Anonymous_User Absent Member.
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severe error scanning client....

Hi!

I have found several similar posts about this but no solution.

Well, We have recently implemented ZAM7.5 and were also experiencing some
problems with the collection client on a few computers (<10%)

I was able to trace this back to two issues!

1. Some machines have SCSI-hardware and a WNASPI32.DLL in the system32
folder for the ASPI layer.

By adding a Diagonostic=1 to the cps.ini file which shows the DIAG window
during the scan i could tell that the scan stops while enumerating the SCSI
devices.

As a quick workaround i just removed the WNASP32.DLL and the scan finally
finished. I have not investigated further if e.g. only specific ASPI-version
are affected, etc.


2. Some machines still got stuck in the NOT-YET-SCANNED state. (Error
[2.6.42]) The umxlater.exe task caused high cpu load and rendered the
machine practically unusable.

I could solve this too, but i am not really happy with the result.

Creating a umxlator.txt file before running a scan makes umxlater.exe to
append detailed information during its operation.

The problem became quite obvious by looking at the umxlator.txt file:

ALL machines having trouble with umxlater.exe not finishing had some LOCAL
program started by UNC path and not by drive letter. (mostly from the
Autostart folder)

e.g. HOTSYNC.EXE from Palm. Hotsync.exe itself has nothing to do with the
problem itself, it was just started from:

\\machinename\C$\Palm\HOTSYNC.EXE and not as C:\Palm\HOTSYNC.EXE

This start method has the following effect for umxlator.exe
(text from the umxlater.txt logfile)
- cut -
....
\\machinename\C$\Palm\HOTSYNC.EXE
Starts: 1
Runtime: 141
...
Searching remote applications.
Excluding \\machinename\C$\Palm\HOTSYNC.EXE
Excluding \\machinename\C$\Palm\HOTSYNC.EXE
Excluding \\machinename\C$\Palm\HOTSYNC.EXE
....
this goes on FOREVER
....
- cut -

Changing the start method to drive-letter immediately resolves the
umxlator.exe issue.

BUT: This can only be a workaround! As it is perfectly legal to start local
programs by UNC path - and this will happen again! The umxlater.exe
SHOW-STOPPER will surface again.

Why is umxlater.exe BROKEN, What the heck is going on? Excluding some local
program as a network application?


Can someone please confirm this BUG. Should be quite easy to duplicate.
BTW, Win2000SP4, ZAM75, Novell Client 4.83


Thanx,
Georg Fritsch


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25 Replies
Anonymous_User Absent Member.
Absent Member.

Re: severe error scanning client....

Georg,

It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at http://support.novell.com in both the "free product support" and "paid product support" drop down boxes.
- You could also try posting your message again. Make sure it is posted in the correct newsgroup. (http://support.novell.com/forums)

If this is a reply to a duplicate posting, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://support.novell.com/forums/

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Anonymous_User Absent Member.
Absent Member.

Re: severe error scanning client....

Georg Fritsch,

Sorry, I was planning on having something for you, but I don't. Did you
find a solution for this problem?

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: severe error scanning client....

>>> On 15.01.2007 at 15:32, in message
<%fMqh.789$Sz4.740@prv-forum2.provo.novell.com>, Jared
Jennings<jaredljenningsNO@SPAMmyrealbox.com> wrote:
> Georg Fritsch,
>
> Sorry, I was planning on having something for you, but I don't. Did you
> find a solution for this problem?


Besides checking every local program for its startup parameters and changing
them to a drive letter, NO.

I don't call this a solution!

Is it really possible that nobody else sees this problem?

If umxlator.exe uses 99% as a service the machine has to be rebooted - this
hardly goes by unnoticed. (or is everyone so used to rebooting their
(windows) machines all the time, that this isn't something very unusual?)

Georg
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Anonymous_User Absent Member.
Absent Member.

Re: severe error scanning client....

Georg Fritsch,

>If umxlator.exe uses 99% as a service the machine has to be rebooted - this
>hardly goes by unnoticed. (or is everyone so used to rebooting their
>(windows) machines all the time, that this isn't something very unusual?)


Yeah, I have several very large customers and they are not having any
problems.

This week has really gone down the drain for me, but I will try to get
back with you on this.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Antw: Re: severe error scanning client....

>>> Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> schrieb am Mi, Jan
17,
2007 um 5:53 in Nachricht
<fwsrh.2193$Sz4.1480@prv-forum2.provo.novell.com>:
> Georg Fritsch,
>
> This week has really gone down the drain for me, but I will try to get
> back with you on this.


If you need any additional information let me know.
I'll try to make a minimal 'walkthru' to duplicate this issue.

Georg

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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

Georg Fritsch,

>I'll try to make a minimal 'walkthru' to duplicate this issue.


That would be really awesome.
I only have one device that I can test scsi stuff with, at it is the server.
So if there are other modules that need to be running... Let me know.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

Georg Fritsch,

>>>>Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> schrieb am Mi, Jan

>17,
>2007 um 5:53 in Nachricht
><fwsrh.2193$Sz4.1480@prv-forum2.provo.novell.com>:
>>Georg Fritsch,
>>
>>This week has really gone down the drain for me, but I will try to get
>>back with you on this.

>
>If you need any additional information let me know.
>I'll try to make a minimal 'walkthru' to duplicate this issue.
>
>Georg


I believe Novell is working on this issue..If it is the same issue, then
it is a top issue with them...I will see if a fix is out there.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

>>> On 05.02.2007 at 19:23, in message
<9CKxh.99$Km1.82@prv-forum2.provo.novell.com>, Jared
Jennings<jaredljenningsNO@SPAMmyrealbox.com> wrote:
> Georg Fritsch,
>
>>>>>Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> schrieb am Mi, Jan

>>17,
>>2007 um 5:53 in Nachricht
>><fwsrh.2193$Sz4.1480@prv-forum2.provo.novell.com>:
>>>Georg Fritsch,
>>>
>>>This week has really gone down the drain for me, but I will try to get
>>>back with you on this.

>>
>>If you need any additional information let me know.
>>I'll try to make a minimal 'walkthru' to duplicate this issue.
>>
>>Georg

>
> I believe Novell is working on this issue..If it is the same issue, then
>
> it is a top issue with them...I will see if a fix is out there.


Brilliant.

Have not had the time to compile a walkthru, yet. Maybe i can skip this, if
Novell releases a fix in the near future.
For now we have manually 'cleaned' our affected workstations from all
exe-paths which point to \\localmachinename\'someletter'$\directory\file.
(or similar)
I still don't get it, why someone thinks it is a good idea to start a LOCAL
application by a NETWORK path... this is bound to fail.
Client networking (P2P) is IMO a really bad idea and it is always amazing
how many enterprise software products (which need a SERVER) still are
dependent on locally enabled file and printer sharing...

Georg

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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

>>> Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> schrieb am Mo 5 Feb
2007
um 19:23 in Nachricht <9CKxh.99$Km1.82@prv-forum2.provo.novell.com>:
> Georg Fritsch,
>>
>>If you need any additional information let me know.
>>I'll try to make a minimal 'walkthru' to duplicate this issue.
>>
>>Georg

>
> I believe Novell is working on this issue..If it is the same issue, then
> it is a top issue with them...I will see if a fix is out there.


Hi!

I have ZAM set to scan all workstations at least once per week.
This week two workstations - which previously have worked at least once -
have shown the umxlator bug again.

It is really a VERY annoying bug. Do you have any news on the subject?

Duplicating the issue is quite easy:

1) Install a VM with XPSP2 (New, add MS Networking)
2) Install ZAM750 Client (e.g. from MSI)
3) Disable XP Firewall or open ports 7460/7461
4) Enable Diagnostics in cps.ini
5) Create an empty umxlator.txt file in ...\bin
6) Run a Scan -> OK
7) Logs look fine. Umxlator finishes. umxlator.txt contains normal data.
😎 Create a shortcut e.g. \\machinename\C$\...\notepad.exe
Note: Software Usage Tracking must be enabled/running.
9) Start the shortcut a few times.
10) Manually run a scan again: 'cclient scannow'
11) umxlator.exe peaks at 99 percent cpu.
12) umxlator.txt grows very quickly with:
'Excluding \\...\notepad.exe as a network application'


Georg

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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

Georg Fritsch,

I did some testing on this and was able to produce exactly what you are
seeing.
I am still doing additional testing and will let you know what I find.

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

Georg Fritsch,

I can only make this issue happen when I create a shortcut that points to
the local system and using UNC paths.

I created several different shortcuts pointing to windows boxes using a
UNC path and was not able to make the issue happen.

It only seems to happen when the shortcut points loops to it's own machine.

Is this what you are seeing also?

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

>>> On 23.02.2007 at 06:17, in message
<QNuDh.414$Ij2.348@prv-forum2.provo.novell.com>, Jared
Jennings<jaredljenningsNO@SPAMmyrealbox.com> wrote:
> Georg Fritsch,
>
> I created several different shortcuts pointing to windows boxes using a
> UNC path and was not able to make the issue happen.



> It only seems to happen when the shortcut points loops to it's own
> machine.


Yes. Exactly.

Don't ask why this loopback UNC-path exist in the first place.
I only know they not totally uncommon. (Most of the time some Desktop-Links,
or Startup-Folder items)

Thanx a lot for your work,
Georg
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

Georg Fritsch,

>Don't ask why this loopback UNC-path exist in the first place.
>I only know they not totally uncommon. (Most of the time some
>Desktop-Links,
>or Startup-Folder items)


Ok. I will report it. Although I know they are going to say something
about the local link. 🙂

--
Jared Jennings - Data Technique, Inc.
Novell Support Forums Sysop
My Blog and Wiki with Tips, Tricks, and Tutorials
http://jaredjennings.org
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Anonymous_User Absent Member.
Absent Member.

Re: Antw: Re: severe error scanning client....

>>> Jared Jennings<jaredljenningsNO@SPAMmyrealbox.com> schrieb am Mo 26 Feb
2007 um 5:19 in Nachricht
<mdtEh.749$ra4.474@prv-forum2.provo.novell.com>:
> Georg Fritsch,
>
>>Don't ask why this loopback UNC-path exist in the first place.
>>I only know they not totally uncommon. (Most of the time some
>>Desktop-Links,
>>or Startup-Folder items)

>
> Ok. I will report it. Although I know they are going to say something
> about the local link. 🙂


I can imagine. 🙂
I submitted a bug report via the online form today, to back you up.

Thanx a lot for you efforts,
Georg

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