Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
ajhargrove Contributor.
Contributor.
2897 views

Unable to update to 11.2.3a

I just tried to deploy this update to my first Primary, but am getting the following error:

An error occurred when trying to execute the move file command (${content.0.path};/opt/novell/zenworks/bin/zenupdater) on the device. Check the system-update.log on the device for details.


system-update.log:

DEBUG;Running Pre-Install Commands;;
DEBUG;Getting content for PRE_INSTALL steps of update;;
DEBUG;Got 5 pre install commands;;
DEBUG;Running command: ${content.0.path};${ZENWORKS_HOME}/zmd/java/lib/systemupdate/ZENUpdater.jar;;
DEBUG;Running command: ${content.0.path};/opt/novell/zenworks/bin/zenupdater;;
DEBUG;Running command: /bin/chown;;
DEBUG;Running command: /bin/chmod;;
DEBUG;Running command: /bin/sync;;
DEBUG;One or more pre install actions failed. The update will not be processed (Update for ZENworks 11 SP2 (11.2.3a));;

Running on SLES 10.3 64-bit, ZCM 11.2.0, 8.5 GB disk free currently...

I did check the MD5SUM of the .zip file, and it is correct.

I did notice that the "file move" attempt wipes out /opt/novell/zenworks/bin/zenupdater, and I have to grab it from the ISO of 11.2.0 again.

I have restarted the services, and also a full server reboot. I also verified the owner and permissions of the zenupdater file before restarting the services.

Any ideas?
Labels (2)
0 Likes
11 Replies
shaunpond Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Ajhargrove,

I've seen similar issues, but I don't think this exact one - have you
checked that content-repo is set to zenworks.zenworks as well?

--

Shaun Pond


0 Likes
Highlighted
ajhargrove Contributor.
Contributor.

Re: Unable to update to 11.2.3a

Thanks for your reply, Shaun...


Yes, it is all the way down:


drwxr-xr-x 7 zenworks zenworks 4096 Apr 11 23:37 content-repo/

zcm01:/var/opt/novell/zenworks/content-repo/system-update/5011020300fc50000000002013041002 # l
total 340068
drwxrwxr-x 13 zenworks zenworks 4096 Apr 12 01:58 ./
drwxrwxr-x 7 zenworks zenworks 4096 Apr 12 01:52 ../
-rw-rw-r-- 1 zenworks zenworks 13400 Apr 12 01:52 CASARegistryChange-Updater.exe
-rw-rw-r-- 1 zenworks zenworks 9216 Apr 12 01:57 DBRegUpdater.exe
-rw-rw-r-- 1 zenworks zenworks 4497 Apr 12 01:58 Migrate.xml
-rw-rw-r-- 1 zenworks zenworks 6656 Apr 12 01:52 PxeMenuUpdater.exe
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:52 RHEL/
-rw-rw-r-- 1 zenworks zenworks 347 Apr 12 01:52 RPAutomation.properties
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:52 SUSE/
-rw-rw-r-- 1 zenworks zenworks 6656 Apr 12 01:52 UpdatePrebootSettings.exe
-rw-rw-r-- 1 zenworks zenworks 2531222 Apr 12 01:57 ZENPreAgentLoader.jar
-rw-rw-r-- 1 zenworks zenworks 109056 Apr 12 01:52 ZENUpdateWatcher.exe
-rw-rw-r-- 1 zenworks zenworks 11264 Apr 12 01:52 ZENUpdateWatcher_de.dll
-rw-rw-r-- 1 zenworks zenworks 10752 Apr 12 01:52 ZENUpdateWatcher_en.dll
-rw-rw-r-- 1 zenworks zenworks 11264 Apr 12 01:52 ZENUpdateWatcher_es.dll
-rw-rw-r-- 1 zenworks zenworks 11776 Apr 12 01:52 ZENUpdateWatcher_fr.dll
-rw-rw-r-- 1 zenworks zenworks 11264 Apr 12 01:52 ZENUpdateWatcher_it.dll
-rw-rw-r-- 1 zenworks zenworks 11776 Apr 12 01:52 ZENUpdateWatcher_ja.dll
-rw-rw-r-- 1 zenworks zenworks 11264 Apr 12 01:52 ZENUpdateWatcher_pt.dll
-rw-rw-r-- 1 zenworks zenworks 10240 Apr 12 01:52 ZENUpdateWatcher_zh-CN.dll
-rw-rw-r-- 1 zenworks zenworks 10240 Apr 12 01:52 ZENUpdateWatcher_zh-TW.dll
-rw-rw-r-- 1 zenworks zenworks 136704 Apr 12 01:52 ZENUpdater.exe
-rw-rw-r-- 1 zenworks zenworks 6523089 Apr 12 01:52 ZENUpdater.jar
-rw-rw-r-- 1 zenworks zenworks 32508899 Apr 12 01:52 ZENworksDiagnosticCenter.zip
-rw-rw-r-- 1 zenworks zenworks 13614336 Apr 12 01:52 ZENworksPersonalityMigration.exe
-rw-rw-r-- 1 zenworks zenworks 6023480 Apr 12 01:52 ZESMDeviceScannerUtilitySetup.exe
-rw-rw-r-- 1 zenworks zenworks 7596232 Apr 12 01:52 ZESMStandAloneDecrypt.exe
-rw-rw-r-- 1 zenworks zenworks 7595888 Apr 12 01:52 ZESMStandAloneDecryptAdmin.exe
-rw-rw-r-- 1 zenworks zenworks 6544281 Apr 12 01:52 ZFDE_BartPE_Plugin.zip
-rw-rw-r-- 1 zenworks zenworks 6525871 Apr 12 01:52 ZFDE_WinPE_Plugin.zip
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:52 config/
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:52 dmg/
-rw-rw-r-- 1 zenworks zenworks 242743296 Apr 12 01:52 dotnetfx35.exe
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:58 exe/
drwxrwxr-x 5 zenworks zenworks 4096 Apr 12 01:52 inv/
-rw-rw-r-- 1 zenworks zenworks 10958650 Apr 12 01:52 ippmanagement.zip
drwxrwxr-x 2 zenworks zenworks 12288 Apr 12 01:58 msi/
-rw-rw-r-- 1 zenworks zenworks 131760 Apr 12 01:52 ndrec.tkb
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:52 nlm/
drwxrwxr-x 2 zenworks zenworks 4096 Apr 12 01:58 pkg/
-rw-rw-r-- 1 zenworks zenworks 3179198 Apr 12 01:52 pre-global-actions-11.2.3.jar
-rw-rw-r-- 1 zenworks zenworks 3395 Apr 12 01:52 pxemenu-updater.jar
drwxrwxr-x 12 zenworks zenworks 12288 Apr 12 01:58 rpm/
-rw-rw-r-- 1 zenworks zenworks 3798 Apr 12 01:52 update-preboot-settings.jar
-rw-rw-r-- 1 zenworks zenworks 306 Apr 12 01:52 version_compatibility.xml
-rw-rw-r-- 1 zenworks zenworks 30601 Apr 12 01:52 zcc.npm
-rw-rw-r-- 1 zenworks zenworks 759 Apr 12 01:52 zenupdater
drwxrwxr-x 3 zenworks zenworks 4096 Apr 12 01:52 zenworks-agent-addon/
-rw-rw-r-- 1 zenworks zenworks 777561 Apr 12 01:57 zenworks-agent-addon.zip

What should I check next?
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Ajhargrove,

I would suggest opening a SR, this is a bit different to any bug I can
find, hopefully there's a simple explanation, but I'd rather we got to
the bottom of this ASAP so you can upgrade

--

Shaun Pond


0 Likes
ajhargrove Contributor.
Contributor.

Re: Unable to update to 11.2.3a

Will do, thanks!
0 Likes
reiss Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Hi,

can you tell me your Solution for the Problem?
I got same Problem and Message when i try to update a new second primary Server from version 11.2.0 to 11.2.3a

thx
Thomas
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Reiss,

I don't have a solution, are you saying you have _exactly_ the same
error messages as the original poster?

--

Shaun Pond


0 Likes
reiss Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Hi,

yes exactly same error message.

Today i start a new try to reinstall the second Primary, because i wiped the old and can give feedback tomorrow.

- wipe old primary Server in ZCC
- install new plain Standard SLES10SP2 Server with same Servername/IP and all SLES Online Patches
- install mono-core Package from SLES Install/Updatechannel
- install ZCM 11.2.0 as new Primary into current zcm Zone (isn't there a most current ZCM Install DVD?)
- zac agp show correct Location and managed State
- ZCM Update 11.2.3a isn't replicate yet, so i need to wait up tomorrow to assigned it to the new installed Primary

...let's see what happen tomorrow

Best Regards
Thomas
0 Likes
reiss Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Good Morning,

today everything is ok.
Seems that i'm to impatient...

Thank's to all.

Thomas

reiss;2278337 wrote:
Hi,

yes exactly same error message.

Today i start a new try to reinstall the second Primary, because i wiped the old and can give feedback tomorrow.

- wipe old primary Server in ZCC
- install new plain Standard SLES10SP2 Server with same Servername/IP and all SLES Online Patches
- install mono-core Package from SLES Install/Updatechannel
- install ZCM 11.2.0 as new Primary into current zcm Zone (isn't there a most current ZCM Install DVD?)
- zac agp show correct Location and managed State
- ZCM Update 11.2.3a isn't replicate yet, so i need to wait up tomorrow to assigned it to the new installed Primary

...let's see what happen tomorrow

Best Regards
Thomas
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Reiss,

🙂

--

Shaun Pond


0 Likes
tpahorwath Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Hy,

It looks like my Problem - I have found this in the loader-messages.log:





[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Attempting to set update status to GLOBAL_PRE_ACTIONS with message: ] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Status for update (5011020300fc50000000002013041002): SCHEDULED] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Updated update (5011020300fc50000000002013041002) status to GLOBAL_PRE_ACTIONS] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINE: UpdateVersion: 11.2.3, ServerVersion: 11.2.2] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINE: Checking if we should run PreGlobalActions: true] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINER: Executing command com.novell.zenworks.systemupdate.v_11_2_3.PreGlobalAction (fe71cdc2c656a6d55e953bc329ad8c05)] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Extracting content pre-global-actions-11.2.3.jar] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINE: Unable to run global pre actions] [com.novell.zenworks.systemupdate.exceptions.SystemUpdateException: Unable to launch custom action command
at com.novell.zenworks.systemupdate.handlers.JarCommandHandler.executeCommand(JarCommandHandler.java:51)
at com.novell.zenworks.loader.modules.queue.handlers.ProcessCommandsHandler.executeCommands(ProcessCommandsHandler.java:65)
at com.novell.zenworks.loader.modules.queue.handlers.PreGlobalHandler.processAction(PreGlobalHandler.java:117)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:212)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:143)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.novell.zenworks.systemupdate.exceptions.SystemUpdateException: Unable to launch custom action command
at com.novell.zenworks.systemupdate.handlers.JarCommandHandler.executeCommand(JarCommandHandler.java:91)
at com.novell.zenworks.systemupdate.handlers.JarCommandHandler.executeCommand(JarCommandHandler.java:47)
... 7 more
Caused by: com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: f09dfc0620d2ed8fd9a7ab380b263dfe
at com.novell.zenworks.datamodel.utils.AdminImplUtil.get(AdminImplUtil.java:99)
at com.novell.zenworks.datamodel.services.content.ContentAdminImpl.getContent(ContentAdminImpl.java:2332)
at com.novell.zenworks.systemupdate.SystemUpdateUtil.getExternalContent(SystemUpdateUtil.java:371)
at com.novell.zenworks.systemupdate.SystemUpdateUtil.extractExternalContentTo(SystemUpdateUtil.java:266)
at com.novell.zenworks.systemupdate.SystemUpdateUtil.extractExternalContentTo(SystemUpdateUtil.java:257)
at com.novell.zenworks.systemupdate.handlers.AbstractCommandHandler.extractContent(AbstractCommandHandler.java:38)
at com.novell.zenworks.systemupdate.handlers.JarCommandHandler.executeCommand(JarCommandHandler.java:68)
... 8 more
] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINER: An exception was encountered during pre-global actions...attempting to cancel any pending update assignments] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINER: getting query string for ALL_DEVICES_DIRECTLY_ASSIGNED when stages exist] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINER: query: from Device d where
d.UID in (select Distinct d1.UID from Device d1, Assignment a, SystemUpdateDeviceInfo s where
a.ContentUID = ?
AND d1.UID = s.DeviceUID
AND s.UpdateUID = ?
AND d1.UID = a.ConsumerUID
AND (d1.Retired = 0 OR s.isIgnored = 0)
and s.UpdateStatus in ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?))
or d.UID in (select Distinct d1.UID from Device d1, Assignment a, SystemUpdateDeviceInfo s, Grouping g where
a.ContentUID = ?
AND d1.UID = s.DeviceUID
AND s.UpdateUID = ?
AND (d1.Retired = 0 OR s.isIgnored = 0)
AND (d1.UID = g.memberUID and a.ConsumerUID = g.groupUID) AND g.groupUID NOT IN (select groups from SystemUpdateStage stage inner join stage.GroupList as groups)
and s.UpdateStatus in ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?))] [] []
[DEBUG] [4/16/13 4:53:05 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Objects are not assigned to update] [com.novell.zenworks.datamodel.exceptions.ObjectsNotAssignedException: Consumer: /~devices~, Content: 5011020300fc50000000002013041002, Type: SystemUpdateAssignment
at com.novell.zenworks.datamodel.session.hibernate.HibernateAssignmentSession.getAssignment(HibernateAssignmentSession.java:768)
at com.novell.zenworks.datamodel.session.hibernate.HibernateAssignmentSession.removeAssignment(HibernateAssignmentSession.java:814)
at com.novell.zenworks.datamodel.services.assignments.AssignmentImpl.removeAssignment(AssignmentImpl.java:504)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.unassignUpdate(SystemUpdateAdminImpl2.java:2028)
at com.novell.zenworks.datamodel.services.systemupdate.SystemUpdateAdminImpl2.cancelStage(SystemUpdateAdminImpl2.java:2893)
at com.novell.zenworks.loader.modules.queue.handlers.PreGlobalHandler.handlePreGlobalFailure(PreGlobalHandler.java:306)
at com.novell.zenworks.loader.modules.queue.handlers.PreGlobalHandler.processAction(PreGlobalHandler.java:178)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:212)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:143)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
] []
[DEBUG] [4/16/13 4:53:10 PM] [] [Loader.SystemUpdateModule] [127] [] [FINER: All pending assignments have been cancelled] [] []
[DEBUG] [4/16/13 4:53:10 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Attempting to set update status to ERROR with message: SystemUpdate.error.preglobalactions] [] []
[DEBUG] [4/16/13 4:53:10 PM] [] [Loader.SystemUpdateModule] [127] [] [FINEST: Updated update (5011020300fc50000000002013041002) status to ERROR] [] []
[DEBUG] [4/16/13 4:56:19 PM] [] [Content Datamodel] [127] [] [select distinct c.ZUID from zContent c where (c.Replicate=:repSpec and exists (select 1 from zContentServers cps where cps.id = c.ZUID and cps.Servers = :serverUID) or c.Replicate=:repExcept and not exists (select cps1.Servers from zContentServers cps1 where cps1.id = c.ZUID and cps1.Servers = :serverUID) or c.Replicate=:repAll or c.Replicate=:repPrimary) and c.AliasedContentUID is null and (c.MetaVersion>0 or c.AliasedContentUID IS NOT NULL) and not exists (select 1 from zContentSyncState cs where cs.ServerUID=:serverUID and (cs.SyncState='AVAILABLE' or cs.SyncState='PACKAGING') and (cs.ContentUID=c.ZUID or cs.ContentUID=c.AliasedContentUID))] [] []
[DEBUG] [4/16/13 4:56:19 PM] [] [Content Datamodel] [127] [] [serverUID = 041d6da4b40e055a88f9652033a40478 , isSQLQuery = true] [] []
0 Likes
shaunpond Absent Member.
Absent Member.

Re: Unable to update to 11.2.3a

Tpahorwath,

that looks like a different problem to me?

--

Shaun Pond


0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.