dmilam Absent Member.
Absent Member.
1596 views

zenworks server will not uninstall

Zenworks 11.1
windows 2008 r2 server
need to uninstall this primary server
Authentication error....
DEBUG 2017-05-26 15:25:07,881 - Uninstall setting not applicable for server
DEBUG 2017-05-26 15:25:08,193 - Authentication failed
ZENworksUninstall.UninstallException: The uninstall encountered an unexpected error. The uninstall preparation returned 1
at ZENworksUninstall.WindowsUninstaller.invokeZac(String arg)
at ZENworksUninstall.Form1.contactDataModel_DoWork(Object sender, DoWorkEventArgs e)
DEBUG 2017-05-26 15:25:12,280 - Uninstall setting not applicable for server


also If i run zac from a command prompt I get

UnableToCommunicateUnknwonError
Exception: Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an ob
ect.

Server stack trace:
at System.Web.HttpContext.Unroot()
at System.Runtime.Remoting.Channels.CoreChannel.SetupUrlBashingForIisSslIfNe
essaryWorker()
at System.Runtime.Remoting.Channels.CoreChannel.SetupUrlBashingForIisSslIfNe
essary()
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.SerializeRespo
se(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders&
eaders, Stream& stream)
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage
IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders reque
tHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& respo
seHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage re
Msg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgD
ta, Int32 type)
at Novell.Zenworks.Zmd.CommandLineManager.ShouldUserDaemonBeLoaded(String[]
rgs)
at CommandLineExe.Program.ProcessArgs(String[] args)



also zenagentnotify will not run zenagent log shows

Unhandled exception
Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
Help Link:
Stack Trace:

Server stack trace:
at System.Web.HttpContext.Unroot()
at System.Runtime.Remoting.Channels.CoreChannel.SetupUrlBashingForIisSslIfNecessaryWorker()
at System.Runtime.Remoting.Channels.CoreChannel.SetupUrlBashingForIisSslIfNecessary()
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.SerializeResponse(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders& headers, Stream& stream)
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Novell.Zenworks.NotifyIcon.Remoting.IZenIconModuleServer.get_MenuGroups()
at Novell.Zenworks.NotifyIcon.UI.SysTrayIcon.BuildMenuItems(Boolean isMenuOpening)
at Novell.Zenworks.NotifyIcon.UI.SysTrayIcon.OnContextMenuOpening(Object sender, CancelEventArgs e)
at System.Windows.Forms.ToolStripDropDown.OnOpening(CancelEventArgs e)
at System.Windows.Forms.ToolStripDropDown.SetVisibleCore(Boolean visible)
at System.Windows.Forms.ToolStripDropDown.Show(Int32 x, Int32 y)
at System.Windows.Forms.ContextMenuStrip.ShowInTaskbar(Int32 x, Int32 y)
at System.Windows.Forms.NotifyIcon.ShowContextMenu()
at System.Windows.Forms.NotifyIcon.WndProc(Message& msg)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
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12 Replies
AutomaticReply Absent Member.
Absent Member.

Re: zenworks server will not uninstall

dmilam,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
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Micro Focus Expert
Micro Focus Expert

Re: zenworks server will not uninstall

The Docs should cover how to remove a "Crashed" server from the zone.
I would just treat the server as such.

Then perhaps an OS reinstall before re purposing the server or reinstalling a current version of ZCM.

Automatic Reply;2458536 wrote:
dmilam,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

Thank you Craig
This server is used for other things so we did not want to reinstall the OS just remove zenworks from it.
any further options?
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Micro Focus Expert
Micro Focus Expert

Re: zenworks server will not uninstall

Set the ZCM Services to Disabled.
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

I think the problem is the agent will not run...Is there a way to reinstall the agent for a primary server?
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Micro Focus Expert
Micro Focus Expert

Re: zenworks server will not uninstall

No, there is not.

Don't try this at home kids...this is just a server that is dead he wants gone....
You could try "zac retr" if that command exists on 11.1.
you could try zac rereg and use the server's guid.
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

Win I try to run ZAC I get
UnableToCommunicateUnknwonError
Exception: Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an ob
ect.

Server stack trace:
at System.Web.HttpContext.Unroot()
at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
essaryWorker()
at System.Runtime.Remoting.Channels.CoreChannel.Setup UrlBashingForIisSslIfNe
essary()
at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.SerializeRespo
se(IServerResponseChannelSinkStack sinkStack, IMessage msg, ITransportHeaders&
eaders, Stream& stream)
at System.Runtime.Remoting.Channels.BinaryServerForma tterSink.ProcessMessage
IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders reque
tHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& respo
seHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage re
Msg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgD
ta, Int32 type)
at Novell.Zenworks.Zmd.CommandLineManager.ShouldUserD aemonBeLoaded(String[]
rgs)
at CommandLineExe.Program.ProcessArgs(String[] args)
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Micro Focus Expert
Micro Focus Expert

Re: zenworks server will not uninstall

restarting agent services may help....
logging out/in may help...........
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

I restarted all the zenworks services and tried again then restarted the server and tried again no luck
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Not applicable

Re: zenworks server will not uninstall

Did you run command prompt as admin?

Can you post a section of your zmd-messages.log containing the time period of zac commands?
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

was logged in as Admin when I tried running zac command

zmd-message.log
Nothing is added to the message log when I run the zac command
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dmilam Absent Member.
Absent Member.

Re: zenworks server will not uninstall

It seems the problem was the zesservice or some part of it..
I disabled all the novell services
I change the zesservice service settings under recovery to take no action
then disabled the service and restarted server
then was able to do a local uninstall of the zenworks server
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