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elphantasmo Absent Member.
Absent Member.
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Zenworks 10.3.X Agent Local Uninstall Precautions

Just a cautionary post. I didn't see any forum posts or TIDs about this, so here's what happened to me and how I fixed it.

We're having an issue where deploying the 10.3.3 agent is taking a long time to update, only a few dozen a day and only about 900 workstations. We have a gigabit fiber WAN so that's not an issue.

So when we have to fix machines for one thing or another we manually update the agent to 10.3.3. We only do the local uninstall of the agent. I decided to leave CASA behind; consequently, after installing the new agent, users could no longer log into the agent. A Windows error message said something like, "Unable to log in to network, login credentials are incorrect."

Locally uninstalling the agent AND CASA, then reinstalling the new agent worked just fine.
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4 Replies
shaunpond Absent Member.
Absent Member.

Re: Zenworks 10.3.X Agent Local Uninstall Precautions

I guess with the reinstall, you would end up with a mixed set of components, which is why it makes sense to uninstall it all. Better still, work out why your agent isn't updating, and fix that 😉
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jcsmith1 Absent Member.
Absent Member.

Re: Zenworks 10.3.X Agent Local Uninstall Precautions

spond;2103856 wrote:
I guess with the reinstall, you would end up with a mixed set of components, which is why it makes sense to uninstall it all. Better still, work out why your agent isn't updating, and fix that 😉


spond, can't Novell make a part of the agent that systematically searches all the out of date components and fixes them? Something like "ZenFixClientVersions.exe" would be great.
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shaunpond Absent Member.
Absent Member.

Re: Zenworks 10.3.X Agent Local Uninstall Precautions

Jcsmith1,

it's something that's on the list to do, but there's a lot of more
urgent work, and the agent cleanup util /does/ reduce the urgency

--

Shaun Pond


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jcsmith1 Absent Member.
Absent Member.

Re: Zenworks 10.3.X Agent Local Uninstall Precautions

elphantasmo;2103570 wrote:
Just a cautionary post. I didn't see any forum posts or TIDs about this, so here's what happened to me and how I fixed it.

We're having an issue where deploying the 10.3.3 agent is taking a long time to update, only a few dozen a day and only about 900 workstations. We have a gigabit fiber WAN so that's not an issue.

So when we have to fix machines for one thing or another we manually update the agent to 10.3.3. We only do the local uninstall of the agent. I decided to leave CASA behind; consequently, after installing the new agent, users could no longer log into the agent. A Windows error message said something like, "Unable to log in to network, login credentials are incorrect."

Locally uninstalling the agent AND CASA, then reinstalling the new agent worked just fine.


I've learned this the hard way as well.
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