Request to have an Account Change History Report

Idea ID 2775773

Request to have an Account Change History Report

0 Votes

Problem Statement

The Connected Backup Support Center website only allows a technician to manually search through the account history tab of each account to identify when the status of an account changed. This is a cumbersome process for any customer having large accounts.

Idea Description

One of our customers asked to have report template called “Account Change History Report” in Connected Support Center that would show the status change information with the date and time when an account’s status moved to ‘on hold’, ‘cancelled’, ‘deleted’ or moved from cancelled to ‘active’ status.

The standard report criteria can be used as shown below:

rsudipta_0-1586168228624.png

Impact: It would benefit most of our large customers.

JIRA reference: [CB-39132] BP - Enhancement Request - Account Change History Report

 

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