gbianchi77 Absent Member.
Absent Member.
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ZCM 11 April PRU doesn't work with NFR code

Hello all,

I work for a Novell partner and I have installed a VM with ZCM 11 as a test environment to help me support our customers. I've been using a "Not for resale" license code which has been working fine until the April PRU.
Since the NFR license doesn't provide a system-update activation code, I've been importing PRUs with the "zman sui" command, which worked great until the march PRU, but with the April one i've been getting a "Update has not been authorized, update will not be started" error in the loader-messages log and it stays as "Scheduled" in the zcc. Is anybody else experiencing this?

Thanks,

Giordano
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14 Replies
shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Gbianchi77,

I just tried this, and it worked for me, did you check the MD5 sum of
the downloaded file?

--

Shaun Pond


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gbianchi77 Absent Member.
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Re: ZCM 11 April PRU doesn't work with NFR code

Hi Sean,

The checksum is correct...any other ideas?

Shaun Pond ha scritto:
> Gbianchi77,
>
> I just tried this, and it worked for me, did you check the MD5 sum of
> the downloaded file?
>

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gbianchi77 Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Sorry, I meant "Hi Shaun"...

on a separate note, I tried to zman sui'd the same file in a 10.3.1 VM
and it imported successfully, so it must be something with 11.

Giordano Bianchi ha scritto:
> Hi Sean,
>
> The checksum is correct...any other ideas?
>
> Shaun Pond ha scritto:
>> Gbianchi77,
>>
>> I just tried this, and it worked for me, did you check the MD5 sum of
>> the downloaded file?
>>

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shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

> zman sui'd the same file in a 10.3.1 VM
> and it imported successfully, so it must be something with 11.
>

there are different files for the different ZCM versions, do you mean
literally the same file?

--

Shaun Pond


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gbianchi77 Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

I imported 11.0.apr11pru.zip just fine in 10.3.1. I believe the only
differences between the various PRUs posted is the filename, since the
checksum is the same for all the files....

Shaun Pond ha scritto:
> Giordano,
>
>> zman sui'd the same file in a 10.3.1 VM
>> and it imported successfully, so it must be something with 11.
>>

> there are different files for the different ZCM versions, do you mean
> literally the same file?
>

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shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

I'd never checked that, how odd! OK, so I think running the ZDC is
called for here...

--

Shaun Pond


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gbianchi77 Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Ran zdc, no issues other than reporting a few file mismatch because of a
few patches that i've added to the system to be able to register win7sp1.

Out of curiosity, I unzipped the pru file, looked at the update.xml file
and noticed the line

<Authorized>false</Authorized>

Once I replaced that with

<Authorized>true</Authorized>

re-zipped, re-imported then it would let me apply it...problem solved!

Shaun Pond ha scritto:
> Giordano,
>
> I'd never checked that, how odd! OK, so I think running the ZDC is
> called for here...
>

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shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

ah, but did you try to import it again /before/ changing that line? It
might have been a coincidence...

--

Shaun Pond


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gbianchi77 Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

This is what I did in a nutshell:

downloaded april PRU file
imported & applied PRU on 11 - failed
deleted PRU from system-update
rebooted server
imported & applied PRU on 11 - failed
deleted PRU from system-update
copied PRU on 10.3.1
verified checksum on 10.3.1 - OK
imported & applied PRU on 10.3.1 - OK
scp PRU from 10.3.1 to 11 (to make sure it was the same file, although
redundant because of the md5sum)
verified checksum on zcm 11 - OK
imported & applied PRU on 11 - failed again
deleted PRU from system-update
unzipped PRU file
changed <authorized> tag
zipped PRU file
imported & applied PRU on 11 - OK

Shaun Pond ha scritto:
> Giordano,
>
> ah, but did you try to import it again /before/ changing that line? It
> might have been a coincidence...
>

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shaunpond Absent Member.
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Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

OK, let me ask some people...

--

Shaun Pond


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shaunpond Absent Member.
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Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

do you still have the zcc.log from when it failed?

--

Shaun Pond


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gbianchi77 Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Here are the relevant snippets from the log files when it failed.

As you can see below, the zcc.log doesn't say much. The system update
entitlement error is correct because I'm using NFR licenses.

loader-messages.log

FAILED

[DEBUG] [4/13/11 11:53:49 AM] [] [Loader.SystemUpdateModule] [] [FINE:
Import of Apr 2011 PRU complete] [] []
[DEBUG] [4/13/11 11:53:49 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Attempting to get updates.xml from URL:
file:///opt/novell/zenworks/11.0.apr11pru.zip/] [] []
[DEBUG] [4/13/11 11:53:49 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
No updates found for zam with base version 10.1] [] []
[DEBUG] [4/13/11 11:54:24 AM] [] [Loader.SystemUpdateModule] [] [FINE:
Update has not been authorized, update will not be started] [] []

WORKS (after I changed the <authorized> to true)

[DEBUG] [4/13/11 11:58:40 AM] [] [Loader.SystemUpdateModule] [] [FINE:
Import of Apr 2011 PRU complete] [] []
[DEBUG] [4/13/11 11:58:40 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Attempting to get updates.xml from URL:
file:///opt/novell/zenworks/pru.zip/] [] []
[DEBUG] [4/13/11 11:58:40 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
No updates found for zam with base version 10.1] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Attempting to set update status to GLOBAL_PRE_ACTIONS with message: ] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Status for update (5d023c0602f248d9aeeb7cca2e351104): SCHEDULED] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Updated update (5d023c0602f248d9aeeb7cca2e351104) status to
GLOBAL_PRE_ACTIONS] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
PRU action starting] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Currently applied pru date: Fri Mar 04 00:00:00 CET 2011] [] []
[DEBUG] [4/13/11 11:59:34 AM] [] [Loader.SystemUpdateModule] [] [FINEST:
Update pru date:
java.util.GregorianCalendar[[time=1301626348000,areFieldsSet=true,areAllFieldsSet=true,lenient=true,zone=sun.util.calendar.ZoneInfo[[id="Europe/Rome",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=169,lastRule=java.util.SimpleTimeZone[[id=Europe/Rome,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]]]],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2011,MONTH=3,WEEK_OF_YEAR=14,WEEK_OF_MONTH=1,DAY_OF_MONTH=1,DAY_OF_YEAR=91,DAY_OF_WEEK=6,DAY_OF_WEEK_IN_MONTH=1,AM_PM=0,HOUR=4,HOUR_OF_DAY=4,MINUTE=52,SECOND=28,MILLISECOND=0,ZONE_OFFSET=3600000,DST_OFFSET=3600000]]]
[] []

zcc.log

FAILED

13 Apr 2011 11:54:19 UpdateStatusList....451 :[UpdateStatusList]
bindGrid() called
13 Apr 2011 11:54:19 WebUtils............572 :[System Update] bindGrid()
completed. Time Elapsed: 00:00:00
13 Apr 2011 11:54:20 UpdateDeployedList..260 :[UpdateDeployedList]
Beggining bindGrid()...
13 Apr 2011 11:54:20 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.
13 Apr 2011 11:54:23 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.

WORKS

13 Apr 2011 11:58:02 UpdateStatusList....451 :[UpdateStatusList]
bindGrid() called
13 Apr 2011 11:58:02 WebUtils............572 :[System Update] bindGrid()
completed. Time Elapsed: 00:00:00
13 Apr 2011 11:58:02 UpdateDeployedList..260 :[UpdateDeployedList]
Beggining bindGrid()...
13 Apr 2011 11:58:03 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.
13 Apr 2011 11:58:08 UpdateStatusList....451 :[UpdateStatusList]
bindGrid() called
13 Apr 2011 11:58:08 WebUtils............572 :[System Update] bindGrid()
completed. Time Elapsed: 00:00:00
13 Apr 2011 11:58:08 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.
13 Apr 2011 11:59:25 UpdateStatusList....451 :[UpdateStatusList]
bindGrid() called
13 Apr 2011 11:59:25 WebUtils............572 :[System Update] bindGrid()
completed. Time Elapsed: 00:00:00
13 Apr 2011 11:59:25 UpdateDeployedList..260 :[UpdateDeployedList]
Beggining bindGrid()...
13 Apr 2011 11:59:25 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.
13 Apr 2011 11:59:29 MessageUtil..........92 :Warning: You cannot
receive new updates because System Update entitlement has not been
configured.



Shaun Pond ha scritto:
> Giordano,
>
> do you still have the zcc.log from when it failed?
>

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shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

I'll see if my colleagues can make anything of this...

--

Shaun Pond


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shaunpond Absent Member.
Absent Member.

Re: ZCM 11 April PRU doesn't work with NFR code

Giordano,

did it import OK?

--

Shaun Pond


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