hme0 Absent Member.
Absent Member.
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Upgraded to 11.4.3 and applied patch TID 7017820

Upgraded to 11.4.3 and applied patch TID 7017820 http://download.novell.com/Download?buildid=huYd5vLgiP0~

Now when I go to the appliance I get this:

Error: RemoteLookupFailureException
If refreshing the browser does not resolve this error then please contact your system administrator.
This error is most often caused when the datamodel-service fails to start or is not running on on the Web-Server.

So frustrating!!

Any help greatly appreciated
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11 Replies
Knowledge Partner
Knowledge Partner

Re: Upgraded to 11.4.3 and applied patch TID 7017820

Hme0,
> This error is most often caused when the datamodel-service fails to
> start or is not running on on the Web-Server.


Try ssh in and: rcnovell-datamodel-service restart


--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

I did. Plus rebooted the appliance and no luck
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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

AndersG;2444642 wrote:
Hme0,
> This error is most often caused when the datamodel-service fails to
> start or is not running on on the Web-Server.


Try ssh in and: rcnovell-datamodel-service restart


--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html


Looked at /var/opt/novell/log/appliance/datamodel-service/datamodel.stderrout.out

This is what it says:

Could not find or load main class com.novell.admin.common.datamodel.ServiceMain
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Knowledge Partner
Knowledge Partner

Re: Upgraded to 11.4.3 and applied patch TID 7017820

Something seems amiss. Any change of you opening an SR?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

AndersG;2444752 wrote:
Something seems amiss. Any change of you opening an SR?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html


Hi there, I apologize because I posted the wrong information. After upgrading to ZCM 14.4.3 when I was in the appliance and tried to do an update I got this:

online Update NCC registration fails with Status Code : 500 due to RPC Communication Error.
So I applied this: https://www.novell.com/support/kb/doc.php?id=7017743 after rebooting the server I couldn't access the appliance and got this error:

Error: RemoteLookupFailureException
If refreshing the browser does not resolve this error then please contact your system administrator.
This error is most often caused when the datamodel-service fails to start or is not running on on the Web-Server.
Anyway, I fixed by manually uninstalling the patch(restoring backup jar files made by the install) so now I can get in into the appliance but still have the error:

online Update NCC registration fails with Status Code : 500 due to RPC Communication Error.

I tried a second time and no luck, so I guess this patch did not fixed the 500 RPC communication error for me. Maybe later Novell "Micro Focus" provides a full patch.

Just an FYI, the files that supposed to be patched are: ommon-admin-service-0.0.3-20160520.152630-704.jar and common-admin-service-0.0.4-20160512.174246-575.jar but when I apply the patch nothing happens. I manually copy them and rename etc. and no success, I could reproduce the issue though. I'll attach the script so you can see it if you like.

Thanks again
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Knowledge Partner
Knowledge Partner

Re: Upgraded to 11.4.3 and applied patch TID 7017820

Hme0,
> online Update NCC registration fails with Status Code : 500 due to RPC
> Communication Error.


That sounds suspicously like it not being able to contact the ncc
servers. Can it?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

Yeah that is exactly what happens. This is a known issue and there is a fix which I included the link in my message. But it is not getting applied for some reason even if it says so on the appliance. I had to extract it and run the install.sh but is just makes a backup (rename) of the jar files I mentioned but it does not place the new jars. If you have time to look at the script I attached here you will see
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Knowledge Partner
Knowledge Partner

Re: Upgraded to 11.4.3 and applied patch TID 7017820

Hme0,
> Yeah that is exactly what happens.


Ah sorry. Let me ask Novell.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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Knowledge Partner
Knowledge Partner

Re: Upgraded to 11.4.3 and applied patch TID 7017820

This is what my contact said:

Ignore and do not try to patch it.

Not sure what his patching failed, but long story short....there is no
need to register to the NCC at this time.
There are no patches nor are any expected and if they are, they would
also be provided via normal ZCM updates.

The issue will not exist in ZCM2017 due next month, but for ZCM 11.4.x
the patch serves no purpose since NCC registration plays no role at
this
time.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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hme0 Absent Member.
Absent Member.

Re: Upgraded to 11.4.3 and applied patch TID 7017820

AndersG;2444915 wrote:
This is what my contact said:

Ignore and do not try to patch it.

Not sure what his patching failed, but long story short....there is no
need to register to the NCC at this time.
There are no patches nor are any expected and if they are, they would
also be provided via normal ZCM updates.

The issue will not exist in ZCM2017 due next month, but for ZCM 11.4.x
the patch serves no purpose since NCC registration plays no role at
this
time.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html


Thank you very much for looking into this Anders!!
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