Anonymous_User Absent Member.
Absent Member.
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force agent uninstall

HTML --> OFF 🙂

So I had the ZCM agent installed and working then an automated process

installed the ZDM 7 HP5 agent over the ZCM agent. Once I removed the
ZDM7
agent I can't seem to get the ZCM agent to work again. When I try to
run the
uninstall I get a "ZENworksUninstall has encountered a problem..."
message.
Does anyone know how to force the uninstall of the agent? Thanks.

Jim



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4 Replies
Anonymous_User Absent Member.
Absent Member.

Re: force agent uninstall

Jim Webb,

>I can't seem to get the ZCM agent to work again. When I try to run

the
>uninstall I get a "ZENworksUninstall has encountered a problem..."

message.
>Does anyone know how to force the uninstall of the agent? Thanks.


Is an error logged in the windows event view?

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org



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Anonymous_User Absent Member.
Absent Member.

Re: force agent uninstall

Are you able to run a repair on the MSI?

--
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational
human.

"Jim Webb" <Jwebb@cscc.edu> wrote in message
news:46C46201.1E58.0068.0@cscc.edu...
> HTML --> OFF 🙂
>
> So I had the ZCM agent installed and working then an automated

process
> installed the ZDM 7 HP5 agent over the ZCM agent. Once I removed the

ZDM7
> agent I can't seem to get the ZCM agent to work again. When I try to

run
> the
> uninstall I get a "ZENworksUninstall has encountered a problem..." > message.
> Does anyone know how to force the uninstall of the agent? Thanks.
>
> Jim






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Anonymous_User Absent Member.
Absent Member.

Re: force agent uninstall

Jim,

if the suggestions from the others don't help, you may need to get
msizap from MS

--

Shaun Pond





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Anonymous_User Absent Member.
Absent Member.

Re: force agent uninstall

Jim,

oh, and I've reported this as a bug: at the very least I want to make

sure that the IR1 agent, when it's released, won't do this

--

Shaun Pond





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