Sten28 Outstanding Contributor.
Outstanding Contributor.
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Email Message Format in 9.2+

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In CM 9.1, under Administration > System > Email Records Tab there is an option: "Email format for records in HPE Content Manager created from email messages"

It can be used to force the email format to either EML or MSG.

From 9.2 + this option appears to have been removed entirely (including the back-end database value that controls this behaviour: TSTWRSYS | PRP_1948).

This can lead to problems where messages are saving in a format that doesn't suit the SOE, and those records cannot be effectively viewed.

Any suggestions for how to force email format in 9.2+ - or, establish a consistent way to have email messages open correctly despite their extension?

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Sten28 Outstanding Contributor.
Outstanding Contributor.

Re: Email Message Format in 9.2+

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Ok, so short answer is that this feature has been obsoleted in 9.2+

Outlook saves all messages as MSG, and Exchange Link as EML.

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Sten28 Outstanding Contributor.
Outstanding Contributor.

Re: Email Message Format in 9.2+

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Ok, so short answer is that this feature has been obsoleted in 9.2+

Outlook saves all messages as MSG, and Exchange Link as EML.

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