Micro Focus Contributor
Micro Focus Contributor
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Unable to communicate with ZESservice

Good day to all, I recently updated my testing environment to ZCM 11.2.2, all agents (workstations and servers) have also been updated to 11.2.2.

However; I'm seeing during the day machines reporting the following:

"Unable to communicate with the ZESservice. Please make sure that ZESservice is running".

The machines that are currently reporting this issue are both WindowsXPSP2/3 machines. The Windows 7, 2008, and SUSE Linux servers do not seem to be experiencing this issue.
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8 Replies
shaunpond Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Dschaldenovell,

can you open a SR for this? I've seen this before and I don't think
it's been fixed properly...

--

Shaun Pond


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bbeachem Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

This can happen at startup (1 to 3 times). If ZESService is actually running and this happens only at startup, it can be ignored. Essentially one service is trying to talk to ZESService and the Windows Service Manager hasn't started ZESService yet. Ideally this message should be suppressed unless it really does "mean something". As of now, retries are done once the service is up and running and you should not see any more errors after those seen at startup (again 1 to 3 times).
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Brent,

I still have that problem on one of my machines 😉

--

Shaun Pond


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renebos Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

i am still experiencing this on 11.23mu1 clients windows 7 64bits os. with agentconfig endpoint disabled.

can't seem to fix these errors on several workstations.
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shaunpond Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Renebos,

I'd suggest a SR at this point, as it's supposed to be fixed...

--

Shaun Pond


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renebos Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Shaun,

I've just opened a SR

Service Request: 10855095861
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shaunpond Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Renebos,

I've asked the person who got this to keep me in the loop

--

Shaun Pond


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shaunpond Absent Member.
Absent Member.

Re: Unable to communicate with ZESservice

Renebos,

sorry, my mistake http://www.novell.com/support/kb/doc.php?id=7010780 -
this fix for this should be in 11.2.4, and I must have confused
myself...

--

Shaun Pond


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