Highlighted
FlinBin Respected Contributor.
Respected Contributor.
406 views

'Catalogue on Send' not working as expected from shared inbox

Jump to solution

Hi there,

While trying to 'catalogue on send' from a shared inbox in Outlook, after sending the mail, it is not being saved to HPRM. There are no warnings received either.

'Catalogue on Send' from personal account has no issues.

Has anyone else experienced similar?

Our version is 8.1.1.7760

Thanks in advance

0 Likes
1 Solution

Accepted Solutions
Micro Focus Expert
Micro Focus Expert

Re: 'Catalogue on Send' not working as expected from shared inbox

Jump to solution

Hi, there are a several post floating around about shared mailboxes, but all you really need is the limitation guide. 

This is the section from the limitation guide. check in on send = catalogue on send.

Check In on Send is only supported for the primary Outlook account. When emails are sent from other accounts Check In on Send will not work - the item will be sent and appear in the users Sent Items folder for that account but will not be checked into HP Records Manager. The user will have to check in these items manually if required.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
3 Replies
Micro Focus Expert
Micro Focus Expert

Re: 'Catalogue on Send' not working as expected from shared inbox

Jump to solution

Hi, there are a several post floating around about shared mailboxes, but all you really need is the limitation guide. 

This is the section from the limitation guide. check in on send = catalogue on send.

Check In on Send is only supported for the primary Outlook account. When emails are sent from other accounts Check In on Send will not work - the item will be sent and appear in the users Sent Items folder for that account but will not be checked into HP Records Manager. The user will have to check in these items manually if required.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
FlinBin Respected Contributor.
Respected Contributor.

Re: 'Catalogue on Send' not working as expected from shared inbox

Jump to solution

Thanks Greg. That explains the behaviour.

 

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: 'Catalogue on Send' not working as expected from shared inbox

Jump to solution

It's not ideal, but unfortunately has been that way since time and memorial 

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.