skoltogyan Absent Member.
Absent Member.
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after 10.3.4 "The ZENworks Service does not appear to be ru

Update server (sles) from 10.3.3 -> 10.3.4 . OK
Update Ws(XP_sp3) from 10.3.3 -> 10.3.4 and have some times error :
On the TOP on the Screen:

Application Error:
"The ZENworks Service does not appear to be running. Please restart the service and try your request again "

Any bode have this error ?
How repair ?

Serg
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132 Replies
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Skoltogyan,
> "The ZENworks Service does not appear to be running. Please restart the
> service and try your request again "
>
> Any bode have this error ?
> How repair ?


There have been several reports of this happening. Look in the WS log if
ZenworksService.exe has crashed.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

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skoltogyan Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

AndersG;2156413 wrote:
Skoltogyan,
> "The ZENworks Service does not appear to be running. Please restart the
> service and try your request again "
>
> Any bode have this error ?
> How repair ?


There have been several reports of this happening. Look in the WS log if
ZenworksService.exe has crashed.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

Yes - this is error in the XP Application Log:
====================================
Тип события: Ошибка

Источник события: Novell.Zenworks.Logger

Категория события: Отсутствует

Код события: 0

Дата: 24.11.2011

Время: 10:13:40

Пользователь: Н/Д

Компьютер: AMI-141203

Описание:

Category: BundleManager
BUNDLE.UnknownExceptionOccurred: An Unknown exception occurred trying to process task: Novell.Zenworks.AppModule.LaunchException: Выдано исключение типа "Novell.Zenworks.AppModule.LaunchException".

в Novell.Zenworks.AppModule.AppActionItem.ProcessAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)

в Novell.Zenworks.AppModule.AppActionItem.ProcessHandledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)
====================================

At this time in the c:\Program Files\Novell\ZENworks\logs\LocalStore\zmd-messages.log:
(Look more low selected text ( [ERROR] [11/24/2011 10:13:40.275] [1764] [ZenworksWindowsService] )

[DEBUG] [11/24/2011 10:12:57.656] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Initialize() for module com.novell.zenworks.module.nalmodule returned successfully] [] []

[DEBUG] [11/24/2011 10:12:57.656] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Start() for module com.novell.zenworks.module.nalmodule at path C:\Program Files\Novell\ZENworks\bin\modules\NALModule.dll] [] []

[DEBUG] [11/24/2011 10:12:57.656] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [Start() called] [] []

[DEBUG] [11/24/2011 10:12:57.656] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [isNalDisabled value False written to registry] [] []

[DEBUG] [11/24/2011 10:12:57.812] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [createStartMenuShortcut() entered] [] []

[DEBUG] [11/24/2011 10:12:57.828] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [could not open registry: Software\Novell\ZCM\NAL\ or 'DisableStartMenuLink' is not created, reason: В экземпляре объекта не задана ссылка на объект.] [] []

[DEBUG] [11/24/2011 10:13:00.000] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [createStartMenuShortcut() exiting] [] []

[DEBUG] [11/24/2011 10:13:00.000] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [platform is WinXP/Vista or earlier, returning false] [] []

[DEBUG] [11/24/2011 10:13:00.000] [1764] [ZenworksWindowsService] [5] [] [Bundle Spoke] [] [Starting the Spoke: Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.015] [1764] [ZenworksWindowsService] [5] [] [BaseBundleTypeModule] [] [Enabling the Spoke: Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.015] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Enabling the spoke Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.015] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Enabled the ZIcon pages for bundles] [] []

[DEBUG] [11/24/2011 10:13:00.031] [1764] [ZenworksWindowsService] [15] [] [BundleManager- AppScheduler] [] [ Running thread..] [] []

[DEBUG] [11/24/2011 10:13:00.031] [1764] [ZenworksWindowsService] [15] [] [BundleManager- AppScheduler] [] [Waiting for the scheduled item] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Registered the commandline handlers for bundles] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Enabled the bundle type Directive Bundle for spoke Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Enabled the bundle type File Bundle for spoke Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [BundleManager] [] [Enabled the bundle type Windows Bundle for spoke Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefMgr] [] [Processing refresh of type UiRefresh] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) ProcessRefresh entered] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Invoking BeginRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Notifying 4 BeginRefreshEvent handler(s). Order is:] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.NotifyIcon.Module.Internal.RefreshHandler.OnBeginRefresh(OnBeginRefresh)] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.ServerVersionModule.ServerVersionModule.OnBeginRefresh(OnBeginRefresh)] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.Zmd.ServiceManager.BeginRefreshEventHandler(BeginRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.AppModule.AppRefreshHandler.BeginRefreshEventHandler(BeginRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method OnBeginRefresh in handler Novell.Zenworks.NotifyIcon.Module.Internal.RefreshHandler.OnBeginRefresh: BeginRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.NotifyIcon.Module.Internal.RefreshHandler.OnBeginRefresh returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method OnBeginRefresh in handler Novell.Zenworks.ServerVersionModule.ServerVersionModule.OnBeginRefresh: BeginRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.ServerVersionModule.ServerVersionModule.OnBeginRefresh returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method BeginRefreshEventHandler in handler Novell.Zenworks.Zmd.ServiceManager.BeginRefreshEventHandler: BeginRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.Zmd.ServiceManager.BeginRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method BeginRefreshEventHandler in handler Novell.Zenworks.AppModule.AppRefreshHandler.BeginRefreshEventHandler: BeginRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.AppModule.AppRefreshHandler.BeginRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Finished Notifying 4 BeginRefreshEvent handler(s): 0,002 seconds] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Refresh Ordering:] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 ZIconFramework] [] []

[DEBUG] [11/24/2011 10:13:00.078] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling Refresh Handler: ZIconFramework] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Finished Refreshing ZIconFramework: 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Invoking EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Notifying 9 EndRefreshEvent handler(s). Order is:] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.Zmd.Certificates.CertManager.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.Registration.RegistrationModule.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.AssignmentManager.AssignmentManagerModule.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.Content.ContentModule.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.ActionManager.ActionManagerRefreshHandler.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.Zmd.ServiceManager.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.QuickTaskManager.QuickTaskRefresh.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.ZenCompMgmt.ZenComponentManager.OnEndRefresh(OnEndRefresh)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [ 5 Novell.Zenworks.AppModule.AppRefreshHandler.EndRefreshEventHandler(EndRefreshEventHandler)] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Zmd.Certificates.CertManager.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.Zmd.Certificates.CertManager.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Registration.RegistrationModule.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.Registration.RegistrationModule.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.AssignmentManager.AssignmentManagerModule.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.AssignmentManager.AssignmentManagerModule.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Content.ContentModule.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.Content.ContentModule.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.ActionManager.ActionManagerRefreshHandler.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.ActionManager.ActionManagerRefreshHandler.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Zmd.ServiceManager.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.Zmd.ServiceManager.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.QuickTaskManager.QuickTaskRefresh.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.QuickTaskManager.QuickTaskRefresh.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method OnEndRefresh in handler Novell.Zenworks.ZenCompMgmt.ZenComponentManager.OnEndRefresh: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.ZenCompMgmt.ZenComponentManager.OnEndRefresh returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.AppModule.AppRefreshHandler.EndRefreshEventHandler: EndRefreshEvent] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Novell.Zenworks.AppModule.AppRefreshHandler.EndRefreshEventHandler returned in 0 ms] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) Finished Notifying 9 EndRefreshEvent handler(s): 0,003 seconds] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [RefreshMgr] [] [(Thread=5; SessionId=999; RefreshType=UiRefresh) ProcessRefresh exited: 0,007 seconds] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [BaseBundleTypeModule] [] [Enabled the Spoke: Bundle Spoke] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [NALModule] [] [Start() exiting] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Start() for module com.novell.zenworks.module.nalmodule returned successfully] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Initialize() for module com.novell.zenworks.module.appusermodule at path C:\Program Files\Novell\ZENworks\bin\modules\AppUserModule.dll] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Initialize() for module com.novell.zenworks.module.appusermodule returned successfully] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Start() for module com.novell.zenworks.module.appusermodule at path C:\Program Files\Novell\ZENworks\bin\modules\AppUserModule.dll] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Start() for module com.novell.zenworks.module.appusermodule returned successfully] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Initialize() for module com.novell.zenworks.module.loggerconfigurator at path C:\Program Files\Novell\ZENworks\bin\modules\LoggerConfiguratorModule.dll] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Initialize() for module com.novell.zenworks.module.loggerconfigurator returned successfully] [] []

[DEBUG] [11/24/2011 10:13:00.093] [1764] [ZenworksWindowsService] [5] [] [ModuleLoader] [] [Before calling Start() for module com.novell.zenworks.module.loggerconfigurator at path C:\Program Files\Novell\ZENworks\bin\modules\LoggerConfiguratorModule.dll] [] []

[DEBUG] [11/24/2011 10:13:00.156] [1764] [ZenworksWindowsService] [5] [] [MessageLogger] [] [Settings passed to logger:<ZENSettings Version="1.0"><SettingConfiguration Name="LocalLog" Enabled="True" Revision="1"><Parameter Name="Severity" Type="Integer" Value="8" /><Parameter Name="RollingType" Type="String" Value="Date" /><Parameter Name="DatePattern" Type="String" Value="Monthly" /></SettingConfiguration></ZENSettings>] [] []

[DEBUG] [11/24/2011 10:13:14.716] [1764] [ZenworksWindowsService] [14] [] [Settings Module] [] [Unable to refresh the System Settings on the device.] [] []

[ERROR] [11/24/2011 10:13:40.275] [1764] [ZenworksWindowsService] [29] [] [BundleManager] [BUNDLE.UnknownExceptionOccurred] [An Unknown exception occurred trying to process task: Novell.Zenworks.AppModule.LaunchException: Выдано исключение типа "Novell.Zenworks.AppModule.LaunchException".

в Novell.Zenworks.AppModule.AppActionItem.ProcessAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)

в Novell.Zenworks.AppModule.AppActionItem.ProcessHandledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)] [] [6720618970b19cbc11d0b00b357ed53c]

[ERROR] [11/24/2011 10:13:48.093] [1764] [ZenworksWindowsService] [29] [] [BundleManager] [BUNDLE.UnknownExceptionOccurred] [An Unknown exception occurred trying to process task: Novell.Zenworks.AppModule.LaunchException: Выдано исключение типа "Novell.Zenworks.AppModule.LaunchException".

в Novell.Zenworks.AppModule.AppActionItem.ProcessAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)

в Novell.Zenworks.AppModule.AppActionItem.ProcessHandledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)] [] [6720618970b19cbc11d0b00b357ed53c]

[DEBUG] [11/24/2011 10:15:00.054] [1764] [ZenworksWindowsService] [32] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Добавление указанного счетчика к семафору приведет к превышению максимального значения.] [] []

[DEBUG] [11/24/2011 10:15:00.616] [1764] [ZenworksWindowsService] [14] [] [AppScheduler] [] [Exception calling semaphore.Release() for launch schedule. msg = Добавление указанного счетчика к семафору приведет к превышению максимального значения.] [] []

[DEBUG] [11/24/2011 10:12:32.281] [1764] [ZenworksWindowsService] [5] [] [ZenCache] [] [SqliteEntryInfoProvider: isBufferCacheEnabled is set to False] [] []

[DEBUG] [11/24/2011 10:12:33.125] [1764] [ZenworksWindowsService] [5] [] [ZenCache] [] [SqliteConnection:Setting for Asynchronous IO operation to sqlite DB read from registry is null so setting it to default to true] [] []

[DEBUG] [11/24/2011 10:12:33.953] [1764] [ZenworksWindowsService] [5] [] [ZenCache] [] [SqliteEntryInfoProvider: isBufferCacheEnabled is set to False] [] []

[DEBUG] [11/24/2011 10:18:26.741] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: ZoneConfig:GetZoneConfiguration] [] []

[DEBUG] [11/24/2011 10:18:26.882] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Added checksum to request: 3f35b200a6fe2be74d354e87b190403bfffd1899457405121e3faadf301a895e] [] []

[DEBUG] [11/24/2011 10:18:26.944] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Using cached response.] [] []

[DEBUG] [11/24/2011 10:18:26.944] [1764] [ZenworksWindowsService] [4] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []

[DEBUG] [11/24/2011 10:18:26.975] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Adding cert: b11e66cf73d2ed0f84fac7832beb4339 for hosts: zcm0.ami.ua, 172.16.16.165] [] []

[DEBUG] [11/24/2011 10:18:26.975] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Beginning L4 Map Creation...] [] []

[DEBUG] [11/24/2011 10:18:26.975] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Checking for map on host: zcm0.ami.ua] [] []

[DEBUG] [11/24/2011 10:18:26.975] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Map for host: zcm0.ami.ua was null] [] []

[DEBUG] [11/24/2011 10:18:27.022] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Checking for map on host: 172.16.16.165] [] []

[DEBUG] [11/24/2011 10:18:27.022] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Map for host: 172.16.16.165 was null] [] []

[DEBUG] [11/24/2011 10:18:27.022] [1764] [ZenworksWindowsService] [4] [] [CertManager.AddCertificates] [] [Calling into setL4Map.] [] []

[DEBUG] [11/24/2011 10:18:28.241] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: ZoneConfig:GetSatelliteServerConfigEx] [] []

[DEBUG] [11/24/2011 10:18:28.241] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Added checksum to request: a1374b32a77096c56df9cd9a5c236c02ca62901329ab48599014f5641a31ca88] [] []

[DEBUG] [11/24/2011 10:18:28.303] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Using cached response.] [] []

[DEBUG] [11/24/2011 10:18:28.303] [1764] [ZenworksWindowsService] [4] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []

[DEBUG] [11/24/2011 10:18:28.584] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []

[DEBUG] [11/24/2011 10:18:28.584] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Added checksum to request: ff0117deed7ede97b664f970e351c00aec22086395ccf050ee434f9c671c259e] [] []

[DEBUG] [11/24/2011 10:18:28.866] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Found etag: 6cb5f6792b2969edd1047d8141d980b6d1e0d6efa1f7bfa0556f159fade51bfc] [] []

[DEBUG] [11/24/2011 10:18:28.866] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 6cb5f6792b2969edd1047d8141d980b6d1e0d6efa1f7bfa0556f159fade51bfc] [] []

[DEBUG] [11/24/2011 10:18:28.897] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []

[DEBUG] [11/24/2011 10:18:29.038] [1764] [ZenworksWindowsService] [4] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []

[DEBUG] [11/24/2011 10:18:29.709] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Checksumming soap call with UID: Settings:GetSettings] [] []

[DEBUG] [11/24/2011 10:18:29.709] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Added checksum to request: 2a3027f3ed73b85f9d5c7b0a5c985ec093e64c1fc78c6ba428e8152b7a76d0ed] [] []

[DEBUG] [11/24/2011 10:18:29.803] [1764] [ZenworksWindowsService] [4] [] [SoapUtility] [] [Using cached response.] [] []

[DEBUG] [11/24/2011 10:18:29.803] [1764] [ZenworksWindowsService] [4] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []

[DEBUG] [11/24/2011 10:18:34.927] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []

[DEBUG] [11/24/2011 10:18:34.974] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Added checksum to request: 6cb5f6792b2969edd1047d8141d980b6d1e0d6efa1f7bfa0556f159fade51bfc] [] []

[DEBUG] [11/24/2011 10:18:35.271] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Found etag: 204bb1a8ef7674eeec4958c1fc29e637b4c0ca4424095eb67f48da456e56135d] [] []

[DEBUG] [11/24/2011 10:18:35.271] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Updating checksum for Assignment:GetEffectiveAssignments. Value: 204bb1a8ef7674eeec4958c1fc29e637b4c0ca4424095eb67f48da456e56135d] [] []

[DEBUG] [11/24/2011 10:18:35.380] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Caching HTTP response, Key: Assignment:GetEffectiveAssignments] [] []

[DEBUG] [11/24/2011 10:18:35.677] [1764] [ZenworksWindowsService] [51] [] [CacheableHttpWebResponse] [] [Getting Response Stream] [] []

[DEBUG] [11/24/2011 10:18:42.676] [1764] [ZenworksWindowsService] [51] [] [SoapUtility] [] [Checksumming soap call with UID: Containment:GetContainment] [] []

[DEBUG] [11/24/2011 10:19:41.683] [1764] [ZenworksWindowsService] [35] [] [SoapUtility] [] [Checksumming soap call with UID: Assignment:GetEffectiveAssignments] [] []
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

And if you look at services, is ZenworksService.exe (Not sure of the
exact name) running or not? If not, can you try starting it?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
skoltogyan Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

AndersG;2156479 wrote:
And if you look at services, is ZenworksService.exe (Not sure of the
exact name) running or not? If not, can you try starting it?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms


services | Novell ZENworks Agent Service
Status = Running (i`m sorry. information from the XP translate from Erussian -> English )

If manual: Stop..... Action wait, wait,... wait.. and after times have error:
Can not stop srervice ....
System log - without errors from zcmservice

Serg
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Skoltogyan,
> services | Novell ZENworks Agent Service
> Status = Running (i`m sorry. information from the XP translate from
> Erussian -> English )


OK. So it is running, but still you get the "The ZENworks Service does
not appear to be running" ? Does this happen on all PCs or just one?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
skoltogyan Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

AndersG;2156488 wrote:
Skoltogyan,
> services | Novell ZENworks Agent Service
> Status = Running (i`m sorry. information from the XP translate from
> Erussian -> English )


OK. So it is running, but still you get the "The ZENworks Service does
not appear to be running" ? Does this happen on all PCs or just one?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms


It is the third WS (xp_sp3) after update to 10.3.4
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Skoltogyan,
> It is the third WS (xp_sp3) after update to 10.3.4


Ouch. Let me talk to Novell and see what they have to say.

Meanwhile, the only quick fix I know of is to uninstall the 10.3 agent, run the ZCM agent cleanup, then instal the 11.1 agent.

http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=InfoDocument-patchbuilder-readme5074210&sliceId=&docTypeID=DT_SUSESDB_PSDB_1_1&dialogID=132604616&stateId=0%200%20281314604

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
skoltogyan Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

To approach to each computer, uninstall the agent, to start the clearing utility, to reboot, establish the new agent.
It was the humour or a facts of life? 😉

Serg
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Skoltogyan,
> To approach to each computer, uninstall the agent, to start the clearing
> utility, to reboot, establish the new agent.
> It was the humour or a facts of life? 😉


It is not pretty, I agree. That is why I have asked Novell for advice.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
heavyhaze Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

Can anyone else confirm that fully patching .Net fixed the issue for them?

heavyhaze
0 Likes
joebrug Frequent Contributor.
Frequent Contributor.

Re: after 10.3.4 "The ZENworks Service does not appear to b

well, I can say this.. many of my users were having a "no bundle icon" issue when they logged into windows, or they'd get the "zenworks service is not running" message. Since pushing out .net 3.5 + patches (this also included some 2.0 patches), I haven't gotten any phone calls regarding those types of errors. I would test the patches on one or a few of the PCs that are showing symptoms. FYI, after approving the 3.5 patch, there was probably 10 or so security patches that got pushed out after a reboot.

#novell on efnet
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Can you please do the following:

In Z-agent, set maximum logging, then clear the logfiles
Reboot the machine and log in
Check if you get the error
If yes, zip up the logfile and ftp it to ftp.novell.com/incoming
Tell me the name so I can ask Novell to look at it.

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
schiggieh Absent Member.
Absent Member.

Re: after 10.3.4 "The ZENworks Service does not appear to b

Hey AndersG,

I have updated about 10 Workstations to 10.3.4, so far it seems like 50% will get this error.
I already opened up a SR and was a little worried this might relate to a few problems we had with updating our Inventory Server, but it looks like we arent the only ones to get this error message 🙂

Once upon a time there was a guy named Ömse...
0 Likes
Knowledge Partner
Knowledge Partner

Re: after 10.3.4 "The ZENworks Service does not appear to be ru

Schiggieh,
> I already opened up a SR and was a little worried this might relate to
> a few problems we had with updating our Inventory Server, but it looks
> like we arent the only ones to get this error message 🙂


OK. Good, can you give me the SR number so I can keep track?

- Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

0 Likes
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