2015 05:56:37.000] [29762] [pbserv] [30027] [] [pbserv] [] [(STIF) storing /var/opt/novell/zenworks/content-repo/images/v11ptest.zmg (3384, 89
6, 76)] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(CR) Client shutdown thw connection] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(RWCC) read failure 1, /var/opt/novell/zenworks/content-repo/images/v11ptest.zmg]
[] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(RIP2) RWCC failure 1, -1, /var/opt/novell/zenworks/content-repo/images/v11ptest.z
mg] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(STIF) done, /var/opt/novell/zenworks/content-repo/images/v11ptest.zmg, 1801] [] [
] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(PCSI) done, PROXY_CMD_STORE_IMAGE] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(SCEM) OOB error message, 1801] [] [] [] [Imaging]
[DEBUG] [07/22/2015 05:56:38.000] [29762] [pbserv] [30027] [] [pbserv] [] [(ECC) close connection, 172.18.189.203] [] [] [] [Imaging]
Labels (2)
0 Likes
11 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Nlandas,

I see they have eMMC drives - currently they are not supported with
native ZENworks Imaging. You'd need to use WinPE to image these
devices.

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
Micro Focus Expert
Micro Focus Expert

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Shaun knows this....but just so others are clear, this can be integrated with ZENworks Imaging and the ZENworks Imaging server will deliver targeted devices an WinPE boot kernel instead of a Linux Based Boot kernel.

Shaun Pond;2401209 wrote:
Nlandas,

I see they have eMMC drives - currently they are not supported with
native ZENworks Imaging. You'd need to use WinPE to image these
devices.

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Craigdwilson,

yes, sorry, I should have made that clear - no need to go over to the
dark side...

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
nlandas Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Is there documentation for setting up a WinPE boot disk/USB with Zenworks? We use manually imaging only. I'd be interested in trying that to see if it works better than the Linux based system with traditional BIOS and UEFI hardware.

To solve our own problem though and add to potential confusion, we found that Bitlocker while not enabled fully was in an active state. Basically, it was telling us it was active/"on" but not configured with a passcode. Something that apparently Windows 8.1 does by default now when installed. Set up Bitlocker so it just needs the user to enter a code. We found how to completely disable it and we just took an image of the Venue 11 Pro and restored it back to the same hardware. The unit is working correctly with the image.

Fortunately, these have full SSD drives in them.

Any links to setting up WinPE disks would be appreciated. Thanks you two. 8 )

-Nyle
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Nlandas,

did you look in the docs? 🙂 https://www.novell.com/documentation/zenworks113/zen11_cm_preboot_imaging/data/bvb2jzr.html

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
nlandas Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Shaun Pond;2401392 wrote:
Nlandas,

did you look in the docs? 🙂 https://www.novell.com/documentation/zenworks113/zen11_cm_preboot_imaging/data/bvb2jzr.html

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


Of course not, it's easier to ask Shaun, Shaun Pond, than read through manuals. :cool: However, this time he didn't link me right to the specific section and provide the cliff notes. 😞 I'll see if I can figure it out.

We ended up getting it working by installing a new imaging server on OES11 with the same version that was running on the OES2 and using a slightly newer bootcd.iso image.

The drives are SSD. I'm still interested in the idea of trying a WinPE boot disk. I'll dig into it. As always Shaun, thank you for the advice and information.

-Nyle
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Nlandas,

my mistake 🙂 https://www.novell.com/documentation/zenworks113/zen11_cm_preboot_imaging/data/bg5jdjy.html
is about third-party imaging. I was confused because with my company's deployment solution, we use WinPe slightly differently from Novell's own.

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
nlandas Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Zero problem Shaun. I always appreciate the help you provide to me and others in the community. 😉 Hopefully, Novell/NetIQ keeps working on support for Windows 8.1/10.

-Nyle

Shaun Pond;2401898 wrote:
Nlandas,

my mistake 🙂 https://www.novell.com/documentation/zenworks113/zen11_cm_preboot_imaging/data/bg5jdjy.html
is about third-party imaging. I was confused because with my company's deployment solution, we use WinPe slightly differently from Novell's own.

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Craigdwilson,

is there a TID for this yet?

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
bbilut Super Contributor.
Super Contributor.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

We've been talking about imaging eMMC drives in this link and there is some more info.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Segmenation Fault: Imaging Windows 8.1 Pro tablets

Bbilut,

yeah I am aware of that thanks, I'm just trying to pressurise Craig
into getting a TID written, so I can point our customers to it 🙂

--

Shaun Pond (now working for ENGL)
newly reminted as a Knowledge Professional


0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.