bpedrant Absent Member.
Absent Member.
341 views

TechnicianApp and View Progress grayed out in system tray

Hello all,

Windows 10, fully patched.

ZCM 2017SP4 backend.

ZCM Agent is 2017SP4 also.

The top 5 or so menu items when right-clicking on the ZCM icon in the system tray are grayed out.
Clicking on the icon will not bring up the Zen Explorer.

From the command line, zac works fine.
I even tried creating a policy that sets the options for "ZENworks Explorer Configuration Policy"

We are starting to see more of these and do not know how widespread it is.

(Windows 7 seems fine)


Thanks,
Brian
Labels (1)
Tags (1)
0 Likes
3 Replies
Micro Focus Expert
Micro Focus Expert

Re: TechnicianApp and View Progress grayed out in system tra

Can't recall hearing such reports....
Is the "ZENUserDaemon.exe" process running when this issue happens?
Is the issue Random on a Given PC? (Does Logging out/In resolve??)

bpedrant;2497760 wrote:
Hello all,

Windows 10, fully patched.

ZCM 2017SP4 backend.

ZCM Agent is 2017SP4 also.

The top 5 or so menu items when right-clicking on the ZCM icon in the system tray are grayed out.
Clicking on the icon will not bring up the Zen Explorer.

From the command line, zac works fine.
I even tried creating a policy that sets the options for "ZENworks Explorer Configuration Policy"

We are starting to see more of these and do not know how widespread it is.

(Windows 7 seems fine)


Thanks,
Brian
0 Likes
bpedrant Absent Member.
Absent Member.

Re: TechnicianApp and View Progress grayed out in system tra

CRAIGDWILSON;2497800 wrote:
Can't recall hearing such reports....
Is the "ZENUserDaemon.exe" process running when this issue happens?
Is the issue Random on a Given PC? (Does Logging out/In resolve??)


The "ZENUserDaemon.exe" process is running.
Reboot does not fix.

I have a physical machine and a VM for testing right now.

Thanks,
Brian
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: TechnicianApp and View Progress grayed out in system tra

Probably best to open a Ticket...I cant say I've heard of any such issues before.

Maybe verify the contents of the %zenworks_home%\zapp and %zenworks_home%\share folders on good and bad PCs.

But just throwing out guesses since I don't recall hearing of this issue before.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.