cotec90 Absent Member.
Absent Member.
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annoying long time to login with ZENWorks

Hi,

several users in a plant have problems with long delay while login in via zenworks:

ZENworks Configuration Management-Version: 11.4.1.0
ZENworks Asset Management-Version: 11.4.1.4825
ZENworks Patch Management-Version: 11.4.1.490
ZENworks Endpoint Security Management-Version: 11.4.1.4825
Version der vollständigen Festplattenverschlüsselung in ZENworks: 11.4.1.4825
ZENworks Agent-Version: 11.4.1.5618


If the user is login without novell (workstation only) the user can login in nearly 10 seconds.
If the user is login with novell / zenworks, the wallpaper will be displayed and stay there for nearly 3 minutes. during this its not possible to start taskmanager or other processes.
After this 3 minutes the loginscript will performed (lasts 5 seconds) and then the desktop is available.

Have consulted the eventviewer, but no errors like hanging processes, hanging profilemanger etc...

The Zenworks-server has 3 bundles configured (now all disabled) and a DLU-Policy.
Is there a possibility to debug this problem, it must be a delay from zenworks, but why and who whould i start to search for?
Roamingprofiles is not used!

regards
cotec
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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: annoying long time to login with ZENWorks

Is the User Profile Re-Created at Each Logon?
Easy Way to test is to drop something on the Desktop, then logout/in.
Does it go away? If So, then the profile is being re-recreated each time.

If you remove AV, does it logon much faster? If so, then you need to review the AV Exclusions.

If none of the above help and the issue is just after initial device boot, I would recommend upgrading to ZCM 11.4.3.
ZCM 11.4.2 and later have a fix that can cause the ZCM agent to start very slowly in ZCM 11.4.0 and 11.4.1.

A Client Side patch is available via an SR as well, but it sounds as if at this point not much is in place so might as well as upgrade.
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Knowledge Partner
Knowledge Partner

Re: annoying long time to login with ZENWorks

Hi.

Am 22.11.2016 um 16:26 schrieb cotec90:
> If the user is login *_with__*novell / zenworks, the wallpaper will be
> displayed and stay there for nearly 3 minutes. during this its not
> possible to start taskmanager or other processes.
> After this 3 minutes the loginscript will performed (lasts 5 seconds)
> and then the desktop is available.


Something is running into a timeout situation. What exactly would be
easy to find with a lan trace of a slow login.


CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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