Highlighted
SG76 Valued Contributor.
Valued Contributor.
502 views

CM9 Add Ins dropping out - Word & outlook

Users add ins keep dropping out.

Desktop add ins boxes for Word & Email are checked.

Opened word but no add ins installed & not disabled add ins.

When we checked in CM9 Options the boxes for word & outlook where unchecked again.

Boxes will not remain checked.

Any Ideas ?

0 Likes
3 Replies
Micro Focus Expert
Micro Focus Expert

Re: CM9 Add Ins dropping out - Word & outlook

This used to be reported from time to time in 8.3. Haven't come across it in 9 before though.

Are you finding that it is common for all users or only some?

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
0 Likes
Respected Contributor.. madether Respected Contributor..
Respected Contributor..

Re: CM9 Add Ins dropping out - Word & outlook

I have seen similar issues with CM9.2 where the outlook addin would be in the disabled addins but it should not be as we have it all controlled via GPP.  I have been looking at the resilliancy settings but i have not had enough use cases to determin if this fix works correctly.

0 Likes
JasonIMEX Outstanding Contributor.
Outstanding Contributor.

Re: CM9 Add Ins dropping out - Word & outlook

Hi SG

 

First thing to check would be the bit levels.. 

Other than that start disable all other addins first then enable the HPECM one and start re-enabling the other addins 

I have found sometimes different add-ins can clash with the HPECM one. 

HP Records management suite specialists
www.imexwa.com.au
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.