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Knowledge Partner
Knowledge Partner
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missing ZCM icon in system tray

Zenworks agent version: 17.1.0.1347

I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
in the system tray. ZCM bundles are displaying on the desktop as
defined and I can run the ZAC commands from the command line. But I
cannot figure out how to get the icon to show up in the system tray.
I've dug all through Windows and I don't think it is just hidden by
the Win OS. Any thoughts?

--
Ken
Knowledge Partner

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https://www.microfocus.com/products/enhancement-request.html
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Ken
Knowledge Partner

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GroupWise Idea Exchange - https://community.microfocus.com/t5/GroupWise-Idea-Exchange/idb-p/GWideas
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Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
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6 Replies
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Micro Focus Expert
Micro Focus Expert

Re: missing ZCM icon in system tray

If you launch the ZAPP Window....does the System Tray Icon then appear?
If so, then you may want to check your "Run" registry key to make sure Zapp-Launcher is properly being called there....

If the System Tray Icon is missing when the ZAPP Window is running, check for a ZENworks Configuration Explorer Policy.
These can be set to Hide the System Tray Icon.
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Knowledge Partner
Knowledge Partner

Re: missing ZCM icon in system tray

On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:

>Zenworks agent version: 17.1.0.1347
>
>I have one Win7 PC (Pro 64 bit) that refuses to show the ZENworks icon
>in the system tray. ZCM bundles are displaying on the desktop as
>defined and I can run the ZAC commands from the command line. But I
>cannot figure out how to get the icon to show up in the system tray.
>I've dug all through Windows and I don't think it is just hidden by
>the Win OS. Any thoughts?


Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
GroupWise Idea Exchange - https://community.microfocus.com/t5/GroupWise-Idea-Exchange/idb-p/GWideas
SMG Idea Exchange - https://community.microfocus.com/t5/Secure-Messaging-Gateway-Idea/idb-p/SMG_Ideas
Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
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Micro Focus Expert
Micro Focus Expert

Re: missing ZCM icon in system tray

Thanks for the Update!
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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stesjo Absent Member.
Absent Member.

Re: missing ZCM icon in system tray

Hi.
Agent Verify Tool?
What is this, and where can I find it?
/Stefan

ketter;2487541 wrote:
On Wed, 12 Sep 2018 21:08:51 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:

Thanks Craig! Saw your Agent Verify tool in another thread.
Downloaded it and compared and found out the zapp folder on the
problem PC was missing some files. Not sure how that happened. But I
copied the missing files from a working PC, killed and restarted zapp,
and now all is good.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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Micro Focus Expert
Micro Focus Expert

Re: missing ZCM icon in system tray

Here are some links....

https://forums.novell.com/showthread.php/511663-SMPARSE-EXE
--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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stesjo Absent Member.
Absent Member.

Re: missing ZCM icon in system tray

Found it.
Downloaded it.
Runned it.
Found some missing files in the ZAPP-directory.
Copied them over, and viola! Works as a charm!

Perfect tool Craig.
Thanks!

I can see, when looking in the exclution-list, that this can tweek that. New stuff in the agent since 2015, when the tool was created, that dont need to be compared.
But if you know what to look for, it gives a lot of help.
Thanks again.
/Stefan
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