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Established Member.. KempK
Established Member..
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Alert Service Blocked by error

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Good Morning all

This morning I have received the following error.

 Error : T1  User: AMAPRDERMWKG02X -  Error processing event on database 'T1' for processor 'Alerts Service', event details: 154855931, eventtype =0, bobtype=9, boburi=225659, error details: Your email system reported an error. The system cannot find the path specified. (0x00000003)..  

The Alert Services are now showing as blocked by error

I have searched the URI and its taken me to a closed file - that has been destroyed and the audit events say it has not been used since 2011.

I have tried to reload & Resume and this did not help.

I have changed the server that they are processing on to another saved & deployed and its not worked.

I have changed it back to the correct server saved & deployed and still showing as blocked.

Can anyone give me some advice on what is causing this error and a fix please. as I now have 4000+ items queued to process.

thanks in advance.

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Micro Focus Expert
Micro Focus Expert

Re: Alert Service Blocked by error

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OK, firstly take a back up of your database before you make any changes in case you need to revert.

You should confirm that the location has in fact been deleted or disabled:

select * from TSLOCATION where uri = 225659;

If the Location has been deleted then you should delete that row from the TSEVENDAT table.

delete from TSEVENTDAT where uri = 154855931;

154855931 is the event that causing the problem

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
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Micro Focus Expert
Micro Focus Expert

Re: Alert Service Blocked by error

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Which version are you working with?

You will need to locate the offending event and remove it from the database, typically this is caused by an alert associated with a location that does not have a valid email address.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
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Established Member.. KempK
Established Member..

Re: Alert Service Blocked by error

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Hey Greg

Just wondering if you have any idea - the error message relates to a location that has been deleted - sorced by the URI thats been left on the historical events.

I am not able to find the location due to this so naturally cannot update the email address to correct this.

Is there a way to progress this forward or should I log this as a support ticket?

thanks

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Micro Focus Expert
Micro Focus Expert

Re: Alert Service Blocked by error

Jump to solution

OK, firstly take a back up of your database before you make any changes in case you need to revert.

You should confirm that the location has in fact been deleted or disabled:

select * from TSLOCATION where uri = 225659;

If the Location has been deleted then you should delete that row from the TSEVENDAT table.

delete from TSEVENTDAT where uri = 154855931;

154855931 is the event that causing the problem

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
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