ebogue Absent Member.
Absent Member.
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Unknown Target Address-ZCM Agent Deployment Task

Receiving the above message when attempting a deployment task to a Windows
XP workstation. The workstation meets agent requirements, has simple file
sharing turned off as well as the firewall. Using a Windows Proxy for the
task. The machine has been migrated to ZCM 11 from Zfd7. The deployment task
targets this one machine only. The windows proxy can ping the machine as can
the primary server (SLES 11). Details on the "discovered" device are
correct. The workstation is NOT in DNS, but the workstation can resolve the
dns name of the primary server. Is this a DNS issue? I hope not; the
customer does not want to put 3500 workstations in their dns database.

The proxy and the target machine are on the same VLAN, but the primary
server is not.

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18 Replies
Anonymous_User Absent Member.
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Re: Unknown Target Address-ZCM Agent Deployment Task

Ed Bogue,

>The machine has been migrated to ZCM 11 from Zfd7.


The machine you are using for a proxy or the machine you are deploying to?
The later doesn't make sense...

Have you looked in the ZCC.log (server-side) as to what address the server
is trying to communicate with? Maybe something is amiss there..

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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ebogue Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Jared,

The target machine for the deployment task is a zfd7 XP workstation. I
performed the zen 11 migration of workstations and now this machine sits in
the list of deployable types and devices discovered through the zenworks
migration. The proxy machine (Windows 7) had the zcm 11 agent installed
manually.

Here is the message detail from zcc.log. No information about the address
being used by the deployment task.

09 May 2011 15:10:33 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
successfully launched.
09 May 2011 15:11:58 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
successfully launched.
09 May 2011 15:13:47 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
successfully launched.
09 May 2011 15:22:11 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
successfully launched.

I am wondering if the issue is related to the proxy being Windows 7 trying
to speak to the XP box? As I said there are no firewall or connectivity
issues that I know about. I confirmed communications between the zen server
and both the proxy and target workstation.

Is there a way to increase the log level on zcc.log? What do you think about
the win 7 proxy vs win xp proxy?

Ed

"Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
news:XE1yp.798$CL.163@kovat.provo.novell.com...
> Ed Bogue,
>
>>The machine has been migrated to ZCM 11 from Zfd7.

>
> The machine you are using for a proxy or the machine you are deploying to?
> The later doesn't make sense...
>
> Have you looked in the ZCC.log (server-side) as to what address the server
> is trying to communicate with? Maybe something is amiss there..
>
> --
> Jared Jennings
> Senior Systems Engineer, Computer Integrated Services (CIS)
> http://www.ciscony.com
>
> My Blog and Wiki with Tips, Tricks, and Tutorials
> http://jaredjennings.org
> Twitter@ jaredljennings


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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Ed Bogue,

>Is there a way to increase the log level on zcc.log? What do you think
>about the win 7 proxy vs win xp proxy?


I haven't heard of that being an issue. ...Are you IPV6 or IPV4?

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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ebogue Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

IPv4
"Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
news:0odyp.884$CL.285@kovat.provo.novell.com...
> Ed Bogue,
>
>>Is there a way to increase the log level on zcc.log? What do you think
>>about the win 7 proxy vs win xp proxy?

>
> I haven't heard of that being an issue. ...Are you IPV6 or IPV4?
>
> --
> Jared Jennings
> Senior Systems Engineer, Computer Integrated Services (CIS)
> http://www.ciscony.com
>
> My Blog and Wiki with Tips, Tricks, and Tutorials
> http://jaredjennings.org
> Twitter@ jaredljennings


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ebogue Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

I think I have the answer, but I don't like it.

I have a SLES 11 Primary Server with either a Windows XP or Windows 7 proxy.
When you launch the deployment task the primary server hands essentially the
entire task over to the proxy, including resolving the name of the target
machine. My proxy was speaking to a different dns server than the primary
server AND there was no record in dns for the target machine. When I put the
a and ptr records for the target in the proper dns server the proxy
proceeded to connect and deploy the agent.

There is no way the customer is going to put their 3500 workstations in dns
or enable dynamic dns. I need the deployment task to target the ip
addresses, not the dns names. If that is not possible I will have to resort
to using the zfd 7 app object or a login script.

Ed

"Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
news:0odyp.884$CL.285@kovat.provo.novell.com...
> Ed Bogue,
>
>>Is there a way to increase the log level on zcc.log? What do you think
>>about the win 7 proxy vs win xp proxy?

>
> I haven't heard of that being an issue. ...Are you IPV6 or IPV4?
>
> --
> Jared Jennings
> Senior Systems Engineer, Computer Integrated Services (CIS)
> http://www.ciscony.com
>
> My Blog and Wiki with Tips, Tricks, and Tutorials
> http://jaredjennings.org
> Twitter@ jaredljennings


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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

I just tested this, (from a windows server) but I didn't have any DNS
working and I used a Windows 7 machine as the proxy.

Could you look in the ADMIN$ share on the destination machine, is there
any logs there? Like a ADMIN$\ZENPreAgent.dotnetlog

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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dlietz Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Was there a final resolution to this problem - I believe I'm having a similar issue. No dynamic DNS established but the proxy is trying to resolve the workstation names instead of just using the IP address.
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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

I wasn't able to duplicate the issue, but that doesn't mean much.

Out of curiosity, do you have a full DNS name set on the proxy and
destination workstations? Properties of computer, computer name, FULL DNS
suffix

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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dlietz Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Are you asking if the 'primary DNS suffix' is set? I will have to check. I'll have the customer take a screen shot of a workstation and the proxy workstation to see.

Thanks.

Jared Jennings;2122093 wrote:
I wasn't able to duplicate the issue, but that doesn't mean much.

Out of curiosity, do you have a full DNS name set on the proxy and
destination workstations? Properties of computer, computer name, FULL DNS
suffix

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
Computer Integrated Services

My Blog and Wiki with Tips, Tricks, and Tutorials
Main Page - ZENWorks Wiki
Twitter@ jaredljennings
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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

dlietz,

>Are you asking if the 'primary DNS suffix' is set? I will have to check.
>I'll have the customer take a screen shot of a workstation and the proxy
>workstation to see.


Yes. You might take a screen-shot of ipconfig /all too or ipconfig /all >>
ipconfig.txt

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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dlietz Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Got the info back from customer. The DNS suffix is not filled in for workstations, but they do get it from DHCP, however DDNS is not configured. The proxy workstation has a static IP address and is configured with a primary DNS suffix.

I am unable to paste screen shots, but ipconfig for the proxy workstation shows both a 'Primary DNS Suffix' and 'Connection-specific DNS Suffix' set to the same thing.

Thanks.
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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

I'm afraid I don't know what next to look at without physically being
there. Sounds like you will have to open a SR. sorry

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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dlietz Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Thanks anyway Jared. Wondering though, do you have a clear understanding of how the registration process takes place and if/when DNS is required for the process to work? If you have, or could point me to the documentation that lays out the process, I'm thinking I'll be able to figure out what the problem is.

I'm just not clear on when the workstation is communicating with the ZCM server or when the proxy is and if either requires DNS to do so.

Thanks for the responses by the way.

Dan
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Anonymous_User Absent Member.
Absent Member.

Re: Unknown Target Address-ZCM Agent Deployment Task

Shaun might have a better answer than I, but from what I have seen DNS is
very important from "push". From pull POV workstation DNS is not as
critical and can be "lived with".

The push side of it, the servers and "zcm in general" defaults to DNS and
doesn't always try the IP address.

For registration and such I have worked with NO dns and live to tell 🙂

--
Jared Jennings
Senior Systems Engineer, Computer Integrated Services (CIS)
http://www.ciscony.com

My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
Twitter@ jaredljennings
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