Barry_Pogson
Visitor.
153 views

Content Manager tries to register Sent Items when starting Outlook

We have just upgraded from  RM 8.3 to CM 9.4 and are seeing an odd issue.

All our users when starting Outlook O365 desktop client, that have the CM add-in enabled get a pop up wanting to check in all the sent items in their inbox.

Has anyone seen this before or know where this setting is?

4 Replies
HeatherM1 Honored Contributor.
Honored Contributor.

Re: Content Manager tries to register Sent Items when starting Outlook

CM 9.2 Build 9630 Patch 1 Hotfix 1

We're still on 9.2 so I'm not sure if this will apply, however, I noticed this behaviour for a couple of users and was able to stop it happening by clicking on the HPE Content Manager tab in Outlook, then clicking on Check in Styles.  I noticed that the option Check in Sent Items was ticked.  Once I got them to untick it, the problem stopped.

Hopefully, that might be of some help. 

0 Likes
Barry_Pogson
Visitor.

Re: Content Manager tries to register Sent Items when starting Outlook

Sorry we already saw that and tried the different options and no dice!

Thank you for the suggestion though.

0 Likes
HeatherM1 Honored Contributor.
Honored Contributor.

Re: Content Manager tries to register Sent Items when starting Outlook

☹️The only other place I can think of within the client is under Administration > System Options > Email Records.  There's an option Allow manual check In from Outlook Sent Items folder.  

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: Content Manager tries to register Sent Items when starting Outlook

I have not tested this but give it a try anyway:

  • close outlook
  • open the file '%appdata%\Micro Focus\Content Manager\OfficeIntegration\preferences' in a text editor
  • set the value of the element HideSentItemsFolder to false
  • open Outlook
  • de-select 'Check in Sent items' ( if selected)
  • delete the folder Sent Items\Content Manager
  • close and re-open Outlook

Let me know how that goes, if it does not work I will investigate further tomorrow.


Blog | Samples | CM SDK Docs
**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of MicroFocus**
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.