schiess Absent Member.
Absent Member.

Zenworks Diagnostics

I have ZENworks 11.4.2 currently running and recently changed Primary servers in our zone. When I look at the Diagnostics page, the databases section is fine. The Primary Servers has my server listed with the correct IP address and hostname, but the Status says "Server not reachable" and the Memory, CPU Usage, Time Sync, User Source Connectivity, and Disk Usage are all blank. Also, under ZENworks Processes, it lists the processes and server but all the other fields say Not Available. When I click on the process (ZENworks Authentication Service for example) it opens another web page with an HTTP Status 401 error:

HTTP Status 401 - Authentication Failed: Unable to process claimed identity 'https://<servername>/zenworks/?requestHandler=ZENOpenIDHandler'

type Status report

message Authentication Failed: Unable to process claimed identity 'https://<servername>/zenworks/?requestHandler=ZENOpenIDHandler'

description This request requires HTTP authentication.
Apache Tomcat/7.0.68

Is there a config file or an xml file I need to edit? Also, the diagnostics page will only show information with FireFox v44. When I use IE 11, it only shows the Database information. The Primary Servers and Processes do not show anything. And yes, I have compatibility view turned off.
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3 Replies
AutomaticReply Absent Member.
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Re: Zenworks Diagnostics


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schiess Absent Member.
Absent Member.

Re: Zenworks Diagnostics

I removed the probe and followed the instructions to get the most current version. Problem is I can not find the zenworks-probe.war file. It says to extract the novell-zenworks-probe.11.4.1 and when I do, it contains a folder called NovellZENworksProbe. I look inside that folder but still can't find a file called zenworks-probe.war. Is the .war file somewhere else? How can I get my ZENworks Diagnostics working again?
Not applicable

Re: Zenworks Diagnostics

Check the following locations:

Linux Primary Appliance: /vastorage/opt/novell/zenworks/share/tomcat/webapps/zenworks-probe.war

Linux Primary: Try opt/novell/zenworks/share/tomcat/webapps/zenworks-probe.war

Windows Primary: %ZENWORKS_HOME%\share\tomcat\webpapps\zenworks-probe.war

Running a find/search for the file ought to locate it.
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