lwelch01 Absent Member.
Absent Member.
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iPrint 5.6 + Win 7 x64 SP1 + ZCM 10.3.3 + HP LaserJets

Hi there,

Have come up from XP this year and am now finally starting to feel more on top of the sysprep process and the post ZCM imaging tasks that need to occur. My final hurdle is now dealing with iPrint policies.

My environment is as the subject line iPrint 5.6 + Win 7 x64 SP1 + ZCM 10.3.3 + HP LaserJets.
iPrint Server is Netware 6.8 SP8 + post SP8 iPrint udates.
ZCM is 10.3.3 running on SLES 11 SP1.
Printer drives are a mixture of the HP Universal and the LaserJet 4250 PCL6 explicit. Both end up with same situation.

I have a DLU policy assigned to devices that creates a user that is a member of the Users group.

If one of the DLU'd users logs in, the printer is never added to the device. If the local Administrator logs in, then the printer IS added to the device. When logging in as a standard DLU'd User, zac ref does not fix the problem. ZCM window reports policy failure.

Messages in ZCM console show
POLICYHANDLERS.PrinterPolicy.IPrintPrinterAddFailed
and
AtionMan.ActionContinueOnFailure

When are printer polices supposed to get pushed to a device? I notice in ZCM10 there is not much mention of scheduling of on which events actions would take place like there was in the Zfd 7 days. ie is this supposed to happen on system startup or user login. Is it mandatory that users are members of the Administrator group for ZCM to install printers on Windows 7?

TIA for any advice on where to start troubleshooting this one.

Cheers
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3 Replies
Anonymous_User Absent Member.
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Re: iPrint 5.6 + Win 7 x64 SP1 + ZCM 10.3.3 + HP LaserJets

Jneumann,

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lwelch01 Absent Member.
Absent Member.

Re: iPrint 5.6 + Win 7 x64 SP1 + ZCM 10.3.3 + HP LaserJets

This problem is still really burning me.

I did have spaces in the iPrint printer URL, that has always worked OK. Have just done another test with a iPrint policy without spaces in the printer URLs.

What log files should I examine to troubleshoot this more? zmd-messages has this:
[ERROR] [05/11/2011 11:14:42.215] [1572] [ZenworksWindowsService] [26] [TestS2] [printer policy] [POLICYHANDLERS.PrinterPolicy.IPrintPrinterAddFailed] [Failed to add iprint printer ipp://iprint.aquinas.qld.edu.au/ipp/cl5test.] [] [null]
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skapanen2 Absent Member.
Absent Member.

Re: iPrint 5.6 + Win 7 x64 SP1 + ZCM 10.3.3 + HP LaserJets

On 04.05.2011 12:36, lwelch01 wrote:
>
> Hi there,
>
> Have come up from XP this year and am now finally starting to feel more
> on top of the sysprep process and the post ZCM imaging tasks that need
> to occur. My final hurdle is now dealing with iPrint policies.
>
> My environment is as the subject line iPrint 5.6 + Win 7 x64 SP1 + ZCM
> 10.3.3 + HP LaserJets.
>


try downgrading the ZCM10.3.3 agent to older one, 10.3.3 agent seems to
have issues with iPrint Policies, older works ok.

-sk

HAMK University - OES, NW, GW, NCS, eDir, Zen, IDM, NSL - www.hamk.fi
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