Anonymous_User Absent Member.
Absent Member.
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When reinstalling ZAM 7.5 products: Error - unable to access license information

Hi. I'm posting this in both the Asset Management and Asset Inventory
forums.

We use Asset Inventory 7.5 with the Manager on a Windows 2003 server and
the database on Oracle 10g on Unix.

Our Oracle DB moved the database from a development server to a
production server today using TID 3000293, shown here:

https://secure-
support.novell.com/KanisaPlatform/Publishing/433/3000293_f.SAL_Public.html

Once the DB move was done, I booted the Windows server. The Apache and
ZAM services started. I modified the TNSNAMES.ORA file to reflect the
new database info. I modified the ODBC driver to as well, then did
a "Test Connection" in the ODBC driver window using NCSystem user - this
worked.

When launching the Manager I could enter the EntAdmin username and
password, it would be accepted, the login window would go away, then
nothing would happen. Nothing.

I decided to stop the services then use Add/Remove Programs to uninstall
the ZAM products. This worked fine.

I then ran the setup.exe and chose to perform a "Components Only"
install. I get a couple screen through this and at the point I specify
that I'm using Oracle 10g and I give the DB name, it gives me this error:

[2.4.1700] ZENworks Asset Management was unable to access license
information

I am able to click OK on this message and then click "back" through the
install and get a license screen. I tried inputing the authorization key
and continuing, which ended in the same error, and I tried the 60-day
evaluation license, which ended in the same error.

Can anyone help me out???

Thanks,
Rodd
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3 Replies
Anonymous_User Absent Member.
Absent Member.

When reinstalling ZAM 7.5 products: Error - unable to access license information

I just tried using the old database name in the "net service name" field
and I get a different error:

ZENworks Asset Management Setup cannot connect to the database due to an
unknown DBP Exception.

So, does this mean that the setup does not recognise the new Oracle
database as a licensed product or something? I don't know enough about
Oracle (or ZAM!) to know why I would get these different errors when
using different net service names.

Thanks,
Rodd
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Anonymous_User Absent Member.
Absent Member.

Re: When reinstalling ZAM 7.5 products: Error - unable to access license information

rwmastel@worthingtonindustries.com,

Duplicate, I responded in the other forum to your post.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: When reinstalling ZAM 7.5 products: Error - unable to access license information

> rwmastel@worthingtonindustries.com,
>
> Duplicate, I responded in the other forum to your post.
>
> --
> Jared Jennings - Data Technique, Inc.
> Novell Support Forums Sysop
> My Blog and Wiki with Tips, Tricks, and Tutorials
> http://jaredjennings.org


And that post is here:

http://forums.novell.com/group/novell.support.zenworks.asset-
management/readerNoFrame.tpt/@thread@1546@F@10@D-,D@+1546-
1546/@article@1546

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