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Absent Member.
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Favourite Icons not working properly

Out of about 350 users on our system now, we have one or two that have odd behaviour with their favourite icons.

In one case the Records icon only works by clicking the word "Records" - the icon picture doesn't respond.

In another case the same behaviour is reported for several of the icons.

Any suggestions welcomed!
*Knowledge* is what I know, *Information* is what *WE* know {AC Foskett: The Subject Approach to Information}
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Re: Favourite Icons not working properly

Might be worth a check of the video drivers. We remember there were some icon issues for customers with outdated video drivers in TRIM Context 6 R2.
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Absent Member.. Absent Member..
Absent Member..

Re: Favourite Icons not working properly

We are using TRIM 7.33 (Build 5645) and I have had a couple of users report this issue.  In one case the user had clicked the icon several time with no response, and then later double-clicked the icon and had two Favourites windows pop up.

 

Is this a known issue?  Is the recommendation to check the video drivers?

 

Regards,

 

Michael

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Micro Focus Expert
Micro Focus Expert

Re: Favourite Icons not working properly

Haven't heard of anything in that version.

 

Double check that they do not have an unusual screen resolution set.

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Micro Focus**
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Micro Focus Expert
Micro Focus Expert

Re: Favourite Icons not working properly

Whenever strange interface things like this happen it's always a good idea to check the "Optimise user interface to integrate for Microsoft Active Accessibility (MSAA) support" option is turned off in the toolbar - Customise area.

Neil

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